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About
#25 of 30 hotels in Lahaina
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Travellers' Choice
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Commanding Kaanapali Beach, The Westin Maui Resort & Spa, Ka'anapali has completed a spectacular transformation of its 12-acre tropical paradise, including the reveal of Kaanapali’s newest luxury experience Hokupaa at The Westin Maui. The resort is just steps away from snorkel and sunset cruises, neighboring Whalers Village and championship golf in Maui, Hawaii. Elevate your stay to a room or suite in the newly-redesigned and completely transformed luxury tower. Guests of Hokupaa will be treated with exclusive access to The Lanai at Hokupaa which includes panoramic views, daily breakfast, a private bar, infinity edge cocktail pools and cultural experiences. Surrounded by lush gardens with cascading waterfalls, the 770-room beachfront resort abounds with ways to rejuvenate. Guests can indulge in six outdoor pools that include an interactive new family pool, dedicated adults-only pool, spa rejuvenation, unique island themed dining experiences and cultural activities. Complimentary shuttle services are also offered for a short trip to historic Lahaina town for more shopping, dining, nightlife and sightseeing.
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Property amenities
Valet parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Snorkelling
Children Activities (Kid / Family Friendly)
Paid private parking on-site
Wifi
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Yoga classes
Yoga room
Fitness classes
Personal trainer
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Outdoor dining area
Snack bar
Wine / champagne
Poolside bar
Water sport equipment rentals
Evening entertainment
Waterslide
Kids club
Kids pool
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Private balcony
Room service
Safe
Telephone
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand films
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Green
Languages Spoken
English
Location
85Good for walkers
Grade: 85 out of 100
21Restaurantswithin 0.5 km
17Attractionswithin 0.5 km
2365 Kaanapali Parkway, Lahaina, Maui, HI 96761-1900
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"During our recent stay at the Westin Maui Resort and Spa in Maui, Hawaii, from May 25th to May 30th, 2025, we unfortunately encountered numerous problems that made our experience quite disappointing. We initially booked a room based on the photos we saw on the Marriott Bonvoy website, but they turned out to be misleading and confusing. To clarify the situation, we called the hotel directly on three separate occasions, speaking with different staff members each time, to confirm that all the rooms had been upgraded. We were reassured that they were, but upon arrival, we were given a non-remodeled room that was old, dirty, smelly, and surprisingly small. The size of the room posed a challenge for us, as even our child's crib barely fit without obstructing our movement. Frustratingly, we were left with no choice but to pay a significant additional amount on top of the already substantial cost of our stay (300k) to upgrade our room. We were moved to the new tower, hoping for a better experience, but unfortunately, the issues persisted. The water in the shower fluctuated between hot and cold, making it difficult to enjoy a comfortable bathing experience. Moreover, we were dismayed to discover the presence of bugs in our room, which was absolutely repulsive. Considering the inconvenience and the subpar conditions we encountered, it is disheartening to think that our expectations were not met. The lack of clarity regarding the room upgrades and the subsequent issues we faced significantly marred our stay at the Westin Maui Resort and Spa. The pool experience at the Westin Maui Resort and Spa was also a source of disappointment during our stay. The pool area was crowded, and it was evident that the hotel did not adequately prepare for the number of guests. There were a limited number of umbrellas available, leaving many guests without proper shade and protection from the sun. Additionally, the 60-minute rule for reserving chairs on the deck was not enforced, resulting in an unfair distribution of seating options. Not only were there insufficient amenities, but the pool itself was also cold and dirty, further detracting from our enjoyment. As parents with a toddler, it was particularly challenging to relax by the pool while constantly worrying about sunburn and the lack of suitable seating options. Adding to the disappointment, there was a noticeable shortage of servers in the pool area. The few servers present seemed overwhelmed, struggling to attend to all the guests. This was particularly evident during the busy Memorial Day weekend. It is surprising that the management did not anticipate the higher demand and plan accordingly to ensure adequate coverage and service. To make matters worse, it was a struggle to find a server willing to assist us. We had to approach multiple non-serving staff members to request help in locating a server. When we finally managed to find one, the server displayed an unhelpful and indifferent attitude, as if doing us a favor. This experience was even more disheartening, considering we had a small child with us, and it would have been beneficial to receive prompt and attentive service. Overall, our pool experience at the Westin Maui Resort and