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Quality Inn

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208 Reviews from our TripAdvisor Community

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Showing 208: English reviews
Aledo, Illinois
Reviewed 30 September 2016

Unloaded luggage under motel canopy, during a downpour. Checked in, and the clerk pointed to the opposite side of motel for our room location, saying there was parking in front of room. I loaded luggage back in vehicle, drove to other side of motel, searching for the room only to eventually find out from the desk clerk that it was...

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Helpful?
1Thank Ed W
Quality132, Manager at Quality Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience...

Superior, Wisconsin
Reviewed 23 September 2016

FIND A DIFFERENT HOTEL - ANY HOTEL! Long story short: Horrible customer service, poor management, disgusting property overall with lots of issues. This is the worst hotel experience I've had in 35 years of traveling the world and working as a travel professional. Where to begin...bathtub backs up and front desk agrees to fix. That night return to find it...

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Helpful?
Thank TravelAgentQueen
Quality132, Manager at Quality Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. As to regards to your situation during your stay, the first night you checked in a day early and we also honored your 15% off advance purchase rate, which normally requires 7 days in advance booking. Your also received a FREE upgrade...

Reviewed 21 September 2016

Stayed for four nights while taking care of my mother at a nearby hospital. For 2 nights straight the room was not cleaned. There were hairs under the bed spread indicating its uncleanliness. There was a ring around the tub, as well as unstocked supplies in the room. When I reported the infractions to the manager she refused to handle...

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Helpful?
2Thank Zakiya R
Quality132, Manager at Quality Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience...

Burlington, Wisconsin
Reviewed 14 September 2016 via mobile

Stayed overnight on an unexpected trip. Rate with AAA discount was quite reasonable. I was not happy with the state of the room. Unsanitized waste basket used to defrost refrigerator-it was still full of water when I entered the room,with the plastic bag for the wastebasket in the sink. Ice bucket container was actually stuck to the tray it was...

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Helpful?
1Thank lrick19
Quality132, Manager at Quality Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience...

Lords Valley, Pennsylvania
Reviewed 13 September 2016

The room was small and cramped with the chair,desk, TV and other amenities, but was clean and comfortable. The desk service was very helpful, but the breakfast was really not Quality Inn spec. There were no eggs, the juice machine did not have apple juice and they served CORN SYRUP SOLIDS coffee whitener IN THE LAND OF DAIRY!!! This is...

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Helpful?
Thank DavisRS
Quality132, Manager at Quality Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Sincerely, Julia

Canada
Reviewed 5 September 2016

Although the room was satisfactory ( nothing to write home about ) kind of small, it did the job. We had a fridge ,no microwave. There was no bathtub stopper so hubby used his sock.:) Breakfast was good. Pool temp was nice but bugs,beetles floating around. Coffee,tea at all times in lobby and fresh baked cookies at night. Now for...

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1Thank Lynne K
Platteville
Reviewed 31 August 2016

The staff was polite and friendly. The room was neat and appeared to be clean. The mattresses and bedding was very comfortable. Our family appreciates staying at this hotel during the Wisconsin State Fair--we return annually.

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Thank Mark Z
Las Vegas, Nevada
Reviewed 28 August 2016 via mobile

Open arriving we found the staff friendly and helpful then we went to our room. We had to pry open our door to find that our room was used. The beds had been laid on and our bedding was wrinkled & had people impressions. The desk person quickly gave us a "clean" room. Our room was in need of new...

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Helpful?
1Thank George D
Quality132, Manager at Quality Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience...

Kalamazoo, Michigan
Reviewed 28 August 2016

This hotel is conveniently located, but not worth it, even for the low price we paid. It is not clean, and not maintained. The staff was friendly, and. oddly enough, the bed looked clean and was very comfortable. If you have allergies (or like a clean place to stay), don't go here! No one has thoroughly vacuumed in this hotel...

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Helpful?
1Thank Susan B
Quality132, Manager at Quality Inn, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience...

Reviewed 24 August 2016 via mobile

Goods: breakfast, confortable bed, clean bedroom,neighborhood, reception area Bads: the receptionist (blonde woman):mean, We asked for extra blankets and she answered that is not allowed!!! For general rule, they don't like to give a good room if you don't ask for a good one, cheap with toiled paper, soap and basic things of a room, dirty towels, noise from the...

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Thank Iam J

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Breakfast Available
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
From cheese curds to cheese heads, discover it all when you stay at our Quality Inn(R) hotel in Brookfield, WI is a short drive away from Downtown Milwaukee. Our pet-friendly Quality Inn hotel in Brookfield is conveniently located near many points of interest like the Milwaukee Mile Speedway, in addition to: - Milwaukee County Zoo - Wisconsin State Fair Park - Brookfield Square - Harley-Davidson Museum - Miller Park We are also a short drive to the Milwaukee Art Museum and Potawatomi Bingo Casino. Take care of basic business needs with access to copy and fax services, or hold an event in our meeting room that can accommodate up to 106 guests. Take advantage of these additional amenities at our Brookfield hotel: - Free breakfast - Free WiFi - Fitness center - Outdoor pool - Guest laundry facilities Get refreshed in our inviting guest rooms, which feature flat-screen TVs, hair dryers, coffee makers, desks, microwaves, refrigerators, irons and ironing boards. You can always depend on our Quality Inn hotel to give you great value. At Brookfield, WI hotels like ours, you get an affordable hotel with all the amenities you expect, whether on business travel, a weekend getaway or vacation. ... more   less 

Additional Information about Quality Inn

Address: 20150 West Bluemound Road, Brookfield, WI 53045 (Formerly Fairfield Inn)
Region: United States > Wisconsin > Brookfield
Price Range: RM281 - RM379 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 128
Reservation Options:
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Also Known As:
Quality Inn Brookfield Hotel Brookfield
Brookfield Quality Inn
Hotel Style:
#4 Business Hotel in Brookfield
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Questions & Answers

Questions? Get answers from Quality Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“3rd floor king is quiet. East side is not as hot in the summer.”
 of 5 bubbles 834ericn, 21 Dec 2016 | Read review
“I liked the third floor facing away from the roads.”
 of 5 bubbles donnamB9563QF, 26 Nov 2016 | Read review
“Check room before you commit”
 of 5 bubbles gallwp, 30 Oct 2016 | Read review
“A room somewhere else.”
  • Behind the bathroom door.
  • Greasy hand print on desk chair
 of 5 bubbles susansF7996CM, 27 Aug 2016 | Read review
“DO NOT STAY HERE rooms are small, place is falling apart.”
  • Nice bathroom door
  • Chair of Death
  • Mold on wall
  • Filthy vent
  • Drywall patch??
  • Dust and debris behind night stand
  • Piiow bags
  • Closet door,hits jamb
 of 5 bubbles robertoE4639LB, 16 Aug 2016 | Read review
5 of 5