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Comfort Inn Charleston

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247 Reviews from our TripAdvisor Community

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Showing 246: English reviews
Reviewed 31 August 2016 via mobile

Hotel rooms very clean. Air conditioning worked great as I like room very cold when I sleep. Lol. Beds were very comfortable. Staff friendly. Breakfast just ok. Typical free buffet. Eggs, waffles, bacon, cereal, muffins, juice. Nice pools indoor and out. Slightly overpriced but so is everything. Will return.

Thank kipper2375
Reviewed 15 August 2016 via mobile

We were passing through for one night and this hotel exceeded our expectations. The room was clean and comfortable. There were renovations going on but we were not affected. Cracker Barrel right down the street. We had a comfortable stay and this hotel was perfect for us. Highly recommend.

Columbia City, Indiana
Reviewed 10 August 2016

This was an overnight stop and rather strange. When we inquired about a room, they said they couldn't tell if there were any available unless we made a reservation. Well, how much were the rooms? They couldn't tell until they made us a reservation.... So check in time took a lot longer than most places because they had to go...

Thank babsb106
Cary, North Carolina
Reviewed 8 August 2016

We made the mistake of staying here, our room was in the hall they were renovating. The towels were laying on the sink. Who knows if they were clean. Or if they had been splashed on by the previous person staying in that room. We were awakened at 11:30pm and told to get out of the hotel, A gas leak....

Thank Cindy104301
KathyJ1977, Director of Sales at Comfort Inn Charleston, responded to this review

We are undergoing a multimillion dollar renovation . The room you stayed in was recently renovated . I assure you we replace the towels with fresh clean ones everyday and every time a guest checks out. The reason they were located on vanity was because the shelving unit that will mount under the vanity had not arrived yet. Installation will...

Reviewed 5 August 2016 via mobile

This Hotel has a great location , clean and safe. The room was really space out . The bed is so comfy and big it was my favorite thing of the room. The breakfast was amazing with a variety of options for get a fulfilling breakfast. I Truly recommend this hotel. My visit was for business but this hotel can...

Thank Miapr
Liberal, Missouri
Reviewed 1 August 2016 via mobile

Rooms were small compared to others we have stayed in. Outdoor pool was under renovation, but also had an indoor pool, hot tub, sauna and fitness room. Breakfast area and food were average. Located right near interstate and near WalMart. Rooms were clean and had a microwave and refrigerator.

Thank erikrachelmiller
Wellsburg, West Virginia
Reviewed 29 July 2016 via mobile

Very clean rooms with great ammenities to compliment your stay. Indoor/outdoor pools and hot tub was very nice. We highly recommend this resort to anyone looking to stay in the area. Loved the free breakfast offered to guest in the mornings. Staff was very friendly and accomodating. Had a nice lounge with food offered.

Thank David P
Winston Salem, North Carolina
Reviewed 27 July 2016

There were a lot of nice things about this hotel, but the best by far was the pool. It had a nice waterfall, a beautiful mural, comfortable seating and a sauna, too. The staff was very friendly and the room was very clean We came to town to go to the dog races and we did. The track was only...

Thank Tonya C
Reviewed 23 July 2016

We were in the area for a golf tournament and wanted a hotel between Charleston and the course. Booked online and price was very reasonable. Hotel staff were all friendly and helpful. Room was clean though the exhaust system in the bathroom wasn't the best for removing the shower steam, so room felt humid unless the AC was up high....

Thank Browneyes31
Reviewed 8 July 2016 via mobile

Hotel was nice. Not the cleanest I've stayed at but....ok. My family stayed also and had to move rooms due to an ant problem. Ants were crawling all over there room. They were offered a different room but it wasn't the same kind of room...only 1 bed and and a chair with stool. The girl didn't seem too concerned that...

Thank kellyh1974

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  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Pool
  • Restaurant
  • Spa
  • Breakfast included
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Casino and Gambling
Room types
  • Family Rooms
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Kitchenette
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Breakfast included
  • Laundry Service
  • Breakfast Available
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Located next to Mardi Gras Casino in Cross Lanes, WV near Charleston, WV, we offer a 100% non-smoking hotel with a shopping center, theater, dining and attractions. We have 137 rooms, a Large Tropical Indoor Pool with Waterfall, Spa, Sauna, an Outdoor Pool, plus Fitness Center, Business Center with three computers with High-Speed Internet, and don't forget the Lazy Dog Saloon just off our large lobby with fireplace. FREE BREAKFAST Featuring: fresh scrambled eggs, bacon, sausage, flavored waffles, sausage gravy and biscuits, an assortment of donuts, bagels, pastries, cereal, yogurt, fruit, and juices. We also offer some unique services and features you may not find at every hotel, such as: Fully stocked Sundry Room, Guest Laundry, Picnic Area with grill ,Coffee Bar in Lobby - fresh coffee with cookies (24 hours). From the moment you arrive at Comfort Inn we want you to relax and feel at home. Our helpful staff is there to welcome you and fulfill even the unexpressed wishes and needs of our guest. ... more   less 

Additional Information about Comfort Inn Charleston

Address: 102 Racer Drive, Cross Lanes, WV 25313
Region: United States > West Virginia > Cross Lanes
Price Range: RM409 - RM515 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn Charleston 2.5*
Number of rooms: 139
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Also Known As:
Comfort Inn Charleston Wv Hotel Cross Lanes
Comfort Inn Cross Lanes
Cross Lanes Comfort Inn
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn Charleston staff and other travellers.
3 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Recommend 1st floor. But It's all great I'm sure”
 of 5 bubbles tylerc20, 18 Feb 2017 | Read review
“ask for a room away from the ice machine & outside doors!”
 of 5 bubbles Terrie3566, 16 Sep 2016 | Read review
“Wait until renovation is done before you stay here.”
 of 5 bubbles Cindy104301, 8 Aug 2016 | Read review
“we were in room 219.”
 of 5 bubbles gjgloria, 30 Jun 2016 | Read review
“Every room is great, but staying near the front puts you closer to the action.”
 of 5 bubbles Jwiggill, 30 May 2016 | Read review
5 of 5