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Alakai Hotel and Suites

324 reviews
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Traveller (35)
Room & Suite (33)
Pool & Beach (26)
Overview
  • Excellent44%
  • Very good29%
  • Average10%
  • Poor5%
  • Terrible12%
Travellers talk about
“outdoor pool”(22 reviews)
“noah's ark”(20 reviews)
“clean hotel”(10 reviews)
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Suites
Wheelchair Access
2.5 Star Hotel
All hotel details
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (324)Write a Review
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Traveller rating
136
96
35
18
39
Traveller type
Time of year
LanguageEnglish
136
96
35
18
39
Show reviews that mention
All reviewsoutdoor poolnoah's arkclean hotelcontinental breakfasthot tubregular poolwater slidesstay there againoutlet mallnice place to staystaff was very friendly and helpfulsmall kidsa great stayenjoyed our staymini vacationfront desk stafffridge and microwave
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11 - 15 of 324 reviews
Reviewed 26 September 2017

12 friends and family, gathered to share a few days of fun and laughter. We had that and more! And, we appreciate that tho, we might have been loud at times, staff never intervened! We are in our 60's & 70's, but we do have...More

Review collected in partnership with this hotel
Thank judan81
Response from Drewster11, Manager at Alakai Hotel and SuitesResponded 29 September 2017

Thank you so much for taking the time to write us a review and for booking your 2017 vacation at the Alakai Hotel & Suites! We look forward to accommodating you and your family again this summer and having you join our long, long list...More

Reviewed 26 September 2017

Room was clean and A/C was excellent. Bed was a little firm for me, but I have memory foam so hard to compare. Some sort of breakfast offering would be good as well. Front desk staff was excellent and very efficient.More

Review collected in partnership with this hotel
Thank Ed N
Response from Drewster11, Manager at Alakai Hotel and SuitesResponded 29 September 2017

Hello Ed, I am very sorry to hear about your disappointments with your room. We appreciate your suggestions on how to improve our amenities and I will make sure to pass them along to our management team. Please feel free to connect with me at...More

Reviewed 26 September 2017

Bed was very uncomfortable -a king size mattress on two twin size box springs. The walls were not insulated well so we woke up at 1 am because someone decided to take a bath. The air conditioner would not kick in when it got too...More

Review collected in partnership with this hotel
1  Thank hevin204
Response from Drewster11, Manager at Alakai Hotel and SuitesResponded 29 September 2017

Thank you so much for you feedback about us. We sincerely apologize that you were unable to have a comfortable stay with us. We are always looking for ways to improve so if you like, please contact us at the hotel directly. We do hope...More

Reviewed 25 September 2017

We planned to visit Noah's Ark same day as check-in. The hotel allowed us to check in after 10:30 am and receive wristbands for entrance to the park for the day. All went well. The hotel was clean and we liked that the bathroom sinks...More

Review collected in partnership with this hotel
Thank haene2928
Response from Drewster11, Manager at Alakai Hotel and SuitesResponded 25 September 2017

Thank you for your recent stay with us. We appreciate you taking the time to write a review. We can only truly measure our success by the feedback of our guests. I'm happy to hear you enjoyed our hotel. Our housekeeping staff works hard at...More

Reviewed 5 September 2017

The first room they put us in had toenail clippings and there were candy rappers on the floor. The second room was not clean either. There are holes in the sheets on the bed and the walls are really thin. I would have gone to...More

2  Thank michaelhC5349CL
Response from Drewster11, Manager at Alakai Hotel and SuitesResponded 15 September 2017

I am very disappointed to read your review and to hear that we did not live up to your expectations. We strive to go above and beyond in all of our ventures, especially cleanliness and customer service, so your situation certainly seems out of the...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Hot Tub
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$83 - US$173 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$83 - US$173 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (35)
Room & Suite (33)
Pool & Beach (26)
Hotel & Grounds (42)
Bathroom (4)
Family and Play Areas (1)
Questions & Answers
Ask a question
Malouson L
30 August 2017|
Answer
Response from DisappointedMom | Reviewed this property |
I don't think so. think you have to be 21
0
Votes
Abigail O
8 February 2017|
AnswerShow all 3 answers
Response from Drewster11 | Property representative |
Yes 21 with a credit card.
0
Votes
haileycontinenza
30 January 2017|
Answer
Response from Brenda P | Reviewed this property |
You would. We were a family of 5 and the nice man at the desk gave us a 2 queen bedroom with a couch that turned into a bed so you would be able to fit 6 people. It would be more convenient for you to stay at the hotel... More
0
Votes
Room Tips
"Clean room with great A/C."
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"Stick with the hotel chains or reference from family or friends."
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"Bare basic. Not coffee in room"
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"Ask for a room near the pool or you'll have a long walk."
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