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Hyatt Regency Guam

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Hyatt Regency Guam
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1,023 Reviews from our TripAdvisor Community

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There are newer reviews for Hyatt Regency Guam
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Showing 384: English reviews
Manila, Philippines
Reviewed 2 weeks ago

Pros: Super great view!!! Love waking up to the sound of waves Convenient parking Centrally located Spacious room Love the bathroom Clean and comfy bed Cons: -I think the hotel is under staffed. With the price, I would have thought someone would assist us with our luggage but no one did for the whole duration of our stay. -Housekeeping was...

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Helpful?
Thank Jade H
concierge_hyattguam, Marketing Communications Assistant Manager at Hyatt Regency Guam, responded to this review

Dear Jade H Hafa Adai and thank you for staying with us at Hyatt Regency Guam. We apologize for the inconvenience that we caused during your stay. Please be assured that we have discussed your feedback with our Bell Service and Housekeeping teams and are currently reviewing our procedures. We look forward to welcoming you back to our hotel in...

Miami, Florida
Reviewed 2 weeks ago via mobile

Top notch service. Brand new menu and buffet is kept clean. Pool bartender Ding keeps up with the pace and my favorite pool waitress is Ileem. Friendly sharp and efficient. Great Hyatt Property . Excellent for airline emoyees or entertaining business clientele . 5stars. Thumbs up.

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Helpful?
Thank natalia s
Madelaine_HY, Public Relations Manager at Hyatt Regency Guam, responded to this review

Dear natalia s, Håfa Adai from Hyatt Regency Guam! Thank you for sharing your exceptional experience while staying with us. We are so thrilled to hear these comments which I will be sure to share with the rest of my team. We are looking forward to welcoming you back to Hyatt Regency Guam. Sincerely Miho Ota Marketing Communications Assistant Manager

Reviewed 2 weeks ago

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank 625katyl
Madelaine_HY, Marketing Communications Assistant Manager at Hyatt Regency Guam, responded to this review

Reviewed 2 weeks ago via mobile

Overall a great place to stay, some fine details at the hotel could be improved. First the view from all rooms is awesome. The water, pool area and sunsets were great. Food in the hotel was a bit pricey but for a tourist area good for the food, which was great. Very nice staff. Rooms nice, bed could be a...

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Helpful?
Thank Gary F
concierge_hyattguam, Marketing Communications Assistant Manager at Hyatt Regency Guam, responded to this review

Dear Gary F, Greetings from Hyatt Regency Guam! Thank you for taking the time to share such an extensive and positive review about Hyatt Regency Guam on Tripadvisor. We value your feedback about our services; we will be sure to discuss this issue with the relevant departments. We look forward to welcoming you back to our hotel in the near...

Los Angeles
Reviewed 2 weeks ago via mobile

Arrived in Guam late last night and drove straight to the hotel. The staff couldn't have been nicer, the room is clean, spacious and comfortable and I will be happy staying here for 7 nights while I am here for work. Walked around the grounds this afternoon and they are nicer then the room! I have a ocean view room...

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Helpful?
Thank Andyw47
concierge_hyattguam, Marketing Communications Assistant Manager at Hyatt Regency Guam, responded to this review

Dear Andyw47 Håfa Adai from Hyatt Regency Guam! Thank you for the inspiring rating that you gave our hotel and we are thrilled that you had a wonderful stay with us. We look forward to welcoming you back again to Hyatt Regency Guam on your next visit. Sincerely, Miho Ota Marketing Communications Assistant Manager

Guam, Guam
Reviewed 2 weeks ago

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Ronald R
concierge_hyattguam, Marketing Communications Assistant Manager at Hyatt Regency Guam, responded to this review

Honolulu, Hawaii
Reviewed 3 weeks ago

Before retirement, I traveled a lot for my employer and most of the time stayed in another major chain. Guam doesn't have that hotel on the island, so I chose the Hyatt and was very pleasantly surprised. Even though I have the top tier membership of my old chain, I am strongly considering changing my preferences to Hyatt..

