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Hotel Zetta San Francisco

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GreenLeadersPlatinum level
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Hotel Zetta San Francisco
Hotel Zetta San Francisco
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771 Reviews from our TripAdvisor Community

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Showing 655: English reviews
Reviewed 24 March 2016

So I had the chance to stay for 3 night in this place and the service was great. Fortunately for me, my room was not on the side of the street so it was really quite. The only thing that I would have liked to know about was the charge for the incidentals that is $100 per night. Different from...

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Helpful?
19Thank Valkan S
Michel N, Manager at Hotel Zetta San Francisco, responded to this review

Valkan S, Thank you for your input. Sounds like you had a good experience with us during your stay. Being in downtown San Francisco can be a bit noisy at times, but we have a wide array of rooms to help any guest avoid the noise. Hope to have you back with us again. -Michel N General Manager

Reviewed 15 March 2016

As others have mentioned, the common spaces at this hotel are unique and fun - with plinko, pool and other games upstairs for the young or young at heart. The location is also great - close to transit and shopping. However, the corridors are dark and the room we were assigned (on a complimentary upgrade) was also dark - the...

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16Thank Cmcman00
Michel N, Manager at Hotel Zetta San Francisco, responded to this review

Cmcman00, We would definitely appreciate a chance to have you with us again. Although I am glad to hear that you enjoyed our fun amenities, I am disappointing that your stay was anything short of flawless. Please feel free to reach out to me directly when planning your return, I will personally see to it that we get you a...

New York City, New York
Reviewed 13 March 2016

Stayed there for 3 nights in December and absolutely loved it. Everyone from the bell staff, valet guys, reception and housekeeping were amazing. The decor is modern and chic. I would definitely come back

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19Thank Lyakochka
Michel N, Manager at Hotel Zetta San Francisco, responded to this review

Lyakochka, Your are correct in pointing out our friendly team. From the front door, to our desk and and housekeepers we are all dedicated in providing a great service experience. See you next time! -Michel N. General Manager

Lambertville, New Jersey
Reviewed 10 March 2016

Stayed one night at the Zetta and I have to start by saying it is 5-star customer service. Staff is young but uber friendly and professional. Hotel has a very hip vibe and the bar was very crowded during my evening check-in. My room was upgraded (thanks!) to an 8th floor. Room was spacious and modern. Great wireless internet connection...

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Helpful?
16Thank trinzeon
Michel N, Manager at Hotel Zetta San Francisco, responded to this review

Trinzeon, Thank you for your review. You're right, our staff is dedicated to providing our guests with a fantastic service experience; they will be happy to read your feedback. Also thank you for highlighting the amenities we offer. As a hotel that prides itself on our technology we always appreciate hearing about our internet...and the comfy bed is a great...

North Vancouver, Canada
Reviewed 10 March 2016

This is a fun hotel with lots of "hip" vibe. It is contemporary in design and comfortable. The staff are very helpful, friendly and welcoming. The rooms are fun, with interesting decor details. The bathroom was a good size, spacious and well stocked with products. Coffee in the room was good (once I mastered the machine!), and the place was...

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Helpful?
14Thank Anne S
Michel N, Manager at Hotel Zetta San Francisco, responded to this review

Anne S, Glad to hear that you had a good business trip with us. Our aim is to make any business travelers stay more enjoyable than just a "business trip." I think our decor and vibe help do that. We look forward to welcoming you back again whether on business or pleasure. -Michel N General Manager

Toronto, Canada
Reviewed 9 March 2016 via mobile

Creative hotspot! This was an amazing booking - all based on the contemporary rooms and 30ft. Plinko game in the lobby. That's right! Plinko. Fantastic location - close to everything. Hotel staff were on the ball - friendly, and available for whatever we needed with answers to all of our questions. Thank you for always having an extra umbrella available!...

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Helpful?
18Thank D_TO1
Michel N, Manager at Hotel Zetta San Francisco, responded to this review

D_TO1, I have to agree with you that locals and out of towners both enjoy our setting. After all how could you go wrong with tasty drinks, warm staff and Plinko?! We dig our lobby bar and the atmosphere you describe, come back and enjoy it again soon. -Michel N General Manager

Auckland, New Zealand
Reviewed 3 March 2016

Stayed in this hotel around new years. Great service, great rooms! Hotel bellman was very friendly. Couldn't remember his name... Very tall and skinny young man. Anyone know it? Maybe the Hotel Manager can get back to me. It's in the back of my mind somewhere... Anyway, I would recommend this hotel!!!