Spa fell far below expectations. The lack of proper amenities, overcrowding, disregard for the 60-minute rule, cold and dirty pool, and insufficient poolside service all contributed to a disappointing stay. We sincerely hope that the management addresses these issues to ensure a more enjoyable experience for future guests, especially those with young children. Although we must acknowledge that some of the staff members were friendly and tried to address our concerns, the overall experience fell far below our expectations, as did the remedies offered by staff. We feel that the hotel should have been more transparent about the room conditions and should have provided us with a suitable room from the start. The problems with the shower and the presence of bugs further exacerbated our dissatisfaction. Given our experience, we cannot in good conscience recommend the Westin Maui Resort and Spa to others. We hope that the management takes these issues seriously and takes steps to improve the quality and consistency of their accommodations to ensure a more pleasant stay for future guests.…
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Date of stay: May 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Maui Resort & Spa Ka'anapali
Responded yesterday
Aloha baala101, As our guest you deserve the best that we have to offer so we were disappointed to read that we hadn’t completed the necessary steps to ensure you were able to enjoy your stay to the fullest. We strive to provide an enriching and meaningful stay for each of our guests, and again we are truly disappointed we fell short of our own standards. We will share your feedback with all of our associates to ensure our travelers are receiving the experience they expect and deserve. We are grateful for your feedback, and we hope you will give us another opportunity to show you our level of commitment to delivering exceptional hospitality. Take care and safe travels. With Warmest Aloha, Michelle De Guzman Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I exchanged my premium Marriott Las Vegas timeshare into Interval. I requested a Hawaiian island exchange with an ocean view. Within one week I was assigned to the Westin Maui resort and spa in Ka’anapali with a requested ocean view. When we arrived, our room was not ready, but that was just a minor inconvenience. However, when we got up to our room, it had absolutely no ocean view. All of my confirmations with the hotel had noted my preference for an ocean view. I called the desk and expressed my displeasure, and I was told that the deeded property I was assigned said it had an ocean view. I asked the clerk if she wanted to come up and see that there was no ocean view. No response. After more discussion, the clerk asked if I wanted to speak directly with a manager - I said yes; no manager ever contacted me. I am an owner of a hotel property in Santa Barbara which has lagoon views and mountain views. The staff never misrepresent what the customer is going to be viewing. I also have a deeded Maui timeshare with an ocean view, and I hope that no one is told , if I exchange the property, that they have an ocean view, when it has been totally occluded by vegetation.…
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Date of stay: June 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Good beach walking. Just do not expect an ocean view.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Maui Resort & Spa Ka'anapali
Responded yesterday
Aloha Dawn L, It would pain us to hear that any of our guests may have encountered such conditions and service. You deserve nothing less than our absolute best. We hope you will accept our sincerest apologies for not only providing you with inadequate accommodations but also failing to fully rectify the situation right away. We assure you your words have not fallen on deaf ears and we are truly grateful for your thoughts and patience as we work to improve upon the level of quality and hospitality we deliver. Mahalo for your time; you have our assurance that we will address your comments appropriately. With Warmest Aloha, Michelle De Guzman Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great place to stay. So many staff members to name that were helpful, kind, & went out of their way. Two concierge, Jackie & Karen, emailed me often to prepare us for our trip. The housekeeping staff were excellent in keeping our rooms clean. The only negative was Westin needs to upgrade their rooms. Carpet is old, dirty, & worn. Furniture is outdated. Vanity mirror shows age areas. For amount you pay, you expect better looking rooms.
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Date of stay: June 2023Trip type: Travelled as a couple
Room Tip: Come after Memorial Day. Not as busy.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Maui Resort & Spa Ka'anapali
Responded 2 days ago
Aloha j b, Mahalo for your recent stay at The Westin Maui Resort & Spa, Ka'anapali, and your review. We seek to provide authentic, thoughtful service, and it is always pleasing to learn that it is making a difference. We will share your generous comments with Jackie and Karen. We hope to have the opportunity to welcome you back very soon. With Warmest Aloha, Michelle De Guzman Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great photos and scenery at the hotel!! Thank you for making a once in a lifetime experience memorable! Thank you for taking the time to take amazing photos of our family we will never forget this experience!
