We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Lotte Hotel Guam

335 reviews
Save
Traveller (335)
Room & Suite (309)
Pool & Beach (108)
Overview
  • Excellent53%
  • Very good26%
  • Average13%
  • Poor4%
  • Terrible4%
Travellers talk about
“island wing”(10 reviews)
“la seine”(5 reviews)
“the club lounge”(10 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4.0 Star Hotel
All hotel details
{"containerAttributes":null,"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"template":"ibex_photo_carousel__widget"}}
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 6 partner sites to see rooms from US$194.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Tumon hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","HR_IB_EXCLUDE_TAXES_AND_FEES","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "efedcffea4404af6b1d4991afbe23378", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":266208,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[80068639],"additionalContentIds":[],"pollCount":0,"checkin":{"day":4,"month":3,"year":2018},"checkout":{"day":5,"month":3,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":195,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"efedcffea4404af6b1d4991afbe23378","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":209,"lowestMetaPrice":194,"additionalPartner":false,"highestMetaPriceDisplay":209,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":209,"lowestMetaPrice":194,"highestMetaPriceDisplay":209,"hotelName":"Lotte Hotel Guam","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImVmZWRjZmZlYTQ0MDRhZjZiMWQ0OTkxYWZiZTIzMzc4IiwiQUlLIjoiMDNmMGQ3MzY1YThmNGViNzgwOTA3ZmVhMDUzNDQ4OWEifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isPriceDrawerEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "04/03/2018", "checkOut": "05/03/2018", "lowestPrice": "US$194", "hasDates": true, "hacComplete": false, "contentIdMappings": {"80068639":"AgodaIB"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerAttributes":null,"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_room_grid_responsive","divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"},"moduleList":["handlers","tracking"],"template":"ibex_room_grid_responsive__widget"}}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerAttributes":null,"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_mismatch_message","divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{},"moduleList":["handler"],"template":"ibex_mismatch_message__widget"}}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerAttributes":null,"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_room_grid_row_responsive","divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"},"moduleList":[],"template":"ibex_room_grid_row_responsive__widget"}}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
Reviews (335)Write a Review
Filter reviews
80 results
Traveller rating
39
18
14
3
6
Traveller type
Time of year
LanguageEnglish
More languages
39
18
14
3
6
Show reviews that mention
All reviewsisland wingla seinethe club loungeswim poolafternoon cocktailsthe hotel staffvisited this hotelhand towelstumon bayocean viewdouble bedroom changeother hotelsbeach barstayed nightsroom was spaciousabc store
FilterEnglish
Updating list...
1 - 5 of 80 reviews
Reviewed 28 November 2017

You know the feeling when you ride a roller coaster, it goes up and down, feeling good, scared then you scream, and relieved as the ride ends? Well this was a good summery of my first time staying in one of Guam's newer, hotel. First,...More

2  Thank F1927IQroberta
Response from GuamLotteHotel, General Manager at Lotte Hotel GuamResponded 29 November 2017

Dear F1927IQroberta, Thank you very much for choosing Lotte Hotel Guam for your stay-cation and anniversary celebration. We appreciate you taking the time to leave a review about your experience at our hotel. We are currently investigating the situations you have mentioned; however in the...More

Reviewed 19 November 2017

It is very good hotel for us. We will stay Lotte hotel if we visit gaum again. I was really satisfied with breakfast and happy hour. Also i love beach in front of hotel. Although i came back 4 days ago, i really want to...More

Review collected in partnership with this hotel
Thank toy0622
Response from GuamLotteHotel, General Manager at Lotte Hotel GuamResponded 20 November 2017

Dear toy0622, Thank you for your recent stay with us and for taking the time to leave a review on Lotte Hotel Guam. We are very happy to hear that you were satisfied with our breakfast buffet and the happy hour that Lotte Hotel Guam...More

Reviewed 5 November 2017

We checked in late around 3am, they only allow us to stay till 1 pm the next day. The room smelled like sewerage and old. The room needed a renovation. The TV was facing the sofa in the room, if you are in bed, you...More

Thank CS L
Response from LotteGuamHotel, General Manager at Lotte Hotel GuamResponded 6 November 2017

Dear CS L, Thank you for taking the time to leave a review about our hotel. We deeply regret to hear about your experience based on your review. Please be assured that we are working to investigate the situation in regards to the condition of...More

Reviewed 4 November 2017

our family dined at the La Seine Restaurant for a special birthday celebration. we requested the private dining room and the level of service was greatly appreciated. Special thanks to The Chef and his staff (especially Keila and Mary) for a memorable dining experience. Overall>>>Excellent...More

Thank perks7772017
Response from LotteGuamHotel, General Manager at Lotte Hotel GuamResponded 6 November 2017

Dear perks7772017, Thank you and your family for choosing La Seine Restaurant as your venue for a special birthday celebration. Here are Lotte Hotel Guam, it is our duty to ensure all our guests receive the highest level of service, in which we are happy...More

Reviewed 18 October 2017

The cleaning lady did not clean the room.For example~~ I didn't clean up the coffee cups I used to use.and The refrigerator broke down.and I asked the clerk for a blanket, but I didn't listen.I asked the clerk three times.More

Review collected in partnership with this hotel
Thank juyounkim
Response from LotteGuamHotel, General Manager at Lotte Hotel GuamResponded 19 October 2017

Dear juyounkim, Thank you for your recent stay, and for taking the time to leave a review. We deeply regret to hear of your negative experience. Please be assured that we will investigate the situation in regards to your room cleaning, the condition of the...More

View more reviews
PreviousNext
12345616
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Beachfront
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Shuttle Bus Service
Airport Transportation
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$219 - US$655 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Spa Hotel in Tumon
#8 Luxury Hotel in Tumon
#9 On the Beach Hotel in Tumon
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$219 - US$655 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Spa Hotel in Tumon
#8 Luxury Hotel in Tumon
#9 On the Beach Hotel in Tumon
Room types
Non-Smoking Rooms, Suites, Family Rooms
Add Photo Photos
Traveller (335)
Room & Suite (309)
Pool & Beach (108)
Dining (39)
Business Centre & Event Rooms (10)
Family and Play Areas (3)
Amenities (2)
Questions & Answers
Ask a question
TAM K
15 July 2017|
Answer
Response from LotteGuamHotel | Property representative |
Dear TAM K, Thank you very much for reaching out to us in regards to our neighbors construction situation. Unfortunately, as the construction is not associated with Lotte Hotel Guam, we are unable to provide a sure "end... More
2
Votes
haeins2014
25 October 2016|
AnswerShow all 3 answers
Response from LotteGuamHotel | Property representative |
Dear haeins2014, Thank for your questions, we are happy to answer them. The Tower Wing houses guest rooms with a full frontal Ocean View whereas the Island Wing houses guest rooms with a partial Ocean View. Here at Lotte... More
1
Vote
Hendrik W
19 November 2015|
Answer
Response from LotteGuamHotel | Property representative |
Hafa Adai Hendrik W, Thank you for your inquiry. Our hotel's beachfront area is available for all public guests to enjoy. As for the room upgrades and honeymoon specials, kindly contact our hotel at lotteguamreservation... More
1
Vote
PreviousNext
1234
Room Tips
"check online for discount and more room selections"
Read review
"Discount on the room if booking a wedding or reception at Lotte."
Read review
"Request room facing pool side"
Read review
"ocean view or city view mauka side is less expensive and you can see the other side of the island"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing