I wanted to say that the key to our great stay here was the outstanding service by Leah at the front Desk. We had a beautiful 2 BR villa upper floor building 1 that is normally perfect but we had some heavy trade winds blowing 20 plus on our balcony. I put a request into Leah at the front desk and he was able to move us to the south side and changed our entire trip outlook. Beautiful Mountains and Views right out to the ocean and most important almost now wind on that side. Mahalo for making our trip special as always.
We took our first vacation in a year and came to stay here. Having stayed at the other Westin Kaanapali resorts, we were eager to try out Nanea and it didn't disappoint. The resort did a good job of adhering to covid guidelines - the guest count was down, it felt like occupancy in rooms was spread out, you had to take the elevator by yourself (family unit), staff reminded you to keep masks on while on property, there was no midweek housekeeping, you had to keep your masks on at the fitness center and it was headcount limited, dining was only outdoors, and they tried with little tags on chairs to suggest whether it was sanitized or not. No resort can be perfect especially when you are dealing with other humans, but we greatly appreciated the effort and it was so nice to just get away to some semblance of a vacation. Would love to come back in the future and do it post-covid.…
Westin Nanea always makes you feel like home. Staff remembers kids names day to day. But the best team member on deck is Matt year after year. From year 1 he handles his biz with an A+. Travel often and Matt could be a service team member anywhere.
Just returned home from Nanea. Beautiful hotel! Very clean. Staff supplied us with anything we needed for our room during these crazy times. Unfortunately COVID has Maui on heavy lock down - limited dining hours, capacity, as well as the shops and tours. Made the best of the trip with friends who have never been to Hawaii. Huge shout out to Burton B., concierge at Westin Nanea Ocean Villas! Born and raised in Hawaii. Coordinated trips for our group, gave us key information about what to see and do for first time visitors to Maui. He made sure that the activities we chose were done in a particular order, on a certain day and time so we could get the best experience possible. It made a huge difference! He also told us where the best breakfast on the island was, and where to purchase fresh fish and meat for the grill on the premises. I cannot wait to return! It was a pleasure to work with Burton and I'd highly recommend seeking him out to help you plan your future excursions on the Maui island.…
Recent stay with a problematic neighboring guest. Quick, thorough, quality responses from Samoa and the Westin security team to ensure rules are followed. Warm and caring staff and Tuti at front desk was gracious and accommodating. Highly recommend staying on property
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