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We stayed at the Pullman for the New River Gorge train ride. They provided a free shuttle to the train and free parking at the hotel. The staff was very pleasant and very helpful. They made special breakfast arrangements for the train riders and opened...More
Thank Carl L
Response from Therese H, General Manager at Pullman Plaza HotelResponded 2 November 2017
Thank you for the review, we sincerely appreciate the comments. We are excited about the upcoming renovations and the changes that will take place.
The hotel was very outdated, which is fine, but there was only one functioning elevator for the entire building. I was late for many things because of this, and ended up having to ride a packed elevator with many people each time. The ice machine...More
Thank James A
Response from Therese H, General Manager at Pullman Plaza HotelResponded 19 October 2017
Thank you for taking the time to post a review. We sincerely apologize for the inconveniences that you encountered while at the hotel and appreciate the comments so that we can address the issues that you mentioned.
For the past 12 months a lot of...More
Well the lobby was nice. That’s where it ends. The exterior of the hotel needs a serious paint job. The front entrance area looks old and in disrepair. The wall paper in the halls and rooms was peeling off the walls. The carpet was old,...More
1 Thank Paul G
Response from Therese H, General Manager at Pullman Plaza HotelResponded 18 October 2017
Thank you for taking the time to post a review - we sincerely appreciate your comments and are working hard to address the issues that you mentioned.
The hotel is getting ready to under go a major renovation from top to bottom, inside out and...More
Great customer service (front desk/valet parking/ housekeeping)
Room : was basic but clean
Overall: decor was dated but clean
Breakfast: basic eggs sausage biscuits with gravy yogurt fruit juice and coffee
take a few dollars with you for gratuity
Parking: minimal Valet service available
Thank J P
Response from Therese H, General Manager at Pullman Plaza HotelResponded 11 October 2017
Thank you for taking the time to post a review - we appreciate your comments and are excited by the renovations that are scheduled to take place and give the Pullman a much needed makeover and the rebranding to a Doubletree by Hilton
meeting rooms was HOT and some rooms was HOT the A/C was not working and 1 elevator was not working and the other one got stuck some times and brakefast was good i just hope it is better next year....More
Thank Kenneth J
Response from Therese H, General Manager at Pullman Plaza HotelResponded 22 August 2017
Thank you for the review - we apologize for the issues that you encountered while at the hotel and are working hard to address the issues that you mentioned.
We are excited for the renovations to begin in the next few weeks and this time...More
US$76 - US$122 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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The Pullman Pub and Tapas Grill is part of the hotel and the manager is over both the Hotel and the Pub. We no longer have a separate manager. The manager of both is Anna Pope. Thank you so much for stopping in.