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Grand Naniloa Hotel Hilo - a DoubleTree by Hilton

Booking.comUS$134*
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07/05/2017 08/05/2017
1 room 2 adults 0 children
US$156*
US$134*
US$156*
US$134*
US$156*
US$134*
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Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
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263 Reviews from our TripAdvisor Community

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Showing 249: English reviews
Start your review of Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
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Reviewed yesterday NEWvia mobile

I'm currently a guest at the hotel trying to recover from jet lag. The hotel is lovely, the staff are fantastic and it is being let down by the noisiest air conditioning I've ever experienced in my 25 years of hotel stays. I did speak to reception and they sent maintenance, which I've read about in other reviews. The fellow...

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Helpful?
Thank Missfussytraveller
Bedford, NH
HOTEL’S FAVOURITE REVIEW
Reviewed 15 February 2017

My wife and I stayed on the Big Island of Hawaii in February 2017, being Hilton Honors members looked for a Hilton branded property and came across the Grand Naniloa. This hotel is under a huge renovation, but our guest rooms were clean, comfortable and had a great view of the Hilo Bay. The bed was very comfortable, along with...

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2Thank ChrisK162
About Hotel's Favourite Review
GrandNaniloaHotel, Guest Relations Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, responded to this review

Aloha Chris K, Thank you so much for such a great review, We at the Grand Naniloa are happy that you enjoyed your stay with us and hopefully we will get the chance to have you as our guest again sometime in the near future. Mahalo Nui Loa!

Mundelein, Illinois
Reviewed 2 days ago NEW

My husband and I stayed in an Ocean Front room which i would highly recommend. The rooms are newly renovated and very nice. Our room overlooked the pool and bay area and we could see turtles swimming around. The hotel is close to many restaurants and stores. We didn't have any issues with parking. The lot fills up later at...

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Helpful?
Thank PipT7
Rotorua
Reviewed 3 days ago NEWvia mobile

While the hotel is looking nice as a result of a refit they need to resolve a few issues. There is no proper a la carte Restaurant as they only offer a strange two choice only set menu each evening. Walking through the lobby on a Tuesday night (which wasn't much better Sunday or Monday) was like walking through a...

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2Thank zenmichael
Dominican Republic
Reviewed 3 days ago NEW

We stayed at the Grand Hilo hotel it's a really place to stay there are two Free buffet breakfast.and the unit was so clean staff is friendly.Room on the south side are quieter higher floor have less A/C unit noise

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Helpful?
Thank Jacky A
Reviewed 4 days ago NEW

Hotel has recieved some much needed reservations, and the rooms look nice. It's really the place to stay in Hilo. However, the two I've stayed there the ac is noisy an unbearable to fall asleep to. The hotel remided it with two free buffet breakfasts - a $30 value - after speaking up. Not sure that's a great trade off...

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Helpful?
Thank Steve R
GrandNaniloaHotel, Guest Relations Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, responded to this review

Aloha Steve R, Thank you for taking the time to share your experience about your recent stay at our hotel. We are so sorry we fell short of your expectations. We hope to use your experience to better improve our guest experiences. We hope that you will reconsider staying with us in the not too distant future. Mahalo nui loa,

San Diego
Reviewed 4 days ago NEW

We stayed at the Grand Naniloa during a special event (the Merrie Monarch Hula festival). The place was a zoo and in a state of pandemonium. So perhaps that contributed to my mediocre experience staying there. We rented an ocean front suite and got a great ocean/bay view. No complaints in terms of the view. But we payed about $300...

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Helpful?
Thank BJRSanDiego
GrandNaniloaHotel, Guest Relations Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, responded to this review

Aloha BJRSanDiego, We do apologize that your stay with us was not to Doubletree by Hilton standards. We try our best to accommodate each and every guest with top service but it does sound that we did not exceed these expectations. Please be advised that we have noted your advice and hope to use it to better improve our guest...

Honolulu, United States
Reviewed 4 days ago NEW

I was excited to see Doubletree take over and renovate a landmark Hilo hotel, and genuinely want to see it succeed for the sake of the community and to bring in visitors who would otherwise stay on the other side of the island rather than spending time exploring the beauty of the Hilo area. I was even more excited that...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Brian S
GrandNaniloaHotel, Guest Relations Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, responded to this review

Aloha Brian S, Thank you for taking the time to share your experience about your recent stay at our hotel. We are so sorry we fell short of your expectations. We hope to use your experience to better improve our guest experiences. We hope that you will reconsider staying with us in the not too distant future. Mahalo,

Reviewed 5 days ago NEW

The best hotel in Hilo, all is newly renovated with great service and location. We enjoyed swimming in the pool next to the ocean. Also great buffet breakfast with the basics you will need paying a fair price. Great price for the room too, no wonder why so many good comments in Trip Advisor. Thanks!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Marco B
Richmond, Virginia
Reviewed 1 week ago NEW

If you're looking for a good clean place to stay in Hilo, this will do the trick. The location is pretty nice on Banyan drive, and there is a great selection of restaurants with in EASY walking distance. The hotel is a pretty average DoubleTree with the usual amenities, but nothing out of the ordinary barring the location. The staff...

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Helpful?
Thank blw_at_longwood

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07/05/2017 08/05/2017
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Amenities

Highlights
  • Free Parking
  • Free Internet
  • Pool
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Golf Course
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Conference Facilities
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Experience the relaxed pace of Hawaii Island when you stay at the newly renovated Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, located near downtown Hilo's quaint shops and eclectic restaurants, and the Hilo Airport. A favorite destination of both kamaaina and visitors for generations, the newly renovated waterfront hotel welcomes you with modern and stylish accommodations, an outdoor pool, a 9-hole golf course, and 24-hour front desk. Experience warm island hospitality for a truly unforgettable stay in the charming town of Hilo on the Big Island. FREE amenities include: FREE Round of Golf daily, FREE Parking, and FREE WiFi. ... more   less 

Additional Information about Grand Naniloa Hotel Hilo - a DoubleTree by Hilton

Address: 93 Banyan Dr, Hilo, Island of Hawaii, HI 96720-4632 (Formerly Grand Naniloa Hotel)
Region: United States > Hawaii > Island of Hawaii > Hilo
Price Range: RM547 - RM1,007 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Naniloa Hotel Hilo - a DoubleTree by Hilton 3.5*
Number of rooms: 142
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Also Known As:
Naniloa Volcanoes Hotel Hilo
Hawaii Naniloa Hotel Hilo
Naniloa Volcanoes Hilo
Hi Naniloa Hotel Hilo
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Questions & Answers

Here's what travellers have asked, with answers from Grand Naniloa Hotel Hilo - a DoubleTree by Hilton staff and other travellers.
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Questions? Get answers from Grand Naniloa Hotel Hilo - a DoubleTree by Hilton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Room on the south side are quieter higher floor have less A/C unit noise”
538jackya, 25 Apr 2017 | Read review
“Upper floor facing bay”
steverL1411OJ, 24 Apr 2017 | Read review
“Ask for ocean or bay view with a lanai.”
funpig07, 18 Apr 2017 | Read review
“I suggest a corner room to get a larger view of the ocean”
EzraS_13, 12 Apr 2017 | Read review
“Above 4th floor for harbor view rooms”
Debits2000, 7 Apr 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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