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Sheraton Maui Resort & Spa

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#20 of 31 Hotels in Lahaina
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Sheraton Maui Resort & Spa
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4,044 Reviews from our TripAdvisor Community

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Showing 3,810: English reviews
Canton, Michigan
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW

My husband and I stayed for 5 nights on the first half of our Hawaiian honeymoon, and loved every. single. second. of it! Location is nothing short of amazing, and the staff was very welcoming and sweet. It was incredible to see the green hawaiian sea turtles swim up to shore, and watching people dive off the black rock was... More 

Helpful?
Thank MeganCuevas
Juneau, Alaska
1 review
Reviewed 2 days ago NEW

Unfortunately when I made my reservation to stay at this resort for a conference, I did not know that I would be closing my first real estate deal the very week the conference was in Maui. I signed up for the Starwood Preferred Guest program to save a little money on the reservation. Imagine my surprise when my credit card... More 

Helpful?
Thank roxannadanna
London, United Kingdom
2 reviews
Reviewed 2 days ago NEW

The good - location: great, decent snorkelling right off the beach (including a turtle) and lovely views - staff: very good, highly responsive The bad - the building: increasingly felt as if it was falling apart, when leaving finding the elevators to the shuttle pick-up were broken just topped it off - noisy plumbing (random bursts of noises during the... More 

Helpful?
Thank LochlannD
Perth, Australia
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 days ago NEW

My wife and I spent the first half our honeymoon at Sheraton Maui Resort. We were treated with a fantastic corner room on the top floor of the hotel overlooking Black Rock and the pools. It's an expensive hotel to stay at, but well worth the price when you want to splash out. The location was great and we spent... More 

Helpful?
Thank Dan S
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review

Aloha Dan S, Thank you for taking the time to share your experience and congratulations on your recent nuptials. We are delighted to hear how much you enjoyed your honeymoon stay. We look forward to welcoming you back again in the future. Warmest Aloha, Guest Experience Team More 

Macon, Georgia, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 days ago NEW

Before I tell you about the issues with this property, I want to first say how pleasant and helpful the staff all were and acknowledge what has been done, to this point, to address our concerns. (They've waved the $25 per day resort fee, offered to reimburse us for the cost of using the fitness center at their sister property,... More 

Helpful?
1 Thank Amy M
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review

Aloha Amy M, Thank you for taking the time to share your experience. We hope the remainder of your stay is hiccup free and enjoyable. Warmest Aloha, Guest Experience Team More 

Chico, California, United States
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 days ago NEW

My husband and I just checked in (for our honeymoon). We had booked an "oceanfront" room.....if you stand at the sliding glass door you can see a bit of the ocean. It is between two trees that are at eye level. Glance a bit to the left and you look directly at the paddle board rental station storage area. You... More 

Helpful?
1 Thank Jane T
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review

Aloha Jane T, Thank you for taking the time to share your feedback. We are sorry to hear you were unhappy with the location of your room, and understand our front office team was working with you to try to find a room that better suited your needs. We hope you enjoy the remainder of your stay. Warmest Aloha, Guest... More 

Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 days ago NEW via mobile

We stayed at the Sheraton Maui for the Maui Invitational. The hotel is beautiful and we had an issue with our hot water that was repaired by maintenance immediately. We were very pleased with their response and customer service. The food was great and there we several options. Also the pools are fantastic.

Helpful?
Thank Kristy S
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review

Aloha Kristy S, Mahalo for taking a moment to share your experience. It's great to hear you had a wonderful stay during the Maui Invitational. We look forward to welcoming you back again soon. Warmest Aloha, Guest Experience Team More 

Barrow-in-Furness, United Kingdom
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 5 days ago NEW

This hotel is nice, good atmosphere, nice grounds and great beach . Snorkelling round black rock is pretty good. The teppanyakki restaurant is worth a visit as the food was fantastic. Unfortunately there a big BUT in all this......it is very overpriced. You get very little for your $26 a night resort fee. $30 for breakfast buffet is a joke,... More 

Helpful?
6 Thank Gareth K
Harleysville, Pennsylvania
1 review
Reviewed 5 days ago NEW

Had a great time in November 2016 at the Sheraton Maui and would certainly visit again! Stayed in Building 5 on top of Black Rock in a one bedroom suite that offered AMAZING views of the ocean and resort. It was a very clean and spacious unit with a large living room, bedroom, and huge bathroom. We were pleasantly surprised... More 

Helpful?
Thank LRMOYER
Thornhill, Canada
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 week ago via mobile

The best way to describe the resort is dated. The grounds might be well maintained but the hotel isn't. They advertise that the views from your room is breathtaking but our view of the ceiling of the walkway and parking lot was anything but. For people that were staying a whole week and spending thousands of dollars it wasn't a... More 

Helpful?
5 Thank iginz
GuestExperienceTeam, Manager at Sheraton Maui Resort & Spa, responded to this review

Aloha iginz, Thank you for sharing your experience and feedback. We are sorry to hear about the inconveniences you experienced and appreciate you bringing them to our attention. Your review will be shared with our management team. Warmest Aloha, Guest Experience Team More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
Sheraton Maui Resort & Spa, Ka'anapali Beach's Black Rock, is near Whalers Village and Kapalua-West Maui Airport. Our Hawaii hotel has a lagoon, a ballroom, and an Ocean Lawn for weddings and meetings ... more   less 

Additional Information about Sheraton Maui Resort & Spa

Address: 2605 Kaanapali Pkwy, Lahaina, Maui, HI 96761-1970
Region: United States > Hawaii > Maui > Lahaina
Price Range: RM1,242 - RM3,212 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Maui Resort & Spa 4*
Number of rooms: 508
Reservation Options:
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Also Known As:
Sheraton Maui Resort And Spa
Sheraton Maui Hotel Lahaina
Maui Sheraton
Sheraton Lahaina
Lahaina Sheraton
Sheraton Maui Resort & Spa Lahaina, HI
Hotel Style:
#1 Business Hotel in Lahaina
#7 Luxury Hotel in Lahaina
#9 Top resorts Hotel in Lahaina
#13 Spa Hotel in Lahaina
#18 On the Beach Hotel in Lahaina
#18 Family Hotel in Lahaina
#22 Romantic Hotel in Lahaina
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Maui Resort & Spa staff and other travellers.
63 questions
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3 months ago

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Questions? Get answers from Sheraton Maui Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room in the building near the black rock diving.”
 of 5 bubbles AmyM740, 29 Nov 2016 | Read review
“Do NOT stay in room 4212 if you want to feel like you are in Hawaii.”
 of 5 bubbles janet713, 29 Nov 2016 | Read review
“Be prepared to bend your credit card”
 of 5 bubbles 523garethk, 28 Nov 2016 | Read review
“Buildings 5 & 6 have the best ocean views.”
 of 5 bubbles LRMOYER, 28 Nov 2016 | Read review
“Not for extended stays”
 of 5 bubbles 621sandraa, 24 Nov 2016 | Read review
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