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Hotel Zetta San Francisco

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Hotel Zetta San Francisco
Hotel Zetta San Francisco
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733 Reviews from our TripAdvisor Community

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Showing 623: English reviews
Jakarta, Indonesia
Level Contributor
40 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 2 days ago NEW via mobile

Was booked for 3 persons occupancy in a room with 2 Queen beds. Truly didn't expect how large the room was, the pictures online didn't do it justice. Beds were comfortable, superb amenities, large modern bathroom, a bunch of plugs located bedside, even a USB charging station. Noticed that the luxurious toiletries such as the shower gels, lotions and shampoos... More 

Helpful?
2 Thank sarahpangkey
Northport, New York
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 4 days ago NEW via mobile

I had to go to San Fransisco for work and decided to try a different hotel. I'm glad I did as Hotel Zetta was perfect. The check-in was smooth and the employees at the front desk were so nice. The rooms were spacious and clean and had a really cool vibe. The lobby bar was fun and the upstairs with... More 

Helpful?
2 Thank Michael C
Michel N, Manager at Hotel Zetta San Francisco, responded to this review

Michael C, Glad to hear that your stay with us exceeded the typical "work trip." Our rooms are quite spacious by SF standards, and our bathrooms exceed expectations as well. I'm also happy that you got a chance to sample our bar and playroom. They offer a great way to kick back after a day of work or on the... More 

Sydney, Australia
Level Contributor
39 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 1 week ago

This is a centrally located hotel with large adjoining rooms which made for a very comfortable stay. It has a cute lobby and large rooms for us and our 3 teenage kids - with shopping right next door, as well as a decent restaurant on the other side for meals.

Helpful?
3 Thank macmarkman
Michel N, Manager at Hotel Zetta San Francisco, responded to this review

mackmarkman, Kids, teenagers & adults all rave about our playroom. Something about a pool table, shuffleboard and giant plinko that appeals to people of all age. Do come back and hang out again, I challenge you to a game of shuffleboard! -Michel N General Manager More 

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago via mobile

My wife and I stayed here for 2 nights in transition from Oakland to Silicon Valley. The Zetta's location next to BART made those connections ideal since I was also traveling with a bike. Staff were great about allowing the bike in the room and were happy to store it in their secure valet room on the day I checked... More 

Helpful?
3 Thank Brad C
Michel N, Manager at Hotel Zetta San Francisco, responded to this review

Brad C, Thanks for highlighting our convenient and central location! We are walking distance to so many things including various modes of transportation, restaurants and world class shopping. Come back again and this time stop by the lobby to enjoy a drink and a game of pool. -Michel N General Manager More 

London, United Kingdom
Level Contributor
59 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 2 weeks ago

My wife and I recently stayed at the Zetta and it was a very enjoyable stay. The front desk staff were incredibly helpful, offering great advice about restaurants and places to visit. The hotel is a few minutes walk from the cable car turnaround and Powell Street train station, the latter meaning no need for an expensive cab in from... More 

Helpful?
3 Thank Prop19
Michel N, Manager at Hotel Zetta San Francisco, responded to this review

Prop19, It's always great to hear our friendly staff praised on Tripadvisor! Our staff is one of our most important assets and they do such a great job for our guests. In addition to our excellent team, our proximity to such classic attractions like the Cable Cars is fantastic. Simply walk around the corner and you are at the beginning... More 

Fairfax, Virginia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 2 weeks ago

We stayed for four nights including Halloween which was very cool. The hotel staff and many of the patrons were definitely into it. The room was nice with a large bathroom. The staff attempted to address all of our concerns and were totally professional the whole time. I am waiting to hear back from the GM before finalizing this review.

Helpful?
3 Thank srf3h
Michel N, Manager at Hotel Zetta San Francisco, responded to this review

srf3h, Thanks for the kind words! Halloween is always a great treat in San Francisco...we really get into the spirit of the holidays. We look forward to having you with us again. You don't have to wait until Halloween to come back, we always have something going on in San Francisco! -Michel N General Manager More 

Los Angeles, California
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago via mobile

I was very disappointed in my stay here. I usually don't post reviews but I felt I needed to this time. Mostly the stay was ok but as a breastfeeding/pumping mother I found some of the front desk staff to be rude and seem annoyed with me every time I needed to add to my breast milk stash that was... More 

Helpful?
1 Thank alisha k
Michel N, Manager at Hotel Zetta San Francisco, responded to this review

Alisha K, I am very disappointed to hear of the issues you experienced during your stay with us! We pride ourselves on providing a fantastic service experience, and our wonderful staff is constantly going above & beyond for our guests. Feedback like this is not common place and we will review our procedures with our team to ensure that we... More 

Birmingham, Alabama
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago via mobile

Stayed here one night before heading to Napa. Staff was very friendly. Car parking was a bit steep but it's San Francisco so it's probably standard. The room was nice but a bit dark. Room was clean, which is what I care mostly about. Hotel lobby bar has a great vibe. Was packed on a Thursday night. Didn't go upstairs... More 

