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Holiday Inn Express Cross Lanes

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109 Reviews from our TripAdvisor Community

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Showing 109: English reviews
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Reviewed 30 November 2016 via mobile

Nothing spectacular but smells great. Not clean but awesome! Comfy and clean but no hot tub. I give 5 stars anyway because the lil pantry DOESNT gouge! Thats NEW and never heard of, well done! Pool is clean and staff is friendly. They also took care of me when my schedule changed.

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Helpful?
1Thank Scott M
David W, Director of Sales at Holiday Inn Express Cross Lanes, responded to this review

Dear Scott M, Thank you so much for taking the time to let us know how we did as a staff. Our entire staff prides itself by going out of our way to make each guest stay perfect and unique. It is our goal for our hotel to feel like home for each and every guest and I am thrilled...

Des Moines, Iowa
Reviewed 31 October 2016

We have been using more hotels of this brand when driving because they are consistent quality, have a good app for booking, and almost always allow for same day, pre-6pm cancellation (in case we decide to drive more or less miles on that day). Although the hotel is nestled in a somewhat industrial area of the city, it is a...

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Thank NewStart78
Bowling Green, Kentucky
Reviewed 21 October 2016

A couple of friends and I stayed here on the way through while traveling and returned here on the way home because of the overall experience, It is a clean well run Hotel and the staff is excellent, Rooms are clean, beds are comfortable sheets feel good, breakfast was adequate. Could not ask for more.

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Helpful?
Thank roamer7456
David W, Director of Sales at Holiday Inn Express Cross Lanes, responded to this review

Dear Roamer7456, Thank you so much for your kind words and choosing to stay with us on both of your trips through our area! It means so much to our entire team to read the kind words from your review. Our entire staff works incredibly hard to make sure every guest stay is perfect and memorable. If there is any...

Saint Albans, West Virginia
Reviewed 3 October 2016

My husband and I took our daughter and her friend here for my our daughter's 21st birthday. The room was clean, the pool was very nice and overall we had a wonderful stay. I would highly recommend this place.

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Helpful?
Thank D C
David W, Director of Sales at Holiday Inn Express Cross Lanes, responded to this review

Dear D C, Thank you so much for choosing to celebrate your daughters birthday with us at the Holiday Inn Express in Cross Lanes, WV! I am so happy you noticed the cleanliness of our guest rooms. We greatly pride ourselves on offering the cleanest rooms, along with the friendliest customer service. If there is anything we could have done...

Burkeville, Virginia
Reviewed 13 September 2016

My grandson goes to college in West VA and is playing football this year. This is my second time staying here but will be going back to West VA for the weekend and I will be staying there again. Rooms are nice and clean, staff was friendly and very helpful.

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Thank edithw502
Columbia, Missouri
Reviewed 10 September 2016

The hotel is fairly new and the room was very nice. Roomy, well-appointed, clean. Hotel staff was friendly and helpful. Breakfast was great. However, the hotel is close to the interstate and the area around it is very industrial. Some highway noise and not very scenic.

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Helpful?
Thank turnerlj
David W, Director of Sales at Holiday Inn Express Cross Lanes, responded to this review

Dear turnelj, Thank you so much for choosing to stay with us while on your trip to our location. Our staff works so hard to make sure every room is spotless and that our staff is extremely friendly. It is our mission to give every guest a perfect 5 star stay. If you could please contact me personally at davidw@holidayinncrosslanes.com...

Wisconsin
Reviewed 29 August 2016 via mobile

When you travel a lot, hotels can be hit or miss even with checking reviews. Well this hotel nailed it!! It was wonderful. The rooms were clean and well maintained. The staff was super friendly and more than helpful. Taylor on the nightshift was exactly the employee every hotel should have at the desk when you walk in. She answered...

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Helpful?
Thank Emiller819
David W, Director of Sales at Holiday Inn Express Cross Lanes, responded to this review

Dear Emiller819, Thank you so much for the kind words and taking the time to write a review on our hotel. Our entire staff greatly prides themselves on offering the cleanest rooms and the friendliest staff possible. Each and every team member will go above and beyond for every guest that stays with us. Taylor is a great asset to...

Fincastle, Virginia
Reviewed 19 August 2016

Third stay in the last month stays varied in length from 1 to 3 nights and each have been problem free with good service. Rooms have been clean, quiet and comfortable each time. I don't normally eat the breakfast, but it's here and always looks good, the dining area has always been clean and not crowded at all when I...

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Helpful?
Thank Bill P
David W, Director of Sales at Holiday Inn Express Cross Lanes, responded to this review

Dear Bill P, Thank you so much for your continued loyalty to our Holiday Inn Express and Suites in Charleston NW,WV. It is our goal to give every guest a perfect stay. If you could please contact me personally at davidw@holidayinncrosslanes.com I would love to know what we could do to earn a perfect 5 stars on your next stay....

Defiance, Ohio, Usa
Reviewed 13 August 2016

Being a rewards member I usually try to stay at Holiday Inns. This due to the fact that I can usually know what to expect and this facility was no exception...in fact it was and is exceptional! We stayed here on a Friday evening on our way home to Northwest Ohio after spending the week in Colonial Williamsburg, VA. Very...

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Helpful?
Thank Richard H
David W, Director of Sales at Holiday Inn Express Cross Lanes, responded to this review

Dear Richard H, Thank you so much for choosing to stay with us on your way back through to Northwest, Ohio. Our entire staff works incredibly hard to be sure each and every room is spotless, and we offer the best customer service possible. If there is anything that you could suggest we do in the future to improve please...

Forest, Virginia
Reviewed 12 August 2016

Stopped here on our way back home from Ky.. Very convenient to I-64. Several places very close by to eat and a short drive to a casino. Rooms were comfortable and clean. We were there on a Sunday night and it was very quiet.The night clerk and day clerk were both very friendly and helpful.

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Helpful?
Thank wayne m
David W, Director of Sales at Holiday Inn Express Cross Lanes, responded to this review

Dear Wayne M, Thank you so much for choosing to stay with us at the Holiday Inn Express and Suites. I am extremely happy to hear that our front desk staff was friendly and able to assist you wit hall of your needs. If there is anything that we could possibly do to improve in the future please contact me...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Shuttle Bus Service
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Holiday Inn Express Cross Lanes

Address: 410 New Goff Mountain Rd, Cross Lanes, WV 25313-1447
Region: United States > West Virginia > Cross Lanes
Price Range: RM463 - RM628 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Cross Lanes 2.5*
Number of rooms: 89
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Cross Lanes staff and other travellers.
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Questions? Get answers from Holiday Inn Express Cross Lanes staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just stay here you will not be disappointed”
 of 5 bubbles roamer7456, 21 Oct 2016 | Read review
“Be prepared to drive to any most near-by eating destination (except Golden Corral).”
  • Mini fridge and microwave blocking full-length mirror.
  • Ample sized room.
  • Wad of blue paper holding drawer closed.
  • Chrome water spout loose.
 of 5 bubbles jfew, 16 Apr 2016 | Read review
“Even number rooms offer the best views.”
  • Ariel view taken with my drone
  • View from my drone
 of 5 bubbles 734wesleyw, 29 Mar 2016 | Read review
“Can not advise but our room was quite and large enough on 4th floor”
 of 5 bubbles 827im, 12 Sep 2015 | Read review
“Using GPS will not take you directly to hotel. GPS takes you on north side if I-64. Hotel is south side of I-64.”
 of 5 bubbles kodiak72, 17 Aug 2015 | Read review
5 of 5