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We booked stay for 3 nights but Hilton’s site had a glitch and only booked us for 2 so we had to make 2 separate bookings. When asked to merge stays, manager David was not helpful or accommodating. We traveled with our little kids and...More
Response from HiltonGrandVacations, Manager at Kohala Suites by Hilton Grand VacationsResponded 1 week ago
Aloha, please review the email I sent to you directly in response to your feedback through another third party survey you completed. I would like to address your concerns regarding the two confirmed reservations you had for our resort and why we were not able...More
We just returned this morning from a two week vacation at the Kohala Suites. For the record, we are HGVC owners since 2000 and I'm a 16 consecutive year Hilton Honors Diamond member--their highest status, so we do quite a bit of traveling. We last...More
7 Thank Martin C
Response from HiltonGrandVacations, Manager at Kohala Suites by Hilton Grand VacationsResponded 26 January 2018
Mahalo Nui Loa for sharing such wonderful comments about your stay with us. I am very humbled by your positive endorsement of our current renovation project which will be completed this April/May. Your vacation experience is what we strive for in hospitality, please let me...More
We stayed at Kohala Suites for a week. You get to use the facilities at the Hilton Hotel, and we enjoyed the tram and boat., as well as going to a Luah. The Hotel is emended. The suites are spacious and although our unit is...More
We enjoyed our stay at Kohala Suites. The rooms are roomy and well laid out and comfortable. We had a 2nd floor unit, nice view across the golf course and up to the mountains. The nearby shopping at Queens Market and Kings Market are great....More
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Wonderful trip.. we stayed in the 3 bedroom penthouse..lovely rooms, exceptional service. Well taken care of.. lots of things to do..we bought groceries to save on costs which worked out great do to the full kitchen..good times!