Helpful?
2 Thank melbhm
Michel N, Manager at Hotel Zetta San Francisco, responded to this review

melbhm, I appreciate the nice feedback! Thank you in particular for highlighting the efforts of our housekeeping team. Our top priority is cleanliness and comfort and we are proud of the great work by our lovely room attendants. Our lobby bar, S+R Lounge, is a hit with our guests and locals alike so it does create a lively atmosphere in... More 

Mendocino, California
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 weeks ago

I have traveled to numerous countries and states the past 35 years. I have never been motivated to write a review until now. Hotel Zetta, San Francisco, was great for my wife and I. The bed is one of the best we have experienced, very comfortable. My wife appreciated the excellent bathroom lighting, many hotel bathrooms lack the light to... More 

Helpful?
3 Thank dtkt2016
Michel N, Manager at Hotel Zetta San Francisco, responded to this review

dtkt2016, Wow! This review is amazing, thank you for sharing! Our best asset is our warm and friendly staff. We are not your typical "cookie cutter" hotel, and this is proven by our personalized service we provide our guests. We treat you as friends rather than customers, and I think these emotions are on display daily. We have pointed out... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 weeks ago via mobile

I had the pleasure to stay in this hotel twice during the weekend while I was on business in Sillicon Valley. The people that work here are so friendly. Especially the people at the reception. They were really helpful with all my questions and even wrote me a 'fun things to do list' for my saturday night off. It was... More 

Helpful?
2 Thank Patrick R
Michel N, Manager at Hotel Zetta San Francisco, responded to this review

Patrick R, We love hearing such great comments about our friendly team! Our goal is to treat our guests as friends, after all that is what genuine service is all about. I would be curious to see what was on this "fun things to do" list, I would want to take some of those suggestions myself. What did you have... More 

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Staying in SoMa

Neighbourhood Profile
SoMa
South of Market (SoMa), has an urban and sophisticated vibe, but you're more likely to find big nightclubs and lots of industrial loft residences than you are to find boutique shopping. Although it’s the epicenter for tech startups in the city, visitors will be able to do more than just business - museums, top quality restaurants, and the San Francisco Giants now call this neighbourhood home. Most of its freeway-sized streets may not capture the same character as other neighbourhoods in the city, but pockets of charm, like South Park, can still be found throughout its side streets.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
No photo provided
S&R Lounge
Cuisines: International
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Room Service
  • Business Centre with Internet Access
Official Description (provided by the hotel)
In a city of exquisitely edgy contrasts, Hotel Zetta offers a high level of sophistication and service without taking itself too seriously. The vibrant décor and sustainable architecture lend an innovative, creative vibe, while the high-tech conveniences, oversized guestrooms and plush pillow top beds keep things modernand always relaxed. Located in the heart of San Francisco’s famously techy-savvy SoMa district and walking distance to Union Square, Hotel Zetta invites style-seeking travelers and local professionals to work, connect, play and get inspired.Located in the heart of San Francisco’s famously hip SoMa Distict, Hotel Zetta offers 116 fashionable rooms and suites to style-seeking business travelers, culture-seeking out-of-towners and local professionals. Work-hard-play-hard business travelers can customize in-room work spaces with over-sized butcher block desks and a bevy of high-tech conveniences, from Internet-ready Samsung 46” smart TVs with access to apps like Facebook, Twitter and Netflix, to G-LINK™ docking stations that let you wirelessly stream videos from your mobile devices to your TV. Want to escape the bustle of the city without actually leaving the city? Our amenity-rich urban enclaves elevate downtime with down comforters and imported linens atop sumptuous pillow top beds, complimentary Neil George bath and body amenities, and Illy coffee espresso machines. Each room's unique quality is accented with a one-of-a-kind tapestry; a stunning collage of antique Oriental rugs. ... more   less 

Additional Information about Hotel Zetta San Francisco

Address: 55 Fifth Street, San Francisco, CA 94103-1801 (Formerly Hotel Milano)
Region: United States > California > San Francisco > SoMa
Price Range: RM871 - RM2,555 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Zetta San Francisco 4*
Number of rooms: 116
Reservation Options:
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Also Known As:
Milano Hotel San Francisco
Hotel Milano San Francisco
Milano San Francisco
Hotel Style:
#1 Green Hotel in San Francisco
#14 Luxury Hotel in San Francisco
#19 Business Hotel in San Francisco
#27 Family Hotel in San Francisco
#27 Romantic Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Zetta San Francisco staff and other travellers.
22 questions
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Questions? Get answers from Hotel Zetta San Francisco staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The deluxe queen room was very spacious. Two large windows made it light and airy.”
 of 5 bubbles E3052REkareng, 16 Oct 2016 | Read review
“Our room was over an alley, not noisy, but view wasn't great. Still, I'd probably book a room looking over 5th Street next time.”
 of 5 bubbles jbW187XC, 15 Oct 2016 | Read review
“Top floors are best. Try the hummus from the bar. It's great!”
  • View from the room of the old Mint Building and a Big Daddy Speakeasy IPA from a local SF brewer
 of 5 bubbles j_to_the_l_o, 4 Oct 2016 | Read review
“Our rooms were quiet. Great location for all that SF has to offer”
 of 5 bubbles aggi-t, 3 Sep 2016 | Read review
“I asked for quiet room, but heard trash trucks a few times, middle of night.”
 of 5 bubbles keentraveler30, 21 Aug 2016 | Read review
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