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The Westin Resort Guam

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The Westin Resort Guam
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1,120 Reviews from our TripAdvisor Community

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Showing 341: English reviews
Singapore, Singapore
Reviewed 23 December 2016 via mobile

I go to Guam regularly and stayed in many hotels. I can say for certainty this is the best hotel in town. Great location, staff, service, and food. Rooms are ample and very clean. Hotel is very pleasant overall. Also, there is an ATM inside, which is very helpful. Walking distance from great places to eat.

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Helpful?
Thank Navarrowl
Harrison C, General Manager at The Westin Resort Guam, responded to this review

Hafa Adai Navarrowl, Thank you for choosing The Westin Resort Guam and for your excellent review. We are so pleased that we were able to meet your expectations. We look forward to welcoming you back in the near future. Be well, Harrison Cho

Dubai, United Arab Emirates
Reviewed 14 December 2016

We checked in at early morning as our flight choices to arrive in Guam is limited. Unlike any other Westin we've stayed at (like Westin Dubai and Westin Chosun) there is no welcome drink or any warm welcome at all. Only one person in the reception. In Westin Dubai, as an SPG Platinum, you check in at a special counter...

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Helpful?
Thank JanTG25
Harrison C, General Manager at The Westin Resort Guam, responded to this review

Hafa Adai JanTG25, Thank you for providing feedback to us regarding what you experienced during your stay with us, and would also like to thank you for your loyalty to SPG and The Westin Resort Guam. I would like to sincerely apologize for any inconvenience that you experienced. Please know that these issues will be brought to our team to...

Manila, Philippines
Reviewed 7 December 2016

I've stayed at other Westin properties such as Westin Bali and Westin Singapore and I must say that overall, this hotel fell short of the level of Westin quality that I've been accustomed to. Housekeeping definitely needs improvement. The fact that I had to ask myself every night if the room was really cleaned means it was not cleaned enough....

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Helpful?
2Thank noeux
Harrison C, General Manager at The Westin Resort Guam, responded to this review

Dear Noeux, Thank you your loyalty as an SPG member and for taking the time to leave your valuable feedback. I would like to sincerely apologize that we were not able to meet your expectations. Please be assured that we are taking your feedback seriously and will look into the issues mentioned including: improving housekeeping services, key card malfunction, pool...

Reviewed 5 December 2016

Hotel is one of the nicest in guam. I like this place more than any places I have stayed on guam. not only the location, beach access, service and cleanliness of the whole establishment is different level than others. westin does cost little more but it's well worth it.

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Helpful?
Thank bigJohnny670
Harrison C, General Manager at The Westin Resort Guam, responded to this review

Dear BigJohnny670, Thank you for choosing the beautiful Westin Resort Guam and for your kind review. We are delighted that you enjoyed your time with us. Thank you for noting our great location, convenient beach access, service, and cleanliness. We look forward to welcoming you back in the near future. Until then - Be well, Harrison Cho

Atlanta, Georgia
Reviewed 30 November 2016 via mobile

As an SPG Gold member, I would like to be acknowledged at some point in my stay. Never happened. Had to wait for the room, even though it was clearly check in time. Staff was polite but not overly friendly. When I got to the room it was humid and too warm. As others have stated, the thermostat is controlled...

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Helpful?
1Thank Richard R
Harrison C, General Manager at The Westin Resort Guam, responded to this review

Hafa Adai Richard R, First, I would like to personally thank you for your choosing The Westin Resort Guam, and for your continued patronage and your loyalty as an SPG Gold Member. We truly appreciate the feedback that we receive from our guests as it allows us an opportunity to improve our products and services in order to better serve...

Reviewed 28 November 2016

Traveled with family for a 4 night stay, two rooms. Awful experience and I am a pretty relaxed traveler for business or pleasure. The staff is nice enough but they have the unenviable task of trying to put a shine on a rundown property. You cannot set the temperature in the rooms less than 22 c/72 f. However, the room...

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2Thank Beavtayl
Harrison C, General Manager at The Westin Resort Guam, responded to this review

Dear Beavtayl, Thank you for your valuable feedback. I would like to sincerely apologize for any inconvenience that you experienced during your stay with us- specifically issues regarding the temperature of the air-condition in your room, the low shower head in your room, lack of availability of lounge chairs at the beach and pool, and the discrepancy with your room...

