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Holiday Inn Express Charles Town

238 reviews
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Traveller (16)
Room & Suite (34)
Dining (4)
Overview
  • Excellent51%
  • Very good35%
  • Average7%
  • Poor3%
  • Terrible4%
Travellers talk about
“charles town”(44 reviews)
“stayed here”(32 reviews)
“hollywood casino”(17 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Family Rooms
Fitness centre
2.5 Star Hotel
All hotel details
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Reviews (238)Write a Review
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116
84
19
9
10
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LanguageEnglish
116
84
19
9
10
Show reviews that mention
All reviewscharles townstayed herehollywood casinorace trackhi expressroom was cleanharpers ferryfree shuttlepancake makeroutdoor poolfront desk staff was very helpfulfree breakfastnice hotelnice staystay there againbusiness centerhighly recommend this hotel
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1 - 5 of 238 reviews
Reviewed 1 week ago via mobile

We are platinum elite members of the IHG (International hotel group) for holiday inn. We always choose a holiday inn and are never disappointed. The holiday Express in Charles Town W. Va. Was especially impressive. They upgraded us to a suite, it was beautiful and...More

Thank Debbie E
Response from Jason B, General Manager at Holiday Inn Express Charles TownResponded 1 week ago

I'm sorry to hear that you didn;t like the pillow. We do offer both hard and soft options in each room, on each bed. But, I am very happy to hear that you enjoyed your stay with us.

Hotel's Favourite
Reviewed 8 January 2018 via mobile

Arrived early and Cara at the front desk was able to accomadate my preferences. The check in was flawless. Property is well maintained. King room was nice and large. Bed was good. Mini fridge was nice and quiet. Microwave and Kuerig coffeemaker were nice in-room...More

Thank James H
Response from Jason B, General Manager at Holiday Inn Express Charles TownResponded 9 January 2018

Thank you so much for this wonderful review. I will be sure to pass this on to our Desk Staff!

Reviewed 3 weeks ago via mobile

Staff was super helpful and friendly.. the only complaint I have is the breakfast wasn’t the best wish it had waffles included and better juice! Felt like it was super watered down!! Other than that was super nice!

Thank Michelle B
Response from Jason B, General Manager at Holiday Inn Express Charles TownResponded 3 weeks ago

Thank you for the kind remarks and suggestions. We look forward to seeing you again.

Reviewed 12 December 2017

Staff at this location was extremely friendly. Hotel was very clean and morning breakfast was well attended to and plentiful. WIFI seemed to work fine. Location only has an outdoor pool and no hot tub so if you are looking for this you will not...More

Thank Jeremy M
Response from Jason B, General Manager at Holiday Inn Express Charles TownResponded 13 December 2017

Thank you for your kind remarks. We hope to see you again soon.

Reviewed 24 November 2017 via mobile

Having staayed here before, no surprises: clean, efficient, roomy. A little more upscale than many Holiday Inn Express you find in larger cities. They tend to be somewhat thrashed from the high volume of traffic. Nice place.

Thank RobboJackson_tn
Response from Jason B, General Manager at Holiday Inn Express Charles TownResponded 27 November 2017

Thank you for the nice compliment. We look forward to seeing you again.

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Shuttle Bus Service
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Dry Cleaning
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Tennis Court
Outdoor pool
Details
Price range
US$124 - US$180 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$124 - US$180 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (16)
Room & Suite (34)
Dining (4)
Pool & Beach (4)
Business Centre & Event Rooms (2)
Questions & Answers
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maryannstate
6 September 2016|
AnswerShow all 5 answers
Response from Kim L | Reviewed this property |
I would say the drive is less than 15min depending on the local traffic. There is not ample parking downtown Harpers Ferry. We found going to the local Natl Park for Harpers Ferry there are shuttle buses that run you... More
0
Votes
veda133
9 January 2015|
Answer
Response from veda133 |
What is the price of a double room?
0
Votes
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12
Room Tips
"Second floor suite above check in can be noisy because of people waiting for the shuttle that runs every 15..."
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"I had a pool view, will prob only be beneficial in the summer"
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"First floor room worked great for us!"
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"I always recommend staying in a room on the top floor of a hotel because I hate hearing people moving around..."
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