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Candlewood Suites Cheyenne, an IHG Hotel

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Traveller (18)
Room & Suite (18)
Business Centre & Event Rooms (2)

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About

#17 of 32 hotels in Cheyenne
Location
Cleanliness
Service
Value
Updated Extended Stay HotelFor guests looking for an updated, extended stay hotel to make them feel right at home, the Candlewood Suites Cheyenne, is the perfect hotel located in the heart of Wyoming's Capital City.Being located right off the I-80 and the I-25 exchange gives easy access for going to a few nearby attractions including Curt Gowdy Park, Cheyenne's Botanical Gardens, and the largest outdoor rodeo Cheyenne Frontier Days Park. We have easy access to areas in Cheyenne like the Historic Downtown for places to shop, eat and tour the sights. After a day out you can find yourself relaxing under the Candlewood Gazebo to cook and hangout. While you are here, you have access to our complimentary guest laundry.Business travelers enjoy the easy access to State Government Offices, F.E. Warren Air Force Base, Union Pacific Railroad, Cheyenne Regional Medical Center, Microsoft, Lowe's and Walmart's DC. Our Business Center on site helps keep our guest connected.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Meeting rooms
BBQ facilities
Parking
Wifi
Convenience store
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Housekeeping
Safe
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
2.0 of 5 stars
HOTEL STYLE
Mid-range
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards
147Reviews1Q+A19Room tips
Traveller rating
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B Wood wrote a review May 2023
Chicago, Illinois687 contributions149 helpful votes
Came in late and my large room was ready. I was impressed with the size. For a 1st floor room, it was quiet. The hotel was completely booked, many work crews stay there. Good parking too. Safe area and Home Depot near by. Not far from highway too. The price was half of Hilton.
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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764amber wrote a review Nov 2022
Denver, Colorado9 contributions3 helpful votes
Hotel's Favourite
This was a great hotel! The room was spacious, clean, and updated and the staff was friendly. They also allowed our dog for a $35 fee (which is much more reasonable than some other properties we have stayed at). It is very close to downtown which is really cute with some nice restaurants.
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Date of stay: November 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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HopefulToday wrote a review Jan 2022
8 contributions4 helpful votes
When I checked in, the manager boasted to me about IHG's partnership with coke. I am not into coke products but I decided to stay anyways. The room was cleanly and the physical mattress and bedding were comfortable. I had several poor experiences with management and the front desk here. For one, found a 12 inch strand of dark blonde hair on my pillow. It appeared there 2 days after check in and before housekeeping did their cleaning. Also, I noticed things moved around in room and that people were going through my stuff. The front desk just gave me a lot of excuses when I addressed this concern to them. I also let front desk staff know that there was a luggage cart blocking the emergency exit. The front desk argued with me asking if it was necessary to move it and asking why I just didn't bring it down myself. She was very rude and argumentative to me. Also, I had an open bottle of extra virgin olive oil open on the counter. Somehow it got contaminated as it tasted salty. I addressed my concern with the front desk and the front desk told me that it wasn't there problem because it wasn't their olive oil. I called the local police to investigate and file a report. The next day at 8 am, the manager called me to evacuate the building by noon. I agreed as I didn't want to stay there anymore. I had to take some stuff from my car into my room to sort things out as I was there on extended stay. By 9 am she called the local police to escort me out despite the fact that I was being cooperative. I talked to the manager about that it was the best for me to leave, but she just got irate and blamed me for accusing her staff for poisoning me and she expressed that her staff shouldn't have to go through that. And she asked why would she target me since I am not anymore special than anyone else. I am glad that I left. I will never return there.
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Date of stay: December 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Candlewood Suites Cheyenne, an IHG Hotel
Responded 18 Jan 2022
Hello HopefulToday, Thanks for sharing feedback about your most recent stay with us. I regret to learn that we fell short of your expectations in our area of staff service. Your review was made known to the team, and I'm confident improvements will be made to deliver complete guest satisfaction. Comments such as yours are valuable and relayed to the team to help point out areas needing additional attention. In line with this, do know that I sent a private message to further reach out to you. Despite the setbacks mentioned in your review, I hope you find your way back to us should your travels bring you again to the area for a chance to make your stay better than the last. Best, Ronald R. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Stacy wrote a review Apr 2021
1 contribution
Called on April 16, 2021 to check rates for frontier days. I only wanted to stay there because of the good reviews. I THOUGHT it would’ve been a great idea. Whoever was working during this time was very rude saying she didn’t have time to check rates because it’s check in time and strictly hung up. Even if I had to be put on hold for a few I would’ve understood. But that was Very unprofessional and uncalled for. Will be changing my mind since the front desk was clearly having a bad attitude day.
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Date of stay: April 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Candlewood Suites Cheyenne, an IHG Hotel
Responded 1 May 2021
Hello StacyBarnes34, Thank you for taking the time to leave us feedback. I am sorry to learn that the level of service received over the phone fell below expectations. I have alerted the hotel management regarding your comments, and I trust that the actions that will be taken will avoid similar issues from happening again. I have also sent you a private message regarding your experience. I hope you give our hotel another try! Best regards, Clayton G. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Cherrie C wrote a review Sept 2020
7 contributions2 helpful votes
We stayed here on our way through the states, didn't really like it, wasn't clean. It was more for the out of town people who work around there, not really for family. I wanted to go get something out of my car that evening but really didn't feel safe doing that. Wouldn't stay here with kids.
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Candlewood Suites Cheyenne, an IHG Hotel
Responded 12 Oct 2020
Hi there, 738cherriec! Thank you for taking the time to review our property. I know that you were not impressed with the environment and the cleanliness of our hotel. Our hotel is committed to providing our guests with the well-maintained facilities. I'm so sorry that we were not able to deliver this time. Reviews like yours are very valuable as they enable us to target areas we need to improve on. Rest assured that your feedback has been forwarded to the management team for reference. I truly hope that we will have a chance to make it up to you and provide you with a better experience upon your return. All the best, Peter J. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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1991KEB wrote a review Aug 2020
Navarre, Florida1446 contributions565 helpful votes
We had a very comfortable visit here. The staff was so pleasant and helpful. She gave us a great place to go to dinner. The room was very clean and the bed comfortable. There is free parking and wifi. Overall we would be happy to stay here again.
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Date of stay: August 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jonathan L wrote a review Sept 2019
Baltimore, Maryland31 contributions33 helpful votes
We were traveling from Denver's airport to the Black Hills of South Dakota and needed some place to stay on the way. The hotel was located near a major interstate, but was very quiet. The rooms were spacious, clean and included a kitchenette. There was no free breakfast. My only regret was we had to leave the next morning to continue on to the Black Hills. I would have loved to have stayed at least another night and explored more of Cheyenne.
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Date of stay: July 2019
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Johnsonsouth wrote a review Aug 2019
Lafayette, Louisiana53 contributions25 helpful votes
Stayed for five days . . . was overbilled even though I had proof of confirmed reservation. Still waiting resolution of complaint through IHG. Hotel and staff are delightful, acknowledged billing error, but weren't authorized to refund the excess charges. Still waiting for contact from the hotel - would not recommend staying here until they resolve the issues surrounding billing practices. Disappointing as we are long term IGH members and use them consistently in our travels.
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Date of stay: August 2019
Location
Sleep Quality
Room Tip: Simply cannot recommend this hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Bob W wrote a review Aug 2019
5 contributions6 helpful votes
Outstanding facility and staff. Facility was neat as can be and the staff was very friendly and courteous offering suggestions for dinner and breakfast nearby. IHG this experience brought me back to a brand long since forgotten. Free laundry really sealed the deal being able to wash/dry weeks laundry.
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Date of stay: April 2019
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Janine M wrote a review Jul 2019
2 contributions
Beautiful suites, clean and well maintained. I loved the fact that laundry is free. Gym is nice as well The staff was always friendly The beds are super comfy Loved it Hate to leave!!!! I was here on business and I wish I could stay longer
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Date of stay: July 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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PRICE RANGE
RM 651 - RM 792 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
candlewood suites cheyenne hotel cheyenne
LOCATION
United StatesWyomingCheyenne
NUMBER OF ROOMS
86
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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CANDLEWOOD SUITES CHEYENNE, AN IHG HOTEL: UPDATED 2023 Reviews, Price Comparison and 50 Photos (WY) - Tripadvisor