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Date of stay: May 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Maui Resort & Spa Ka'anapali
Responded 4 days ago
Aloha Y1786ICtonyg, Mahalo for reviewing your stay with us at The Westin Maui Resort & Spa, Ka'anapali. We strive to provide exceptional service and create lasting memories for our guests, and we are delighted to know that our efforts resonated with you and your family. It brings us great joy to learn that the photos we took for you will be cherished and serve as a reminder of your time with us. It was a pleasure having you as our guest, and we look forward to welcoming you and your family back for another outstanding experience. With Warmest Aloha, Michelle De Guzman Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room is underwhelming; below a typical Holiday Inn Express standard room, but it is adequate with a mini fridge, plenty of towels, and a lanai with an amazing view (if you get beach view instead of mountain view). You don't want to spend vacation in your room though, and the premesis is exquisite. Coy pond, flamingos, lush trees and shrubbery, fun pools for both adults and children, beach access... I do not disagree with where the money was spent, which is outside of your room. The gym has way more equipment than a typical Holiday Inn Express, and it had nice features like cooled towels and cooled water station. I enjoy a resort for 2-4 days and then have enough. Much preferred the 2nd half our our vacation at Kihei at an ABNB. Enjoyed my stay at Westin, playing on the slides with my young daughters, the easy access to Baby Beach, the sunset sail, and just walking the beachfront strip, but there's only so many days of that to hold one's interest. I have no complaints, but that was easily the most expensive place I've ever stayed. Parking is insanely expensive at $40/day. Reminds me of Waikiki, which is a huge disappointment. Don't go there unless you enjoy the feeling of hemorrhaging money in exchange for acceptable experiences.…
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Date of stay: May 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: Ice and water are on every level, so find those locations (usually near an elevator). Get an...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Maui Resort & Spa Ka'anapali
Responded 4 days ago
Aloha redpoint5, Mahalo for choosing our hotel for your stay and for taking the time to post your valuable feedback. While we are happy to see that you were satisfied with most of your visit, and had a chance to enjoy a lot of our wonderful amenities, we regret any disappointment you had regarding the rate you paid. We work hard to provide outstanding service while offering many complimentary amenities to ensure our guests have a great stay at a great price. Therefore, we apologize that this was not your experience. Mahalo once more for taking the time to give us your feedback, and we hope to host you again soon. With Warmest Aloha, Michelle De Guzman Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Blinnk Photography literally took the hassle out of our family photo shoot. Everything was easy from the booking of the photo shoot, to the actual photo shoot to the reviewing of the photos. They are extremely responsive and helpful while booking the appointment. Our photographer was very patient, especially with our two young children. After our shoot, the photos were available the next morning to review. Melanni was so accommodating with answering questions and making additional edits that we requested.
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Date of stay: May 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Maui Resort & Spa Ka'anapali
Responded 5 days ago
Aloha Kristen C, Mahalo for taking the time to share that your visit to The Westin Maui Resort & Spa, Ka'anapali was perfect in every way. We are glad you were able to enjoy our beautiful beachfront property and also had an amazing photography session as well. We appreciate your generous feedback, and we look forward to hosting another memorable visit with you. With Warmest Aloha, Michelle De Guzman Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We really enjoyed the grounds and pools of the hotel but the rooms left much to be desired. I don’t think our room has been refurbished in 20 Years. The furniture was very dated and lots of signs of wear. The carpet was just pretty gross. For a room that was close to $900 per night (not including the $50 per night valet parking and separate resort fee) I would have hoped for a room that had been updated in this decade. We enjoyed the food and drinks at the pool and the staff was all very nice. The location on Kaanapali is perfect for traveling with young children. On a side note, lots of flies at the pool. Not much can be done about that but it was a annoyance. Overall, will try a new hotel on our next visit to Maui.
