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Lotte Hotel Guam

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Traveller (356)
Room & Suite (318)
Pool & Beach (111)
Overview
  • Excellent52%
  • Very good26%
  • Average13%
  • Poor4%
  • Terrible5%
Travellers talk about
“the club lounge”(10 reviews)
“the hotel staff”(7 reviews)
“huge lounge”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star accommodation
All hotel details
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Rooms
2 Sep3 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (353)
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84 results
Traveller rating
40
21
14
3
6
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LanguageEnglish
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40
21
14
3
6
Show reviews that mention
All reviewsthe club loungethe hotel staffhuge loungemonster burgerocean viewtumon bayvisited this hotelthe entire staffpool areadouble bedother hotelswithin walking distancenice roombeach accesslocation is greatseinereceptions
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1 - 5 of 84 reviews
Reviewed 4 weeks ago

Guam is special because of its people. And that extends to the entire staff at Lotte Hotel Guam. From the front desk, to a special shout out to Carina Su, Asst. Room Sales Mgr. who personally made sure we were well taken care of. This...More

Review collected in partnership with this hotel
Thank Angie L
Response from GuamLotteHotel, General Manager at Lotte Hotel GuamResponded 4 weeks ago

Dear Angie L, Thank you for choosing Lotte Hotel Guam and for taking the time to leave a thoughtful review. We are delighted to hear that your stay was special because of the service you received from our staff. We will definitely share your comments...More

Reviewed 15 July 2018 via mobile

Visited the property, but didn't stay there. The grounds and the pool area are gorgeous. The pool cabanas are nice and private. It is right in the heart of Tumon, within walking distance to everything.More

Thank sclem755
Response from GuamLotteHotel, General Manager at Lotte Hotel GuamResponded 16 July 2018

Dear sclem755, Thank you for your visit to Lotte Hotel Guam, and for taking the time to leave us a review! We are happy to know that you were able to experience our hotel grounds and find the location to be convenient. We hope we...More

Reviewed 11 June 2018 via mobile

The hotel staff is friendly. Comfortable and trip. I rested so well. Food delicious, the sea beautiful and ground Paradise seemed.air is good and Sunset is beautiful best in the world.I want to go with my family next time. I keep thinking.More

Thank 경남 류
Response from GuamLotteHotel, General Manager at Lotte Hotel GuamResponded 12 June 2018

Dear 경남 류, Thank you for choosing Lotte Hotel Guam, and for taking the time to leave a review. We are very happy to hear that everything from your encounter with our staff, your rest, and your food experience were all fantastic. Here at Lotte...More

Reviewed 23 March 2018 via mobile

We had a fantastic time here at the Lotte hotel. Booked a twin ocean front club room and the view and breeze everyday were amazing. The hotel staff were all truly friendly and always willing to help. I think they have plenty of families so...More

1  Thank A4turbo21
Response from GuamLotteHotel, General Manager at Lotte Hotel GuamResponded 26 March 2018

Dear A4turbo21, Thank you for staying with us and sharing your experience at Lotte Hotel Guam. We are very pleased to hear that you had a fantastic stay at Lotte Hotel. We appreciate your positive comments on our facilities -- from the pools, kids room,...More

Reviewed 5 March 2018

Stayed in 3rd floor room. Whilst the room itself was very nice and the bed very comfy, the third floor did not offer anything special. Go for an ocean view room on the 6+ floor. Lobby and bar were very nice and the staff very...More

Thank BrissieTraveller83
Response from GuamLotteHotel, General Manager at Lotte Hotel GuamResponded 6 March 2018

Dear BrissieTraveller83, Thank you for taking the time to share your experience and for choosing Lotte Hotel Guam. It is great to hear that your room accommodation was comfortable and to your liking. Here at Lotte Guam, we are committed to providing the best service...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Room Service
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Beachfront
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Non-Smoking Hotel
Shuttle Bus Service
Airport Transportation
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Outdoor pool
Details
Price range
US$217 - US$530 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Tumon
#2 Luxury Hotel in Tumon
#2 On the Beach Hotel in Tumon
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$217 - US$530 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Spa Hotel in Tumon
#2 Luxury Hotel in Tumon
#2 On the Beach Hotel in Tumon
Room types
Non-Smoking Rooms, Suites, Family Rooms
Add Photo Photos
Traveller (356)
Room & Suite (318)
Pool & Beach (111)
Dining (42)
Business Centre & Event Rooms (10)
Family and Play Areas (3)
Amenities (2)
Questions & Answers
Ask a question
907pamc
5 March 2018|
AnswerShow all 2 answers
Response from GuamLotteHotel | Property representative |
Dear 907pamc, Thank you for your question. Please contact our reservations department in regards to early check-in and check-out, as these situations are based upon availability. We will do our best to accommodate your... More
0
Votes
TAM K
15 July 2017|
Answer
Response from LotteGuamHotel | Property representative |
Dear TAM K, Thank you very much for reaching out to us in regards to our neighbors construction situation. Unfortunately, as the construction is not associated with Lotte Hotel Guam, we are unable to provide a sure "end... More
2
Votes
haeins2014
25 October 2016|
AnswerShow all 3 answers
Response from LotteGuamHotel | Property representative |
Dear haeins2014, Thank for your questions, we are happy to answer them. The Tower Wing houses guest rooms with a full frontal Ocean View whereas the Island Wing houses guest rooms with a partial Ocean View. Here at Lotte... More
1
Vote
Room Tips
"If you want a cabana, make sure you reserve one the day before or risk disappointment!"
Read review
"check online for discount and more room selections"
Read review
"Discount on the room if booking a wedding or reception at Lotte."
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"Request room facing pool side"
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