Frequently Asked Questions about Candlewood Suites Cheyenne, an IHG Hotel
Which popular attractions are close to Candlewood Suites Cheyenne, an IHG Hotel?
Nearby attractions include Wyoming State Museum (2.8 km), Cheyenne Frontier Days Old West Museum (3.8 km), and Cheyenne Depot Museum (2.6 km).
What are some of the property amenities at Candlewood Suites Cheyenne, an IHG Hotel?
Some of the more popular amenities offered include free wifi, a fitness centre, and free parking.
Which room amenities are available at Candlewood Suites Cheyenne, an IHG Hotel?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Candlewood Suites Cheyenne, an IHG Hotel?
Guests can enjoy barbeque facilities during their stay.
Is parking available at Candlewood Suites Cheyenne, an IHG Hotel?
Yes, free parking is available to guests.
What are some restaurants close to Candlewood Suites Cheyenne, an IHG Hotel?
Conveniently located restaurants include 2 Doors Down, Luxury Diner, and Wyoming's Rib & Chop House.
Are there opportunities to exercise at Candlewood Suites Cheyenne, an IHG Hotel?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Candlewood Suites Cheyenne, an IHG Hotel?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Candlewood Suites Cheyenne, an IHG Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Candlewood Suites Cheyenne, an IHG Hotel offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Candlewood Suites Cheyenne, an IHG Hotel?
Many travellers enjoy visiting Historic Governors' Mansion (2.9 km).