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Grand Naniloa Hotel Hilo - a DoubleTree by Hilton

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Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
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255 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Naniloa Hotel Hilo - a DoubleTree by Hilton
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Showing 242: English reviews
St. George, Utah
Reviewed 23 November 2016

There were a lot of tools laying around, and the staff did not quite seem up to speed. The building and room were beautiful, and the location was great too. The decor was sexy-hula-girl themed, which was awkward when staying with kids.

Review collected in partnership with DoubleTree by Hilton
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3Thank OcazionalTraveler
GrandNaniloaHotel, Guest Relations Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, responded to this review

Thank you for taking the time to share your experience about your recent stay at our hotel. We are so sorry we fell short of your expectations. We hope to use your experience to better improve our guest experiences. We hope that you will reconsider staying with us in the not too distant future. Mahalo.

Reviewed 23 November 2016

The room was very nice, clean and up to date. The hotel is right on the water and has recently been renovated. Free parking and a warm cookie upon arrival. I have been to several other hotels in Hilo and this one blows them away. Hotel staff were very nice with plenty of aloha.

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1Thank Rhea W
GrandNaniloaHotel, Guest Relations Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found our Hotel and amenities to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

Honolulu, Hawaii
Reviewed 23 November 2016

They said renovation was finished on the wing we stayed in but the noise was so loud early in the mornings. Beautiful views of the bay from the lobby & pool. Hotel is not yet up to par with the Hilton Honors sevice. The workers there are trying their best to work with all the changes.

Review collected in partnership with DoubleTree by Hilton
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2Thank Lisa808024
GrandNaniloaHotel, Guest Relations Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, responded to this review

We are so sorry we fell short of your expectations. We hope to use your experience to better improve our guest experiences. We hope that you will reconsider staying with us in the not too distant future.

Reviewed 23 November 2016 via mobile

We found the hotel very clean and comfortable. Easy to find and parking was good. Even the free wifi was good (there is high-speed for an extra fee but we had no problem with the free version). Staff was helpful. However, the breakfast was not the greatest. Cold eggs and bad coffee. But when we did mention it, we were...

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1Thank Mel8918
GrandNaniloaHotel, Guest Relations Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, responded to this review

Mahalo for you awesome review, we looked forward to having you return some time in the near future.

Hilo, United States
Reviewed 21 November 2016

This hotel located on an amazing piece of property adjacent to Hilo Bay was in decline for many years until recently change of ownership. It is now a beautiful functional hotel in a very special location. The view of the bay through open balcony window is very special.

Review collected in partnership with DoubleTree by Hilton
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1Thank marvina90
GrandNaniloaHotel, Guest Relations Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found our hotel and ammenties to your liking. We look forward to welcoming you back to our hotel in the not too distant future!

Naalehu Hawaii
Reviewed 21 November 2016

Gorgeous views of Hilo bay can't be beat! Nicely done remodel of a piece of Hilo history. Still a work in progress and look forward to fine dining and lobby bar. Kapoho Kine gift shop a nice addition.

Review collected in partnership with DoubleTree by Hilton
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2Thank Indi48
GrandNaniloaHotel, Guest Relations Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, responded to this review

Mahalo for your wonderful review, we look forward to your return!

Mahwah, New Jersey
Reviewed 20 November 2016

Doubletree took over 6 days before I checked in on the 16th. You can tell they have done upgrades but still need to finish. Minor thing, no iron in room, which is commonplace nowadays. Major thing is there is a window that looks from the bedroom to the bathroom. Needs to be gotten rid of. Whomever thought that was a...

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3Thank PeterHa1
GrandNaniloaHotel, Guest Relations Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, responded to this review

We are so sorry we fell short of your expectations. We hope to use your experience to better improve our guest experiences. We hope that you will reconsider staying with us in the not too distant future. Mahalo.

Singapore, Singapore
Reviewed 18 November 2016

This hotel was recently renovated, and bought over by Hilton so it lives up to all the potential pointed out by previous reviewers. The ocean view room was to die for, and you fall asleep to the sound of waves. Just note breakfast is not included but car rental is, which came in very useful for us even though we...

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3Thank TravellingCat2014
GrandNaniloaHotel, Guest Relations Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, responded to this review

Thank you for taking a moment to share your experience. I am happy to hear you found our ocean view rooms to your liking. We look forward to welcoming you back to our hotel in the not too distant future! Mahalo!

Peachtree City, Georgia
Reviewed 15 November 2016

This Hotel has it all. It's placed right on a bay which has opportunity for kayaking, swimming, snorkeling, plus 45 min drive to lava flow. Staff is very helpful and kind. Rooms over look the bay and are clean and comfortable. It's only minutes from the airport and with a golf course across the street.

Review collected in partnership with DoubleTree by Hilton
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3Thank Ron L
GrandNaniloaHotel, Guest Relations Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, responded to this review

Mahalo for you wonderful review, we hope to see you again soon!

Philadelphia, Pennsylvania
Reviewed 15 November 2016

They've been recently bought by Hilton; in fact, we checked in on the same day as the sale, lol. Thus check in was a bit delayed due to renewed systems, etc., but once we asked about the delay, we were immediately checked in to a lovely ocean view room. The beds were uber comfortable - we slept like babies for...

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2Thank Vanessa M
GrandNaniloaHotel, Guest Relations Manager at Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, responded to this review

Mahalo for your delightful review, we hope you come to visit us again!

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Amenities

Highlights
  • Free Parking
  • Free Internet
  • Pool
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Golf Course
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Conference Facilities
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Experience the relaxed pace of Hawaii Island when you stay at the newly renovated Grand Naniloa Hotel Hilo - a DoubleTree by Hilton, located near downtown Hilo's quaint shops and eclectic restaurants, and the Hilo Airport. A favorite destination of both kamaaina and visitors for generations, the newly renovated waterfront hotel welcomes you with modern and stylish accommodations, an outdoor pool, a 9-hole golf course, and 24-hour front desk. Experience warm island hospitality for a truly unforgettable stay in the charming town of Hilo on the Big Island. FREE amenities include: FREE Round of Golf daily, FREE Parking, and FREE WiFi. ... more   less 

Additional Information about Grand Naniloa Hotel Hilo - a DoubleTree by Hilton

Address: 93 Banyan Dr, Hilo, Island of Hawaii, HI 96720-4632 (Formerly Grand Naniloa Hotel)
Region: United States > Hawaii > Island of Hawaii > Hilo
Price Range: RM550 - RM1,008 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Naniloa Hotel Hilo - a DoubleTree by Hilton 3.5*
Number of rooms: 142
Reservation Options:
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Also Known As:
Naniloa Volcanoes Hotel Hilo
Hawaii Naniloa Hotel Hilo
Naniloa Volcanoes Hilo
Hi Naniloa Hotel Hilo
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Questions & Answers

Here's what travellers have asked, with answers from Grand Naniloa Hotel Hilo - a DoubleTree by Hilton staff and other travellers.
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Questions? Get answers from Grand Naniloa Hotel Hilo - a DoubleTree by Hilton staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for ocean or bay view with a lanai.”
funpig07, 18 Apr 2017 | Read review
“I suggest a corner room to get a larger view of the ocean”
EzraS_13, 12 Apr 2017 | Read review
“Above 4th floor for harbor view rooms”
Debits2000, 7 Apr 2017 | Read review
“Windows don't open in Bay View rooms.”
Garrett408, 6 Apr 2017 | Read review
“Ocean View with Lanai”
I913RVmichaelg, 28 Mar 2017 | Read review
5 of 5