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Grand Naniloa Hotel Hilo - a DoubleTree by Hilton

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Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
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30 Reviews from our TripAdvisor Community

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Showing 29: English reviews
Reviewed yesterday NEW

This was our first hotel, the room was very clean and we had an ocean view. They offered great smelling products, but most of all we had excellent service, they provided us with a warm cookie upon arrival, offered us umbrellas to borrow for the day as it was raining, provided great local advice as to what to do in...

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Helpful?
Thank Gabrielle B
Winnipeg, Canada
Reviewed 2 days ago NEWvia mobile

This Hotel is very nice now that it has been newly renovated. Lobby and rooms are great and have good views of Hilo harbour. Their are very few choices for chain hotels or resorts on the Hilo side of the island, so this hotel is a very good option. Normal Doubletree amenities with a decent pool. Beach close by and...

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Thank Jason P
Boynton Beach, Florida
Reviewed 3 days ago NEW

Best view on Hilo Harbor unless on lower floor facing the east then looking at industrial harbor, although highest floors may overlook that and have best view of sunrise from the ocean. Good service at front desk on arrival and checkout. Hotel restaurant is OK but I suggest exploring the town. Breakfast buffet is very extensive but costly. Comfortable Doubletree...

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1Thank Jeffrey Y
Waikoloa
Reviewed 3 days ago NEWvia mobile

Went and stayed there for the weekend. It was a nice stay. The location of the property is right by the ocean. We got the bay front room, the view is wonderful. This hotel is perfect for business travel. It has all the basic things you need for that. The restaurant serves breakfast, lunch and dinner - buffet style. Very...

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1Thank Di P
Long Beach, California
Reviewed 4 days ago NEW

This hotel was located in the best possible location In Hilo. This is the first time in all our visits to the islands that we opted not to have a rental car. We could not have chosen a better spot. We rarely wanted to leave our balcony in the hotel. Every room in Grand Naniloa faces spectacular views of the...

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1Thank Evelina62
GrandNaniloaHotel, General Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, responded to this review

Mahalo nui loa! This is what we work so hard to deliver....an excellent guest experience! Please come back and visit us soon! Thanks for the wonderful review!

Honokaa, Hawaii
Reviewed 5 days ago NEW

I love the renovation within the rooms. Absolutely beautiful especially with its view. Though there a few problems with the showers, front desk quickly helped with the situation and moved us to another room with free breakfast. So in the end I have nothing negative to say about my stay, front desk handled the situation quickly and I'm grateful for...

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1Thank shygridley
GrandNaniloaHotel, General Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, responded to this review

Thank you so much for the nice review and are happy our staff took good care of you! Hope to see you back soon!

Kailua-Kona, Hawaii
Reviewed 5 days ago NEW

This is an amazing property, with amazing rooms and views. The work out facility is top notch, the lobby is stunning and the customer service is outstanding. Definitely a place to stay if you are on the Hilo side of the Big Island!

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1Thank Hawaiiankitty
GrandNaniloaHotel, General Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, responded to this review

Thank you so much for the great review! We hope this will be only one of your many trips to Hilo and you will once again be our guest!

Toronto, Canada
Reviewed 5 days ago NEW

If you want to make 5 phone calls to not get the room you booked, be lied to by reservations, show up at the hotel and put in a single room when you have a family, have no blankets or towels for your child, a broken coffee maker,which is fine because you have no coffee, face the parking lot when...

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2Thank Natasha M
GrandNaniloaHotel, General Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, responded to this review

We work hard to extend excellent service and apologize for your inconveniences. We will look into your comments immediately to see where we will improve. Thank you for your feedback.

Kamuela
Reviewed 6 days ago NEW

Great renovated property. Beautiful location. The team is still brushing up on some Hilton programs but it was a great property and can't wait until it's renovation is totally completed, I will definitely be going back.

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1Thank TrishfromtheD
GrandNaniloaHotel, General Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, responded to this review

Thank you. We are happy you had a wonderful time and that you will be back! Aloha!

kailua kona, United States
Reviewed 1 week ago NEW

We have stayed many times, wathcing this hotel go through fantastic transformation from one in very bad shape to a beautiful hotel in a really nice location. Staff is super friendly. When it is sunny, the views are world class.

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1Thank William B
GrandNaniloaHotel, General Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, responded to this review

Mahalo for the great review! Yes, we love the fabulous view we have of the Bay!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Golf Course
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Conference Facilities
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Experience the relaxed pace of Hawaii Island when you stay at the newly renovated Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, located near downtown Hilo's quaint shops and eclectic restaurants, and the Hilo Airport. A favorite destination of both kamaaina and visitors for generations, the newly renovated waterfront hotel welcomes you with modern and stylish accommodations, an outdoor pool, a 9-hole golf course, and 24-hour front desk. Experience warm island hospitality for a truly unforgettable stay in the charming town of Hilo on the Big Island. ... more   less 

Additional Information about Grand Naniloa Hotel Hilo - a DoubleTree by Hilton

Address: 93 Banyan Dr, Hilo, Island of Hawaii, HI 96720 (Formerly Grand Naniloa Hotel)
Region: United States > Hawaii > Island of Hawaii > Hilo
Price Range: RM511 - RM1,093 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Naniloa Hotel Hilo - a DoubleTree by Hilton 3.5*
Number of rooms: 142
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Also Known As:
Naniloa Volcanoes Hotel Hilo
Hawaii Naniloa Hotel Hilo
Naniloa Volcanoes Hilo
Hi Naniloa Hotel Hilo
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Questions & Answers

Here's what travellers have asked, with answers from Grand Naniloa Hotel Hilo - a DoubleTree by Hilton staff and other travellers.
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Questions? Get answers from Grand Naniloa Hotel Hilo - a DoubleTree by Hilton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“want view NOT overlooking the working harbor which is on the east and highest possible”
 of 5 bubbles JeffreyY806, 6 Dec 2016 | Read review
“Ask for room 626 for good views.”
 of 5 bubbles TravellingCat2014, 17 Nov 2016 | Read review
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