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Gordon P
concierge_hyattguam, Marketing Communications Assistant Manager at Hyatt Regency Guam, responded to this review

Dear Gordon P, Thank you for taking the time to review Hyatt Regency Guam. We appreciate your kind words and are excited to hear that you will visit again to explore more of Hyatt Regency Guam. Looking forward to welcoming you back soon. Best regards, Miho Ota Marketing Communications Assistant Manager

Los Angeles, California
Reviewed 4 weeks ago via mobile

The rooms were a bit dated. Cleaning staff needs to improve. The bathroom had grout stains, the faucet was dirty, the chairs had major stains. The lobby area was nicely decorated. The pool area is one of the best in Guam. Fun for the whole family. Cafe Kitchen had good food and amazing customer service.

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Helpful?
Thank emnem216
concierge_hyattguam, Marketing Communications Assistant Manager at Hyatt Regency Guam, responded to this review

Dear emnem216, Hafa Adai! Thank you very much for taking the time providing us with your feedback. I would like to take this opportunity to express our most sincere apology for not being able to meet all your expectations during your most recent visit to our hotel. It is important to us that we continue to do what we can...

Houston, Texas
Reviewed 4 weeks ago

We traveled to Guam for a vacation with our two kids and enjoyed the facilities and the easy access to shopping and restaurants! Would definitely stay here again. Only wish the room was a bit more updated, it was clean though and staff was amazing

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Cyndi C
concierge_hyattguam, Marketing Communications Assistant Manager at Hyatt Regency Guam, responded to this review

Dear Cyndi C, Hafa Adai and thank you for taking the time to write a review on your most recent stay with us. We are grateful for your feedback as this inspires us to become better in providing authentic hospitality. We appreciate your kind words and look forward to welcoming you back soon. Best regards, Miho Ota Marketing Communications Assistant...

Seoul
Reviewed 4 weeks ago

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank dongkonc
concierge_hyattguam, Marketing Communications Assistant Manager at Hyatt Regency Guam, responded to this review

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Beachfront
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
Hyatt Regency Guam is Guam’s premium destination resort located in a prime 150-meter beachfront site in the heart of Tumon Bay and Guam’s popular shopping and entertainment area. ... more   less 

Additional Information about Hyatt Regency Guam

Address: 1155 Pale San Vitores Rd, Tumon, Guam 96913-4206, Mariana Islands
Region: Mariana Islands > Guam > Tumon
Price Range: RM1,120 - RM2,852 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hyatt Regency Guam 4.5*
Number of rooms: 450
Reservation Options:
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Also Known As:
Hyatt Regency Guam Hotel Tumon
Hyatt Regency Tumon
Hyatt Regency Hotel Guam
Hyatt Tumon
Hyatt Regency Guam Tumon
Hotel Style:
#2 Spa Hotel in Tumon
#3 Luxury Hotel in Tumon
#3 Family Hotel in Tumon
#4 On the Beach Hotel in Tumon
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Regency Guam staff and other travellers.
10 questions
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Manila, Philippines
10 months ago
Washington DC, District of Columbia

See all questions (10)

Questions? Get answers from Hyatt Regency Guam staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room at the center of the bldg for a better view of the beach :)”
 of 5 bubbles 683JH_, 8 Mar 2017 | Read review
“High floor”
  • sunset
  • sunset
  • sunset
  • morning view
  • sunset
  • night view
 of 5 bubbles jdchua521, 7 Feb 2017 | Read review
“Make sure you ask for a room with higher floor because the beautiful views can be blocked by the palm trees”
 of 5 bubbles apple146, 3 Feb 2017 | Read review
“All the room has amazing sea view.....maybe higher floor”
 of 5 bubbles LunaKathy, 31 Oct 2016 | Read review
“Choose the side with ocean view. I'll choose the floor where the club breakfast is offered :).”
 of 5 bubbles MTB521, 17 Sep 2016 | Read review
5 of 5