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Aston at The Whaler on Kaanapali Beach

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Aston at The Whaler on Kaanapali Beach
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There are newer reviews for Aston at The Whaler on Kaanapali Beach
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Showing 1,048: English reviews
Seattle, Washington
Reviewed 22 January 2014

Stayed at Aston Whaler on Kaanapali Beach in April 2013. Staff were exceptionally nice to us from the moment we drove on to facility grounds to the time we left. Our daughter and her husband stayed nearby and were so impressed with the entire Aston Whaler experience, they spent most of their vacation visiting us. Cleaning staff paid close "attention...

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1Thank EdS4080
Brisbane, Australia
Reviewed 11 January 2014

We had a studio ocean view room on the sixth floor and were pleasantly surprised by the extent of our view and the facilities in our room. Being next door to the whalers village was also very convenient would definitely stay there again

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4Thank kiwitraveller255068
Edmonton, Canada
Reviewed 9 January 2014

This review will be like a blog, the rating as of today is Excellent based on our upgraded Studio (the size, clean, granite, SS appliances, large balcony, etc) with a great ocean view, the grounds are well groomed, the pool looks fantastic (haven't tried it) lots of chairs and loungers, we are on day 2 of our vacation. BBQ our...

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4Thank EdmontonRealtor
Henderson, Nevada
Reviewed 4 January 2014

I guess I expect better service. Here is my story. We checked in on a Sat., after completing a 7 day cruise around the Islands. Sunday morning we wanted to do the laundry so we went to the coin operated machine on our floor. The cost of $1.50 to wash and $1.50 to dry was OK, So we put our...

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5Thank Clifford L
Hal N, General Manager at Aston at The Whaler on Kaanapali Beach, responded to this review

Aloha, In basic terms, we failed to provide service to you. You are absolutely right – small details matter. On behalf of my team, I apologize. We are better than this and it saddens me to know we did not handle your concern well. I expect to improve and perhaps one day we might get a chance to show you...

College Park, Maryland
Reviewed 2 January 2014

Booked online directly with hotel and Stayed here with my brother August 2013 - I expected more I guess! Booked a 1bdrm/2 bath but they gave us 1 bdrm/1 bath with a big roach on kitchen counter (saw it on 5th day). Was the roach from next door? However, it is a quiet room with partial ocean view! WiFi only...

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5Thank Kenkoy
Hal N, General Manager at Aston at The Whaler on Kaanapali Beach, responded to this review

Aloha, I believe your concerns are absolutely valid and your first trip to Maui should have been better. Pest control is a priority for us and every good hotel in Hawaii has a program like ours to reduce the chance of seeing pests. I hope you find your ideal accommodations in the future and I apologize for any inconvenience you...

Agoura Hills, California
Reviewed 29 December 2013

We arrived in HI and when we reached our hotel, the bellboy was extremely friendly and had a huge smile on his face. We went down to the beach, later, and it was sandy, but with no shells or snorkeling. Overall, this is a great resort with some activities, but it is better to go elsewhere to have fun.

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2Thank Danielle S
Hal N, General Manager at Aston at The Whaler on Kaanapali Beach, responded to this review

Aloha Nui, Thanks for the equally friendly review. We have an amazing team of professionals working here. They all know I personally ask each of them to provide the best friendly and helpful service possible. A hui hou – until we meet again! Mahalo Hal Hal Nordblom General Manager Aston at The Whaler on Kaanapali Beach Aston Hotels and Resorts

Houston, Texas
Reviewed 28 December 2013

My wife and I stayed here recently when we visited Hawaii. It was an excellent hotel. Excellent customer service. Nice views over looking Kaanapali beach. Near whaler village. Well kept room with kitchen. Only minor complaint was that we were charged for parking at checkout without being informed at check in and also charged for internet and printing in the...

