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Castle Hilo Hawaiian Hotel

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Traveller (979)
Room & Suite (372)
Pool & Beach (45)
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Overview
  • Excellent18%
  • Very good42%
  • Average31%
  • Poor7%
  • Terrible2%
Travellers talk about
“coconut island”(258 reviews)
“ocean view”(124 reviews)
“seafood buffet”(25 reviews)
AMENITIES
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
3 Star Hotel
All hotel details
Additional information
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,980)
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Traveller rating
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328
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521
130
54
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All reviewscoconut islandocean viewseafood buffetqueen's courtbanyan treesmauna keathe big islandbanyan driveliliuokalani gardensjapanese gardenbit datednational parkbeautiful parkclose to the airporthotel restaurantken's house of pancakesan older hotel
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21 - 25 of 1,713 reviews
Reviewed 14 April 2018 via mobile

The lobby staff is excellent. We got a warm, friendly welcome from the clerk at check-in, which is really nice after a long day of traveling. The concierge was very helpful with restaurant suggestions for casual, special occasion, and hours that restaurants are open. Only...More

Thank Crbmtb
Reviewed 4 April 2018

We had a waterfront view in the hotel. I would recommend paying for it. Liked the fact that the hotel had a parking garage so that you can load and unload not in the rain. King room was very large. Balcony was also large. Loved...More

1  Thank Mark C
Reviewed 2 April 2018

In my short trip to the Big Island of Hawaii, the differences between the East Side of the Island (Hilo, the location of the Hilo Hawaiian), and the West Side (Kona) from a vacation experience standpoint is dramatic. My wife, daughter (Age 14) and I...More

2  Thank Nathan M
Reviewed 2 April 2018

One of the worst Hotels I have ever been. Everywhere is a sence/impression of dampness and dirtiness. I had everytime the Feeling of disgust and used ALWAYS shoes or Slippers. Everything Looks old and worn. A refurbischment is necessary. Why are fridge and coffee maker...More

Thank ViperMX5
Response from Concerned_HI_Manager, General Manager at Castle Hilo Hawaiian HotelResponded 4 April 2018

Dear Valued Guests: I do apologize if your accommodations were less than you expected. I will do an inspection with my housekeeping and maintenance staff and make proper corrections. Again my apologies and I hope otherwise you had a pleasant experience on the Big Island...More

Reviewed 2 April 2018

I stayed at the Hilo Hawaiian for 2 nights. I was on the 8th floor with an ocean view and it was amazing! I was lucky as it wasn't raining in Hilo so you could see the entire bay. I walked over to Suisan fish...More

1  Thank djvision
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About
Amenities
Top amenities
Pool
Free Parking
Restaurant
Bar/Lounge
Beachfront
Hotel Amenities
Free Parking
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
US$146 - US$283 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$146 - US$283 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (979)
Room & Suite (372)
Pool & Beach (45)
Dining (32)
Family and Play Areas (16)
Business Centre & Event Rooms (2)
Questions & Answers
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12trip1287
7 April 2018|
AnswerShow all 5 answers
Response from Suzy7837 | Reviewed this property |
A very short cab ride, 5 minutes, to the hotel from airport!
1
Vote
occams-razor
15 January 2018|
AnswerShow all 3 answers
Response from Live to vaca B | Reviewed this property |
No. There is green lawn and lava rock. There is a small sand entry to the ocean in the park that is next to this hotel but not large waves. This is more on a bay.
0
Votes
Ben_et_Cha
5 December 2017|
AnswerShow all 5 answers
Response from 406karoly | Reviewed this property |
I propose you ask the hotel to install one in your room.
0
Votes
Room Tips
"Ocean front room with lanai for best view"
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"Our room from the balcony was a tree, so ask for the ocean side"
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"Water view rooms have large balconies and great views - highly recommend."
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"Hotel is only 8 floors and we were on the 8th floor. If you have the ocean side of the hotel it is a..."
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