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Castle Hilo Hawaiian Hotel

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1 room 2 adults 0 children
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Castle Hilo Hawaiian Hotel
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1,699 Reviews from our TripAdvisor Community

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Showing 1,480: English reviews
Gold Coast
Reviewed 10 April 2013

This Banyan Strip is certainly showing its age, and it is easy to see why it was 'the place to stay' some 50-60 yrs ago. But in saying that, this hotel has been marvelously kept. it is very clean and tidy. fantastic service from all the staff we encountered. Great views from the rooms, and was a little bit exciting...

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1Thank scott g
Sellersburg, IN
Reviewed 9 April 2013

We traveled around to the Hilo side for the night & I know when we booked 2 oceanfront rooms months ago this was really the best place to stay in. We stayed March 23rd and lets just say this place is old and outdated. We could not find a place to park, they do not have enough parking spots for...

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Thank pharris927
CRHHNL, General Manager at Castle Hilo Hawaiian Hotel, responded to this review

Dear Valued Guest: Aloha! Thank you for taking the time in sharing your experiences. Please accept my apologies for any deficiency you experienced and the unfavorable perception of our facilities. We provide free parking to all of our guests whether for our sleeping rooms, restaurant, lounge, or banquets. We also try our best to accommodate all requests submitted. I am...

New York City, New York
Reviewed 9 April 2013

There are not that many choices when looking for options in Hilo but I'm glad I found the Castle. It had great charm in the middle of hotel row and had quick access to a harbor park. There were great views and photo opportunities. Don't forget to take a walk over. If you are staying on the Hilo side this...

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1Thank Justin W
Hennessey, Oklahoma, United States
Reviewed 8 April 2013

Visited with my son who was registering for classes at UoH. Compared to other places we saw on the island it was much nicer and had excellent views. We did not eat at the hotel so I can not speak for the restaurant. Our room was outdated but clean and comfortable. We rarely saw or heard other guests and staff...

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Thank Vanessa D
Sherwood Park
Reviewed 5 April 2013

There are not a lot of hotels in Hilo. The Castle Hilo Hawaiian Hotel is a short drive from the airport and is fronted by a road lined with named banyan trees. The banyan tree right in front of the hotel was planted by Babe Ruth The back of the hotel faces the bay. We took a cab from the...

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2Thank Edithsgirl56
Waterloo, Canada
Reviewed 2 April 2013

Had a room facing the bay. The view was nice, and we saw sea turtles just off the hotel's lawn one day. As other have said, the furniture and decor is starting to look worn and dated. The staff were nice. Beers in the bar were a bit expensive. I didnt have noise problems like others. My biggest complaint is...

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Thank Mike-OWaterloo
Melbourne
Reviewed 1 April 2013

As written by many others, there aren't a lot of options in Hilo. On our second visit to the town we decided to drive around and ask for prices to find a place for one night. Most of the hotels are in the same area together and this one was the best one of the bunch and we got an...

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Thank Dave Z
Munich, Germany
Reviewed 31 March 2013

All the comments and reviews about this hotel are accurate. It is a hotel that has shown its age, the hotel does not spend a lot of money to keep it looking top notch. However, it does look a lot better then all the other nearby locations. The rooms are fine and clean and people here are friendly. The room...

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Thank KBtrvls
Pinconning, Michigan
Reviewed 30 March 2013

After reading some of the reviews for Hilo Hawaiian Hotel, I was somewhat hesitant to stay here. There aren't many other options in Hilo, though. I booked two nights, and in the end, I would say I was pleasantly surprised. Yes, the hotel does look a little bit older, especially in the hallways. The room itself really didn't look that...

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Thank gittinsj
Kahului, Hawaii
Reviewed 29 March 2013

Stayed at this hotel, which was blocked, for a conference I attended. The room was pretty large and the view of the garden in front was really nice. Didn't get to experience the restaurant or the coffee cafe/bar in the lobby, but it looked promising. The view from the hotel of HIlo Bay and the bridge was really amazing! The...

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1Thank Mauigrl7

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Amenities

Highlights
  • Pool
  • Free Parking
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Hilo Hawaiian Hotel, Hilo's best full-service hotel, offers outstanding views of the ocean or quaint Hilo Town framed by the backdrop of Mauna Kea. Located on Hilo Bay, and approximately two miles from Hilo Airport, Hilo Hawaiian Hotel is the perfect headquarters for exploring the Hawaii Volcanoes National Park. Enjoy incredible views of Mauna Kea, Hilo Town, and beautiful and historic Coconut Island. ... more   less 

Additional Information about Castle Hilo Hawaiian Hotel

Address: 71 Banyan Drive, Hilo, Island of Hawaii, HI 96720-4693
Region: United States > Hawaii > Island of Hawaii > Hilo
Price Range: RM618 - RM839 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Castle Hilo Hawaiian Hotel 3.5*
Number of rooms: 286
Reservation Options:
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Also Known As:
Hilo Hawaiian Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Castle Hilo Hawaiian Hotel staff and other travellers.
25 questions
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Beaver Creek, Canada
4 months ago
washington state
Phoenix, Arizona
over a year ago

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Questions? Get answers from Castle Hilo Hawaiian Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room with a bay view for the best view is you are wanting to see the best views”
 of 5 bubbles johngA8896FZ, 16 Mar 2017 | Read review
“great views from 8th floor”
 of 5 bubbles LuckyGirl03, 15 Mar 2017 | Read review
“Higher floors toward the ends are quieter.”
 of 5 bubbles , 2 Mar 2017 | Read review
“If you can upgrade to the water view, it's worth it”
 of 5 bubbles 788debras, 26 Feb 2017 | Read review
“Be sure to get a waterfront room.”
 of 5 bubbles 154jillianr, 25 Feb 2017 | Read review
5 of 5