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My only disappointment was on my birthday I wanted Steak n Lobster. The fancy restaurant there was hibachi and booked. They would not prepare and let me take it to my room. Had to leave resort to get it.
After much deliberation, we decided on the Sheraton. Based on location, within walking distance of Whaler’s Village (shops and dining), activities snorkeling and swimming at the hotel pool. We also took the shuttle onto Front Street for a day.
The hotel is huge. We got...More
The hotel has a lot of amenities and beautiful views. But everything cost a lot and must be paid for or charged to the room. The staff at the hotel is very helpful and knowledgable about the Maui area. The Ocean view room is very...More
My wife and kids as I did a wedding vow renewal ceremony at the Sheraton and it was very well done. Kaanapali point on the campus was a perfect location to watch the sunset after the ceremony. The wedding planning agency the Sheraton is using...More
Great location for snorkeling and jumping off black rock
Close to Whaler's Village
Poor service at pool, pool bars, and restaurants
Limited lounge chair availability
Our family, two girls who love the water, went with another family for our last summer vacation. We...More
1 Thank cuteesq
Response from GuestExperienceTeam, Guest Relations Manager at Sheraton Maui Resort & SpaResponded 3 days ago
Mahalo for taking the time to share your experience with us. We sincerely apologize for the inconveniences that you encountered with the service you received from our outlets, and are regretful that this impacted your stay with us. We are happy to hear...More
Haleakalā definitely is a must-see, but you don’t have to do the hotel tour they might charge extra. Much easier to get a rental car and do the drive yourself. Park entry is 25$ and for the sunrise when driving up there... More
Haleakalā definitely is a must-see, but you don’t have to do the hotel tour they might charge extra. Much easier to get a rental car and do the drive yourself. Park entry is 25$ and for the sunrise when driving up there between 4-7am you need an additional reservation which can be done online. Nice drive up there and spectacular views. Roads are excellent. Due to regular clouds and rain on Maui, bike ride downhill can be quite slippery and dangerous due to car/ bus traffic. When in the clouds, can be quite chilly as well.