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Date of stay: May 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Maui Resort & Spa Ka'anapali
Responded 4 days ago
Aloha elarr92, Mahalo for reviewing our resort. We strive to provide refreshing, enhanced accommodations to every guest, and we sincerely apologize for not meeting these expectations during your stay. We hope you will consider giving us another chance to provide you with the enriching experience you should always expect from us. Mahalo for choosing us, and we hope to see you again on your next vacation to the area. With Warmest Aloha, Michelle De Guzman Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed two night paid in full for 7 nights 10.000 for the hotel stay paid in full. My daughter smoked outside on the balcony i(t's a no smoking property) we are both disabled and the kicked us out on what would have been our 3rd night they kept 6000.00 and said they would mail the other 4000.00 to us.and charged my credit card 433.00 after they kept 6000.00 for two nights . This was my bucket list trip just finished treatment for stagev3 cancer and my daughter and I had to sleep outside saturday due to no flights back to California until Sunday I have never been so scared since my cancer diagnosis
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Date of stay: May 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
We visited last year, and we tried another hotel this year, about 1 mile away, the Hyatt. We were disappointed this year and wished we stayed at the Westin. We loved the drinks and food at the Westin much more, this is a personal thing of course. Their pina colada type drink is the best! Their shrimp bowl with rice is the best, however we stopped this year on our trip and their new chef changed the dish and I heard they discussed getting rid of my favorite item. The sticky rice was not sticky this year and it was good, but I was greatly disappointed. The location is the best, in my opinion. Their steak nachose are so good, and the pools are amazing. We found this location is the best as I said, and will come back to this hotel again. We found the customer service to be wonderful last year, and the waitresses this year were really nice. By far their food and drinks are better! …
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Date of stay: June 2022Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Maui Resort & Spa Ka'anapali
Responded 1 week ago
Aloha 685catem, Mahalo for choosing to stay at The Westin Maui Resort & Spa, Ka'anapali. We are thrilled to hear how much you enjoyed our distinctive culinary offerings and five outdoor pools, along with our beautiful Maui beach location and authentic service. Everything we do is designed to provide a revitalizing experience for our guests, and we are pleased that we exceeded your expectations. It was our pleasure accommodating you, and we hope to see you again when your travels bring you back to Maui. With Warmest Aloha, Michelle De Guzman Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As always, an amazing A+ stay at the Westin Ka’anapali Resort and Spa. I love the location being right next door to Whalers Village and very close to other shopping centers. The staff was great, the hotel was clean, and the food was delicious as always. From the moment I walked in, I was greeted and taken care of by Michelle De Guzman and her team with an upbeat Aloha spirit. I was quickly checked in and my bags were delivered instantly, thank you Kavika! The room and view was amazing x10! Every visit and stay here at the Westin never disappoints. It is always a treat to visit the Lanai for breakfast, snacks, and dinner bites. Maria, Cade, Dennis, and Gia from the Lanai team consistently provided above-and-beyond customer service. And the nightly singers at the bar are always a pleasure to listen to whether passing by, eating there during sunset or just opening the outside room door. Thank you, Michelle, Selawe, and the Westin Team for another amazing stay! …
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Date of stay: May 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Maui Resort & Spa Ka'anapali
Responded 1 week ago
Aloha aacosta8821, Mahalo for your continued support of The Westin Maui Resort & Spa, Ka'anapali. We are thrilled to hear how much you loved our beautiful Maui beach location and thoughtful associates, along with our distinctive culinary offerings and rejuvenating guestrooms. Everything we do is designed to provide a revitalizing experience for our guests, and we are pleased that we exceeded your expectations. I am happy to learn about your time with us, and I will enjoy sharing your comments with the team. It was our pleasure accommodating you again, and we look forward to seeing you every time your travels bring you back to Maui. With Warmest Aloha, Michelle De Guzman Director of Front Office
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
US$757 - US$1,021 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin maui resort and hotel lahaina, westin maui hotel, westin lahaina, westin maui resort and spa, westin maui resort spa, lahaina westin
LOCATION
United StatesHawaiiMauiLahaina
NUMBER OF ROOMS
769
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Claim Your ListingTHE WESTIN MAUI RESORT & SPA KA'ANAPALI: UPDATED 2023 Reviews, Price Comparison and 5,023 Photos (Lahaina, HI) - Tripadvisor
Frequently Asked Questions about The Westin Maui Resort & Spa Ka'anapali
Which popular attractions are close to The Westin Maui Resort & Spa Ka'anapali?
Nearby attractions include Maui Escape Rooms (0.2 km), Whale Center of the Pacific (0.2 km), and Wailele Luau (0.1 km).
What are some of the property amenities at The Westin Maui Resort & Spa Ka'anapali?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Maui Resort & Spa Ka'anapali?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Maui Resort & Spa Ka'anapali?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Westin Maui Resort & Spa Ka'anapali?
Yes, paid private parking on-site, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to The Westin Maui Resort & Spa Ka'anapali?
Conveniently located restaurants include Island Vintage Coffee, Leilani's On The Beach, and Joey’s Kitchen.
Are there opportunities to exercise at The Westin Maui Resort & Spa Ka'anapali?
Yes, guests have access to a pool, a fitness centre, and fitness classes during their stay.
Are pets allowed at The Westin Maui Resort & Spa Ka'anapali?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Maui Resort & Spa Ka'anapali offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to The Westin Maui Resort & Spa Ka'anapali?
Many travellers enjoy visiting Old Lahaina Courthouse (4.7 km), Lahaina Jodo Mission (4.2 km), and Wo Hing Temple Museum (5.0 km).
Does The Westin Maui Resort & Spa Ka'anapali have any great views?
Yes, guests often enjoy the ocean view available here.