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Had a coupon for a free room-used it on a the Saturday night before Christmas. The Hotel was in the process of a pretty major remodeling job-which they did a very nice job with. Had a two queen (standard room) that now consisted up new/upgraded...More
Reservations make no sense. Cheaper to not take the deal. Hotel is not attached to casino. Under a very needed remodel. Hope they do the rooms. Rude lady at guest services. No comps, tight slots. Big place divided in two parts. Don't like that. Seafood...More
Response from Susan C, Manager at St. Croix Casino & Hotel Turtle LakeResponded 24 October 2017
We're sorry your visit wasn't more satisfying, but are encouraged that you enjoyed our dining selections. Our hotel is in the process of being remodeled and hope you'll return sometime in the future. Thank you.
I'm usually very satisfied with my stay here, but this time........not so much! It started with the check-in. I had reservations for Friday & Saturday night for a wedding in the area. I had to book 2 nights because the wedding was at 3:30 Saturday...More
Thank Kris J
Response from Susan C, Manager at St. Croix Casino & Hotel Turtle LakeResponded 18 October 2017
Thank you for your comments. Our hotel is in the process of being renovated so we’re hopeful your next visit and report will be very rewarding.
I will agree about the confusion with booking...I called the hotel direct 2 wks prior to stay and was quoted the Getaway Package...maybe 79-89$...upon checking in they said 142$...WHAAAAT??? I said I had a previous deal and was told I had to first go get...More
Response from Susan C, Manager at St. Croix Casino & Hotel Turtle LakeResponded 17 October 2017
We apologize for the booking miscommunication but are happy you enjoyed your stay. Thank you for the review.
WOW! Super disgusted in the front desk staff at Turtle Lake. Made reservations and received confirmations for 3 rooms. Was told a room rate that apparently they have the right to change whenever they want! Despite paperwork upon checking in listing a quoted room rate...More
1 Thank jlkids_10
Response from Susan C, Manager at St. Croix Casino & Hotel Turtle LakeResponded 3 October 2017
We're sorry for the frustration you experienced and are pleased that the Director of Marketing was able to resolve this issue to your satisfaction.