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We stayed from July 4-9th, and overall things were good. The facility is nice and clean. We did not get housekeeping every day, and so we ran out of toilet paper, and towels, that is the only complaint. Otherwise everything was good.
**I received an email response to my complaint from the assistant general manager, Jon, who apologized for the issues and sent us a certificate for one free night stay to see that this was not a typical experience at their hotel. I wanted to post...More
Had out kids super excited for the pool only to find out it is closed during the week. Super bummed so we went to a different hotel. The only way I can see online is the deletion of the pool amenity otherwise no mention. Another...More
Response from Janae T, Guest Relations Manager at Grand Lodge Waterpark ResortResponded 2 weeks ago
Hi Bryan, we post our waterpark hours on our website, provide a waterpark calendar in all of our promotions, we've posted on Facebook and Instagram our new summer hours as well as list the waterpark hours when you book any room type. Our confirmation and...More
very nice place. The water park is great. It has two water slides and a lazy river. There is also other smaller slides and a pool area for older children and another area for younger children. There is even a hot tub . The area...More
Our room had three beds as requested. Room was clean. Breakfast was $6.00 extra per person. No restaurant was a miss for us. They do have a snack bar outside the water park area. They charge $3.00 per towel for the water park so bring...More
Response from laurabK505SY | Reviewed this property |
If you are comparing the Grand Lodge to the big waterpark hotels in the Dells - no. If you are looking for low key fun, an off-season getaway - yes. My son is 8 and he loved the slides, basketball in the pool, lilypads... More
If you are comparing the Grand Lodge to the big waterpark hotels in the Dells - no. If you are looking for low key fun, an off-season getaway - yes. My son is 8 and he loved the slides, basketball in the pool, lilypads, water playground. For one or two days, there is enough to do but not like the Kalahari, Great Wolf, Wilderness, etc. The rooms were super spacious which is great when travelling with kids.