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The lobby staff is excellent. We got a warm, friendly welcome from the clerk at check-in, which is really nice after a long day of traveling. The concierge was very helpful with restaurant suggestions for casual, special occasion, and hours that restaurants are open. Only...More
We had a waterfront view in the hotel. I would recommend paying for it. Liked the fact that the hotel had a parking garage so that you can load and unload not in the rain. King room was very large. Balcony was also large. Loved...More
In my short trip to the Big Island of Hawaii, the differences between the East Side of the Island (Hilo, the location of the Hilo Hawaiian), and the West Side (Kona) from a vacation experience standpoint is dramatic. My wife, daughter (Age 14) and I...More
One of the worst Hotels I have ever been.
Everywhere is a sence/impression of dampness and dirtiness. I had everytime the Feeling of disgust and used ALWAYS shoes or Slippers.
Everything Looks old and worn. A refurbischment is necessary.
Why are fridge and coffee maker...More
Response from Concerned_HI_Manager, General Manager at Castle Hilo Hawaiian HotelResponded 4 April 2018
Dear Valued Guests:
I do apologize if your accommodations were less than you expected. I will do an inspection with my housekeeping and maintenance staff and make proper corrections. Again my apologies and I hope otherwise you had a pleasant experience on the Big Island...More
I stayed at the Hilo Hawaiian for 2 nights. I was on the 8th floor with an ocean view and it was amazing! I was lucky as it wasn't raining in Hilo so you could see the entire bay. I walked over to Suisan fish...More