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Holiday Inn & Suites Charleston West

HolidayInn.comUS$103*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$169*
US$103*
US$169*
US$103*
US$169*
US$103*
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Holiday Inn & Suites Charleston West
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441 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn & Suites Charleston West
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Showing 441: English reviews
Bridgeville, Pennsylvania, United States
Reviewed 12 March 2017 via mobile

First off, this nice hotel is pet friendly which is what we were looking for. The room was very clean, and actually... It looked like the housekeepers forgot to leave us bath towels for drying off after our shower. We called the front desk and had towels delivered to us pretty quickly. Also, I expected to be on the first...

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Helpful?
Thank Tisha L
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Tisha, We love to travel with our friends as well, and finding a pet-friendly place is sometimes hard. We're happy it worked out so well for you and thank you for all the great comments. I hope we'll see you more often!

Reviewed 12 March 2017 via mobile

We ended up here because a sister hotel had problems with our reservation and ended up booked, so they moved us as a courtesy. This hotel ended up being far better accommodations than where we had previously booked. The pool was better for our kids, the full restaurant had very good food, and our room was great. As a bonus,...

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Helpful?
Thank Lindsay T
HolidayInnSuitesC, Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Lindsay, We're happy to hear you enjoyed your unexpected stay! Thank you for all of your comments about our hotel and staff. We especially thank you for mentioning our 2 staff members by name. We appreciate your recommendation and hope to see you soon!

Reviewed 9 March 2017 via mobile

My room was dirty. I don't think they own a vacuum cleaner here. I ate at the restaurant here and it made me sick. The front desk man was rude and surly. They have to feed stray cats in front of the place in order to keep the rodent population in check. Did I mention the trains? Charleston loves trains,...

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Helpful?
Thank Rm H
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Mr. RmH, We are sorry to hear you had a less than satisfactory stay with us, and we do hope that you informed us of the issues so they could be taken care of before you left. We will be sure to address the service issues addressed in your review but please note that we were hurt by the assumptions...

Reviewed 7 March 2017

I was very impressed with the cleanliness and upkeep of this hotel. The only problem I saw was the kids running from the very impressive indoor pool through the restaurant area to the elevator in swimsuits without cover ups and dripping water all over the floor. The beds were soft and very comfortable. The only noise that we heard were...

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Helpful?
Thank Donna E
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Donna E, You have the same observations that we see as well. But we love having families and the indoor pool is a great attraction for them. And for their parents. Hope will will see you back in Charleston soon. Thanks, S Arnold, GM

Buffalo, New York
Reviewed 5 March 2017 via mobile

As you can see from the title the service was beyond great and the food is very good and the employees are very good and especially Roberta she is a amazing worker and the hotel should be proud of having her

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Helpful?
Thank buffalhdbdhxhd
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear buffalhdbdhxhd, “Great Comments” Thank you and we always appreciate when you mention by name one of our superstars. Hope you can come back soon. S Arnold,GM

Parkersburg, West Virginia
Reviewed 1 March 2017

This property is well kept and clean , Staff very helpful and friendly. The breakfast buffet and the server Richard were both wonderful!We also enjoyed the Comedy Zone on this visit which was an added plus..

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Helpful?
Thank jallen9762
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear jallen9762, Our Romance Package is a great value and available most weekends when we have Comedy Zone. I hope you can come back for more romance throughout the year. S Arnold, GM

Reviewed 27 February 2017 via mobile

The resturant was great. My server was Roberta, she was excellent, the food was very good with a beautiful presentation. Roberta kept my coffee cup full. I left her a good tip. She also assisted me in what to order for my husband for breakfast as he was out on an early morning business meeting.

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Helpful?
Thank Tracy L
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Tracy L, Sounds like Roberta again was our Service Champion. We are so happy she was able to elevate your stay and hope you will come back again. Thanks, S Arnold, GM

A TripAdvisor Member
2 reviews
Reviewed 25 February 2017 via mobile

Richard was friendly and eager to help at the breakfast buffet. Roberta though was the embodiment of customer service. She went beyond what is expected of her job. She brought customer service back. We would return because of her.

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Helpful?
Thank A TripAdvisor Member
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear TripAdvisor Member, Roberta is definitely our service champion. She does such a great job of making you feel welcome. So glad you had a chance to interact with her and Richard. And that because of them you would come back. Thanks, S Arnold, GM

Pittsburgh, Pennsylvania
Reviewed 25 February 2017

Kids eat free with a paying adult: Richard took great care of us for breakfast! The food was fresh and well-prepared and we were given take-out containers to take our meals to our room. Service was excellent! The pool is wonderful and the entire place is gorgeous! Highly recommend!

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Helpful?
Thank circbarb
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear circbarb, Thank you for the “high recommendation”. S Arnold, GM

Saint Clairsville, Ohio
Reviewed 21 February 2017

We stopped for the night in Charleston on our way to another destination. The hotel is beautiful. The pool & hot tub look so inviting and the bar in the lobby is convenient for guests that want a drink & a bite to eat. Our room was pristine. It was so clean. The bed & pillows were extremely comfortable &...

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Helpful?
Thank Wendy J
HolidayInnSuitesC, General Manager at Holiday Inn & Suites Charleston West, responded to this review

Dear Wendy J, Your comments are very much appreciated. It is always nice when a guest recognizes the hard work of our staff. Thank you for sharing and we hope you can come back soon. S Arnold, GM

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
The Holiday Inn & Suites Charleston West is the solution for your leisure and business travel to Charleston, WV. With an indoor pool and splash pad, fitness center, on-site restaurant and lounge, we offer everything you need for the perfect stay! The hotel is also pet-friendly. ... more   less 

Additional Information about Holiday Inn & Suites Charleston West

Address: 400 2nd Ave, Charleston, WV 25303-1216
Region: United States > West Virginia > Charleston
Price Range: RM477 - RM718 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn & Suites Charleston West 3.5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Ramada Charleston Hotel Charleston
Charleston Ramada
Hotel Style:
#3 Family Hotel in Charleston
#5 Romantic Hotel in Charleston
#5 Business Hotel in Charleston
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn & Suites Charleston West staff and other travellers.
10 questions
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South Lyon, Michigan, United States
3 months ago
7 months ago
Atlanta
1 month ago
Jacksonville, Florida
over a year ago
Jacksonville, Florida
over a year ago

See all questions (10)

Questions? Get answers from Holiday Inn & Suites Charleston West staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room away from the elevator.”
243DLP, 30 Mar 2017 | Read review
“I would imagine rooms away from the elevator are the best. That is where we were.”
donnae479, 6 Mar 2017 | Read review
“The top floor views are great!”
jallen9762, 28 Feb 2017 | Read review
“Kid and family friendly”
circbarb, 25 Feb 2017 | Read review
“The rooms are very quiet”
903wendyj, 20 Feb 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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