Chiba, Japan
Reviewed 27 November 2016

I carefully chose this hotel categorized as 5 star hotel for my 32th marriage anniversary, but I think it should be listed as 3 star hotel. At least two staff in the front desk were lack of basic knowledge (trainee ?) and inexperience with their computer reservation system which I could not imagine. The superior king room we stayed was...

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2Thank hir03
Harrison C, General Manager at The Westin Resort Guam, responded to this review

Hafa Adai Hir03, Thank you for taking the time to leave your feedback. I would like to apologize for any inconvenience that you experienced during your time with us. We do have several trainees at the front desk that are working hard to learn how to better serve our guests. I would also like to apologize that you were not...

Makati, Philippines
Reviewed 18 November 2016

I enjoyed the Westin in Guam. The beachfront was excellent and the room was quite comfortable. The hotel staff did a great job and the breakfast buffet was very good. Location isnt that bad, but most everything is accessible in Guam.

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Helpful?
Thank JP Anthony P
Harrison C, General Manager at The Westin Resort Guam, responded to this review

Hafa Adai JP Anthony P, Thank you for choosing The Westin Resort Guam and for your very valuable feedback. We are very pleased that you enjoyed your comfortable room, our friendly associates, breakfast buffet, and great location. We look forward to welcoming you back in the near future. Until then - be well, Harrison Cho

Reviewed 16 November 2016 via mobile

Most luxury hotels are located along the coast, but I found the Westin to be reasonable in price and adequate in service. The balcony view to the ocean was awesome and every morning we could see the wind surfers paddling by and the sunset in the evenings. The pool as well as the beach was perfect for relaxing, and would...

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Helpful?
Thank unagipai
Harrison C, General Manager at The Westin Resort Guam, responded to this review

Hafa Adai! Thank you for choosing The Westin Resort Guam during your recent visit and for taking the time to leave your excellent review. We are delighted that you enjoyed your time with us. Thank you for mentioning your room balcony and fantastic view of the ocean and Guam's amazing sunsets as well as the relaxing pool and beach areas....

Melbourne, Florida, United States
Reviewed 16 November 2016

I stayed at the Westin Hotel in Guam. The Hotel offers nicely appointed rooms and service. The food choices at the breakfast buffet at Taste are wonderful. I would highly recommend this property to anyone traveling to Guam. All rooms are ocean view directly on the beach. You wont find a better place to stay.

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Helpful?
Thank Gerald P
Harrison C, General Manager at The Westin Resort Guam, responded to this review

Dear Gerald P, Thank you for choosing The Westin Resort Guam and for your excellent review. We are very pleased that you enjoyed your time with us especially your room, beach front property, our service, as well as our breakfast offerings at our award winning Taste buffet. We look forward to welcoming you back on your next visit to Guam....

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Amenities

Highlights
  • Free Internet
  • Pool
  • Beachfront
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Taste
Taste
Cuisines: International
Isshin
Isshin
Cuisines: Japanese
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available

Additional Information about The Westin Resort Guam

Address: 105 Gun Beach Road, Tumon, Guam 96913-4202, Mariana Islands
Region: Mariana Islands > Guam > Tumon
Price Range: RM905 - RM1,961 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin Resort Guam 4.5*
Number of rooms: 432
Reservation Options:
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Also Known As:
The Westin Resort Guam Hotel Tumon
Westin Hotel Tumon
Westin Tumon
Tumon Westin
The Westin Resort Guam Tumon
Hotel Style:
#1 Family Hotel in Tumon
#3 Spa Hotel in Tumon
#5 Luxury Hotel in Tumon
#6 On the Beach Hotel in Tumon
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Resort Guam staff and other travellers.
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Questions? Get answers from The Westin Resort Guam staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get Royal Beach Club room”
 of 5 bubbles Traveling_Diaspora, 10 Feb 2017 | Read review
“Check that all items work in the room, it is an old hotel”
 of 5 bubbles callek2016, 2 Feb 2017 | Read review
“Partial ocean views barely have a view of the ocean. It's a bit of a falsity really.”
 of 5 bubbles Forgoton, 11 Jan 2017 | Read review
“Request for a room with a good beach view”
 of 5 bubbles noeux, 6 Dec 2016 | Read review
“They are all bad”
 of 5 bubbles Beavtayl, 27 Nov 2016 | Read review
5 of 5