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2Thank Expl0rer12345
Hal N, General Manager at Aston at The Whaler on Kaanapali Beach, responded to this review

Aloha, I appreciate your kind words and recognition of our efforts. I have asked the front desk team to focus on providing all information about guest charges so our guests know what to expect. I agree with the impression about the cost for internet. We do provide complimentary boarding pass printing. Come back soon. Mahalo Hal Hal Nordblom General Manager...

Dallas
Reviewed 27 December 2013

I really shouldn't say anything nice about the Whaler because it's getting harder and harder to reserve rooms there, even nine months in advance. Don't go there! It has everything you need, so where's the challenge! Seriously though, against my better judgement, I love that place and wouldn't stay anywhere else. I love the fact that it's a condo which...

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2Thank Samta69
Hal N, General Manager at Aston at The Whaler on Kaanapali Beach, responded to this review

Aloha Nui, Your review is fun to read. Running a successful program has many challenges including higher guest expectations; however, we love sharing your passion for the property. We love it here too. In the spirit of friendly communication, there is really only one place to stay and it is at the Whaler. Mahalo Hal Hal Nordblom General Manager Aston...

Saint Paul, Minnesota
Reviewed 20 December 2013

I really don't think the location can be improved upon by even 1 inch. I've been to Maui roughly 20 times in my life for work and pleasure. I have stayed at the Whaler on 6 of those occasions. This is the only property I have stayed at more than once. Sometimes I really enjoy the luxury, and the really...

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6Thank mspreh
Australia
Reviewed 18 December 2013

Stayed at the Whaler for a few nights on Maui and it was lovely. It is a great spot to relax and the little shopping complex was very handy. The rooms are spacious and very clean and the kitchen facilities were very good. A minor hiccup as we booked for 3 but our fisrt room only had one bed. After...

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1Thank aussieale

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Spa
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Spa
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
Official Description (provided by the hotel)
This exclusive luxury condominium boasts an idyllic location on Maui's famous Kaanapali Beach across from two championship golf courses and minutes from Lahaina. Each spacious unit features a full kitchen and a spectacular view. A beachfront pathway and private access allows guests easy entry to adjacent Whalers Village's 65 shops and restaurants. ... more   less 

Additional Information about Aston at The Whaler on Kaanapali Beach

Address: 2481 Kaanapali Pkwy, Lahaina, Maui, HI 96761-1910
Region: United States > Hawaii > Maui > Lahaina
Price Range: RM1,338 - RM2,091 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Aston at The Whaler on Kaanapali Beach 3.5*
Number of rooms: 360
Reservation Options:
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Also Known As:
The Whaler On Kaanapali Beach Hotel Lahaina
Whaler On Kaanapali Beach Lahaina
Whaler Kaanapali Beach
Kaanapali Beach
The Whaler Maui
Aston At The Whaler On Kaanapali Beach Maui/Lahaina, HI
Hotel Style:
#5 Romantic Hotel in Lahaina
#5 Spa Hotel in Lahaina
#7 On the Beach Hotel in Lahaina
#7 Family Hotel in Lahaina
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Questions & Answers

Here's what travellers have asked, with answers from Aston at The Whaler on Kaanapali Beach staff and other travellers.
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Questions? Get answers from Aston at The Whaler on Kaanapali Beach staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We really enjoyed our view from Tower 1 on the courtyard side.”
 of 5 bubbles delbanna, 23 Mar 2017 | Read review
“Tower 1 even numbered rooms facing Black Rock floors 9 and above”
 of 5 bubbles Sumbiz00, 22 Mar 2017 | Read review
“We were very happy in Tower 2.”
 of 5 bubbles theresaf983, 12 Mar 2017 | Read review
“Ask for corner suites on the ocean side or level 6 plus.”
 of 5 bubbles ALEXEIM693, 23 Feb 2017 | Read review
“The odd numbered rooms have ocean views and courtyard views.”
 of 5 bubbles vanessaw9, 22 Feb 2017 | Read review
5 of 5