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The customer service was excellent which i was relieved to find out as i have heard that the Native's can be kind of off putting. Beautiful view. The rooms were nice and the ocean views were even better. Kept the door open to the balcony...More
I know the reviews of this hotel are mixed, but it seemed like the best of a lot of mediocre choices in Hilo. Fortunately, our experience was all positive. The setting is truly spectacular - fantastic views of the bay, city and the volcano in...More
Really old, musty-smelling place. Service was bad; hairs on supposedly-made bed, old must smell in hallways. Failed to bring up extra sheets and blanket. Would never stay there again. Its really too bad because the location is not bad; even saw a beautiful rainbow on...More
3 Thank Eduardo2626
Response from CRHHNL, General Manager at Castle Hilo Hawaiian HotelResponded 18 August 2013
Dear Valued Guests:
Aloha! Thank you for your review regarding your unfortunate stay at the Hilo Hawaiian Hotel. I really do appreciate you taking the time to share your experiences with us. Please accept my apologies for failing to meet your expectations. I will address...More
Real Hawaiian hotel with a great view of Hilo bay, friendly staff, newly remodeled rooms.
Full service establishment, we asked for extra coffee packet and we were promptly serviced.
Would stay there again for sure.
Located on a quiet bay and next to beautiful gardens we found it to be a peaceful hotel. The rooms we stayed in were dated, but the hotel had just started remodeling on other floors. To be honest we did not spend much time in...More
US$82 - US$224 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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