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Outrigger Guam Resort

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#1 of 20 Hotels in Tumon
Certificate of Excellence
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1,333 Reviews from our TripAdvisor Community

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Showing 196: English reviews
San Jose, California
Reviewed 13 September 2016

Great service. I asked the front desk for a higher floor. He told me to come back tomorrow to check. I was moved to the 12thfloor with beach front view. Ate lunch in the restaurant it was very good. I liked the self service laundry. Fitness room was adequate. Seating around the pool was good. I always found a chair....

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Helpful?
1Thank shopgirl08_junk
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for your kind review. Happy to know that we were able to upgrade you during your stay with us at the Outrigger Guam Beach Resort. We hope that you will have the opportunity to return to Guam and stay with us again in the near future! Thank you for staying with us and and hope journey...

Manila, Philippines
Reviewed 13 September 2016

We arrived very early (4am) and decided to kill time because we did not want to pay half the rate if we checked-in early. So we went to the nearby restaurants and shopping malls. We were already tired when 3pm (standard check-in time) came. I was told at the front desk that our room was not yet ready and that...

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Helpful?
1Thank Moneymagnet889
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for choosing to stay at the Outrigger Guam Beach Resort on your recent stay and for taking the time to review us. Your feedback is greatly appreciated as it will assist in our continuous improvement for the future. Hope we have the opportunity to welcome you and your family back again near future and you had...

Hong Kong, China
Reviewed 8 September 2016

We made this hotel reservations since June, we requested an early check-in, King size bed room and hotel airport transfer ($10/person/trip). Transfer to hotel was fine. After about 10 minutes journey, we arrived hotel at around 0600 and processed our check-in. Room number was assigned but no room key was given. We asked if our request for early check-in was...

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Helpful?
Thank Alan C
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for staying with us at the Outrigger Guam Beach Resort and we truly appreciate your comments and feedback on Tripadvisor. First, we sincerely apologized for inconveniences may have caused you during your stay with us. Providing the best service is very important to us. The pointed out issues are well noted and let me assure your...

Reviewed 19 August 2016

I was able to get this hotel after staying at a nightmare hotel in Barrigada. Outrigger staff was amazing and the room was magnificent. My only complaint was that you have to call for housekeeping service. It was automatic for some reason. The location is in the heartbeat of the downtown area and only seconds from the beach. The pool...

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Helpful?
1Thank Vincent C
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for the great review on the Outrigger Guam Beach Resort. We are delighted that you enjoyed our location, staff, pool and room. We will work harder to deliver a better housekeeping service. Thank you for staying with us. We hope to welcome you and your family back near future. Again, Si Yu'os Ma'ase - Thank you.

Reviewed 11 August 2016 via mobile

Do not expect resonable service in guam outrigger. Serious drilling and hammering sound occured over midnight. I experiance real hell in outrigger. Is outrigger hotel or refugee camp? Yesterday, I went to sleep early because I had to check out early in the morning. After a while, I heared drilling and hammering sound and my family woke up. At that...

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Helpful?
2Thank 양우 김
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai, Thank you for sharing the experiences of your recent stay at the Outrigger Guam Beach Resort. We sincerely apologize for the challenge you and your family had experienced during the stay with us. Our emphasis is always on our guests' experience and satisfaction. Let us assure you that the issues you have indicated are share with concerned team....

Reviewed 21 July 2016 via mobile

The hotel over all is nice but things kept going missing from our room. Another issue is the housekeeping kept putting up a DND on door so they didn't have to clean. One time they even put up a sign saying there was a DND sign so they didn't clean even when there wasn't a sign.

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Helpful?
Thank Jackie H
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for sharing experiences of your stay at the Outrigger Guam Beach Resort. We sincerely apologize for some of concerns you expressed in your review. Providing the best service and quality of accommodations is very important to us. The pointed out issues are well noted and let me assure your comments are shared with our team to...

