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Perfect for what we needed. Brand new clean room, breakfast included and shuttle to pier 39 & union square! Highly recommend. Very pleasant front desk staff happy to help. Great hotel, would happily stay there again
The best attribute of the Cova is that it’s relatively inexpensive while still being fairly close to Union Square. The rooms are a decent size and mostly clean (e.g., the shower curtain had stains on it but nothing too bad). The staff is not helpful...More
The hotel is in a sketchy part of town. Homeless everywhere you look, but at least they don't bother you. The lobby is cute and nicely decorated, however when you get into the rooms, it's very plain. The bathroom is nice and has been updated...More
This hotel is located on Ellis St, between Hyde and Larkin Streets, in the Tenderloin district. Better to avoid walking along Eliis Street from Market Street as it's filled with homeless people, but not dangerous, at least in the daytime when I walked through it....More
4 Thank George L
Management response:Responded 12 February 2014
Thank you so much for your recent stay here at the Cova Hotel, and thank you for sharing your experience with us.
We truly appreciate your feedback and will definitely consider adding more shuttle hours in the future. On the other hand, we...More
I need to warn future travelers about the location of this hotel as I wish someone had warned us! Yes it is cheap and a fairly good hotel, but it is located in the Tenderloin. If you simply google the Tenderloin you will soon find...More
3 Thank Stephanie L
Response from Joyce P, Guest Satisfaction Ambassador at Cova HotelResponded 27 January 2014
Dear Stephanie L.,
Thank you for your recent stay and for sharing your experience with us.
We are distressed that our immediate neighborhood made your stay uncomfortable. We are located in the center of downtown San Francisco; hence the dramatic city life that surrounds our...More
Response from Matthew_Salvan | Property representative |
Good day Kat,
So sorry for the delay in response. The hotel is centrally located to many bus stops. Depending on where you are heading, we are less than 4 blocks away for a bus stop where your muni pass can be used. Just... More
Good day Kat,
So sorry for the delay in response. The hotel is centrally located to many bus stops. Depending on where you are heading, we are less than 4 blocks away for a bus stop where your muni pass can be used. Just letting you know that we do have a complimentary shuttle service to take you to Fisherman's Wharf, Union Square, and Japantown/Civic Center Bart. What a lot of our guests are saying about utilizing Uber and/or lyft is true. As a SF native, Lyft is my bestfriend.
As for your luggage, the only time we would charges $2.00 is in the case you would be checking out and leaving your bags over a long period of time. Other than that reason, holding your luggage is complimentary.