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Hotel Diva

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Hotel Diva
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1,663 Reviews from our TripAdvisor Community

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Showing 1,349: English reviews
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Frome, United Kingdom
Reviewed yesterday NEW

The Hotel Diva is a boutique type hotel with style.. we arrived flustered and wet. The staff helped us to settle in and helped with bags and a room change. The position of the hotel is great for shopping, eating, theatre and the cable car and steer car lines.. Loved it..

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Helpful?
Thank Jacky C
Newcastle upon Tyne, United Kingdom
Reviewed 2 days ago NEW

Rooms were tired and dusty. Decor really needed sorting and revamped. The location of the hotel was great and very central to everything. The room we were given was spacious but really really needed redecorating. The dressing table had greasy handprints and a film of dust on it. The bathroom also had mould showing showing around the sink too. I...

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1Thank Chris B
SLC
Reviewed 3 days ago NEW

I stay at the Diva while visiting for work. I like the location, service, and the rooms have always been clean and nice. It's more of a boutique hotel, but it's connected to a mexican restaurant (good food) and a starbucks, which is also convenient.

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Helpful?
Thank D9607CGsaral
Tyler L, Director of Operations at Hotel Diva, responded to this review

Thank you for the kind comments about our hotel. We appreciate your loyalty to us and value your feedback. We hope to see you again soon.

Oshawa
Reviewed 5 days ago NEW

The decor and contents of the rooms are modern (though hotel itself is probably a little old) The beds are super comfy, the location is convenient (though near the Tenderloin), and the staff is amazing (professional, fun, and friendly with great recommendations of things to do locally)! The gym is nice and there is a new selfie tv on the...

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Helpful?
Thank lynnek752
Tyler L, Director of Operations at Hotel Diva, responded to this review

Wow! Thank you for sharing your 5 star Diva experience with us! We are pleased to hear you had a wonderful stay! We appreciate you taking the time to review us and hope to see you again soon.

San ANtonio
Reviewed 6 days ago NEW

I enjoyed my stay here at the Diva. The customer service was absolutely great! Carlos, Pete and Jonathon provided great Customer Service I really appreciate their advise on where to dine and them taking the time to give us directions They all demonstrated excellent customer service skills. Thanks! Ms. Turner

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Helpful?
Thank vickit317
Tyler L, Director of Operations at Hotel Diva, responded to this review

Thank you for the kind comments on your recent experience with us. We are pleased to hear you were well taken care of by some of our staff members. We will praise them for a job well done. We hope to see you again in the near future Ms. Turner. Thanks again

Reviewed 6 days ago NEW

I have called twice this hotel twice now (and they do not have a 1-800 number which is very irritating) The first time I called it was to adjust my booking. However, the person who helped me over the phone could not pull up my original booking. She suggested that maybe it was because I had only just made the...

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Helpful?
Thank Heather B
Tyler L, Director of Operations at Hotel Diva, responded to this review

Hello Heather, I am very sorry to hear there has been some complications with the booking process. If this still has not been resolved please reach out to me directly and I would be happy to assist. Thank you for letting us know. We hope you have a great stay! Tlayton@Hoteldivaunionsquare.com Best, Tyler

Reviewed 1 week ago NEWvia mobile

Awesome spot, it's a little tired and most rooms face the building next to it 3 feet away. If you don't book direct you get the worst rooms and do not qualify for the deals that the Diva site offers The rooms are therefore very dark and they don't have adequate lighting

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Helpful?
Thank KeithNZ65
Tyler L, Director of Operations at Hotel Diva, responded to this review

Thank you for the comments on your recent stay with us. We are pleased to hear you enjoyed our location however we apologize you found the rooms to be less than excellent. We value your feedback and hope to impress you on a future stay.

Torrance, California
Reviewed 1 week ago NEWvia mobile

My family and friends had an excellent time staying at Hotel Diva! The staff were super friendly and very helpful! The Diva is centrally located to Day and night life! Had a blast walking around the city! Awesome having a Starbucks right next door! Thanks for making my 40th Birthday a memorable one!

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Helpful?
Thank AmyHolt19
Tyler L, Director of Operations at Hotel Diva, responded to this review

Wow! Thank you for choosing Hotel Diva to spend your birthday! We are happy to hear you had a wonderful stay! We appreciate your feedback and hope to see you next time you are in SF!

Portland, Oregon
Reviewed 1 week ago

This was my first stay at the Hotel Diva. The staff was friendly and helpful. My room was very nice and clean. The hotel was quiet and comfortable. If you are staying near Union Square you should check it out.

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Helpful?
Thank tomclemente
Tyler L, Director of Operations at Hotel Diva, responded to this review

Wow! Thank you for sharing your 5 star Diva experience with us! We are pleased to hear you had a wonderful stay and we hope to see you again soon.

Reviewed 1 week ago via mobile

Really good location, close to a cable car station and a few minutes away from a Bart Station as well. Showers are really strong. When we asked the reception about the extra bed, they said it would be already there, we would just have to "open it". We had to made the bed ourselves, with some sheets they had inside...

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Helpful?
Thank SofiaTorrinha
Tyler L, Director of Operations at Hotel Diva, responded to this review

Thank you for the feedback on your recent stay. We are pleased to hear you enjoyed our location however I apologize you were unsatisfied with our rooms. I can assure you this is not the experience we strive to offer our guests and will review these comments with our team to help us improve. We appreciate you letting us know....

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Staying in Union Square

Neighbourhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theatres in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Multilingual Staff
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
The avant-garde Hotel Diva with its ultra-modern rooms is in the center of all that San Francisco has to offer. Surrounded by theaters, shopping, nightlife, casual and fine dining, and steps away from Cable Car line, Hotel Diva is an excellent choice for couples, families, and business travelers. Amenities include complimentary high-speed wireless Internet, 24 hour business center, fitness room, and complimentary coffee and tea service in the morning. ... more   less 

Additional Information about Hotel Diva

Address: 440 Geary Street, San Francisco, CA 94102
Region: United States > California > San Francisco > Union Square
Price Range: RM826 - RM2,101 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Diva 3.5*
Number of rooms: 114
Reservation Options:
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Also Known As:
Diva Hotel San Francisco
Diva San Francisco
Hotel Style:
#74 Business Hotel in San Francisco
#75 Romantic Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Diva staff and other travellers.
14 questions
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See all questions (14)

Questions? Get answers from Hotel Diva staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had the double room #506 and it was good.”
 of 5 bubbles S8898FUannas, 1 Feb 2017 | Read review
“It can get noisy if your room is on Geary Street”
 of 5 bubbles 642jeanneb, 17 Jan 2017 | Read review
“If your'e already a smoker, you may have no problem with the smell in the rooms.”
 of 5 bubbles pcp2017, 10 Jan 2017 | Read review
“Rooms facing the street WILL experience noise from the crowds and vehicles, especially rowdier on the weekend.”
 of 5 bubbles cjayh2014, 4 Jan 2017 | Read review
“stayed in back”
 of 5 bubbles lucky1492, 1 Jan 2017 | Read review
5 of 5