Manila, Philippines
Reviewed 17 July 2016 via mobile

Made the right decision to book at Outrigger as the location was perfect, service was great, stay was comfortable. Was upgraded to a deluxe room at no cost, which was icing to our perfect stay. Arrived very early in the morning and the hotel allowed us for an early check in at 5am at little cost. Would suggest to inform...

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Helpful?
1Thank J O
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai and thank you for your comments. We are happy to know that you had a pleasant stay with us. As for early arrival check in, not always accommodate early check with an additional charge as often times our occupancy is very high and we do not have rooms ready early in the morning or day because of our...

Japan
Reviewed 11 July 2016

We stayed at the hotel for 5 nights after hearing it was one of the best hotels in guam. They must have been talking about the beach and the pool because that is the only good thing about this hotel. Let's start with the hotel room: First on top of any picture or frame in the room the amout of...

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Helpful?
2Thank 1yankees
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for taking the time to review on your recent experience with us here at the OUTRIGGER Guam Beach Resort. I regret to hear of the inconveniences experienced during your stay with us. I assure you that all details and feedback are discussed with our team here at the resort, and we try our best to utilize...

Las Vegas, Nevada
Reviewed 23 June 2016

I stayed at numerous hotels along this strip, but I found Outrigger to be the most satisfying. To keep this simple, it's in a prime location, near the middle of the excitement of Tumon, so plenty of bars, restaurants, and shopping nearby. I had an oceanfront view with an amazing view of Tumon Bay. The rate was pretty standard compared...

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Helpful?
1Thank Steven S
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for the excellent rating and sharing your recent experience at the Outrigger Guam Beach Resort. We are delighted hear you enjoy our convenient location, comfortable room and a view of Tumon Bay from your room! Also happy to know that you like Palm Cafe breakfast buffet. Palm Cafe truly offers a great and wide spread of...

Sun Valley, Idaho
Reviewed 30 May 2016

We have been regular visitors to Guam since 1998! It is a wonderful place, great people and what Hawaii was like before high rises and masses of people took over. We have been staying at the Outrigger Guam regularly since 2009 on each visit, some 2-3 weeks in length. That should tell you how much we enjoy our Outrigger visits....

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Helpful?
2Thank jim b
Ken N, Manager at Outrigger Guam Resort, responded to this review

Hafa Adai! Thank you for continuously making us your hotel of choice on your return trips to the island. I am pleased to hear that you enjoyed your time with our Outrigger Guam Beach Resort familia. Thank you so much for special mention on some of our hosts including our general manager. Make a point to share your kind remarks...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Outrigger Guam Resort

Address: 1255 Pale San Vitores Rd, Tumon, Guam 96913-4208, Mariana Islands
Region: Mariana Islands > Guam > Tumon
Price Range: RM1,005 - RM1,782 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Outrigger Guam Resort 4*
Number of rooms: 600
Reservation Options:
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Also Known As:
Outrigger Guam Hotel Tumon
Outrigger Tumon
Tumon Outrigger
Outrigger Guam Resort Tumon
Hotel Style:
#1 Top resorts Hotel in Tumon
#1 Luxury Hotel in Tumon
#1 On the Beach Hotel in Tumon
#4 Family Hotel in Tumon
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Questions & Answers

Here's what travellers have asked, with answers from Outrigger Guam Resort staff and other travellers.
31 questions
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Questions? Get answers from Outrigger Guam Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get the ocean view rooms! They're the best”
 of 5 bubbles kiaraisabellem2016, 8 Jan 2017 | Read review
“Top floors would be quieter”
 of 5 bubbles JillL309, 7 Jan 2017 | Read review
“I would pick a room that did not connect to another room. I had noisy neighbors one night”
 of 5 bubbles P39IZtomb, 14 Dec 2016 | Read review
“High floors, away from the elevators, as drunk guests are pretty loud at night going to their rooms.”
 of 5 bubbles NinaKrohn, 24 Oct 2016 | Read review
“Go for higher floor”
 of 5 bubbles shopgirl08_junk, 13 Sep 2016 | Read review
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