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17Thank Eric H
Michel N, Manager at Hotel Zetta San Francisco, responded to this review

Eric H, The bellman you are referring to is Nate. I agree with you that he does a great job, and I will point out your comments to him. Our goal is to ensure flawless service on all fronts, and that includes our bellman. Please do not hesitate to reach out to me directly when planning your next trip to...

Reviewed 28 February 2016 via mobile

Outstanding!! Not just the hotels posh environment and amazing location and room, but the staff was absolutely amazing!! We've never been to San Francisco and it was my birthday and Christine and Ria were amazing! They upgraded our room to a suite and literally did everything to make sure we were happy at check in. They helped us the entire...

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Helpful?
17Thank Melissa P
Michel N, Manager at Hotel Zetta San Francisco, responded to this review

Mellisa P, Thank you for the lovely comments! We are always excited to have guests who are celebrating special occasions, and I am happy to hear that you felt the Zetta love! We are proud to have such a great team who go above and beyond for our guests, they enjoy hearing such great feedback. We hope to have you...

Portland, Oregon
Reviewed 28 February 2016 via mobile

Everyone we met at Hotel Zetta was so great. Daniel and Anthony made our stay extra special. Our room was clean, spacious and full of cool amenities. The bed was so extremely comfortable that we found it difficult to get up and out for a city stroll. We'll be back!

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Helpful?
15Thank Eljay2014
Michel N, Manager at Hotel Zetta San Francisco, responded to this review

Eljay2014, We are excited to hear that you enjoyed your stay! Our housekeeping team does a great job to ensure the highest cleanliness standards and you are correct in mentioning all of the cool amenities we offer. I certainly hope that our comfy beds did not interfere with your plans in San Francisco! Please let us know when you would...

Stockholm, Sweden
Reviewed 19 February 2016 via mobile

Super friendly and accommodating reception staff, went that extra mile to make us feel welcome. Rooms were clean and fresh and had everything we needed. Location was central and close to some good dinner and breakfast spots. The bartenders in the hotel bar (especially Zoe!) were so nice and we had a great time just hanging in the bar. Definitely...

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Helpful?
14Thank Liv H
Michel N, Manager at Hotel Zetta San Francisco, responded to this review

Liv H, Thank you for your feedback. It really is hard to beat our location in downtown San Francisco, everything is within walking distance and public transportation is easily accessible as well with tons of great restaurants in the area, in particular the Cavalier. I am also happy to hear that you enjoyed the drinks in our bar. We put...

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Staying in SoMa

Neighbourhood Profile
SoMa
South of Market (SoMa), has an urban and sophisticated vibe, but you're more likely to find big nightclubs and lots of industrial loft residences than you are to find boutique shopping. Although it’s the epicenter for tech startups in the city, visitors will be able to do more than just business - museums, top quality restaurants, and the San Francisco Giants now call this neighbourhood home. Most of its freeway-sized streets may not capture the same character as other neighbourhoods in the city, but pockets of charm, like South Park, can still be found throughout its side streets.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
No photo provided
S&R Lounge
Cuisines: International
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Breakfast Available
  • Room Service
  • Business Centre with Internet Access
Official Description (provided by the hotel)
In a city of exquisitely edgy contrasts, Hotel Zetta offers a high level of sophistication and service without taking itself too seriously. The vibrant décor and sustainable architecture lend an innovative, creative vibe, while the high-tech conveniences, oversized guestrooms and plush pillow top beds keep things modernand always relaxed. Located in the heart of San Francisco’s famously techy-savvy SoMa district and walking distance to Union Square, Hotel Zetta invites style-seeking travelers and local professionals to work, connect, play and get inspired.Located in the heart of San Francisco’s famously hip SoMa Distict, Hotel Zetta offers 116 fashionable rooms and suites to style-seeking business travelers, culture-seeking out-of-towners and local professionals. Work-hard-play-hard business travelers can customize in-room work spaces with over-sized butcher block desks and a bevy of high-tech conveniences, from Internet-ready Samsung 46” smart TVs with access to apps like Facebook, Twitter and Netflix, to G-LINK™ docking stations that let you wirelessly stream videos from your mobile devices to your TV. Want to escape the bustle of the city without actually leaving the city? Our amenity-rich urban enclaves elevate downtime with down comforters and imported linens atop sumptuous pillow top beds, complimentary Neil George bath and body amenities, and Illy coffee espresso machines. Each room's unique quality is accented with a one-of-a-kind tapestry; a stunning collage of antique Oriental rugs. ... more   less 

Additional Information about Hotel Zetta San Francisco

Address: 55 Fifth Street, San Francisco, CA 94103-1801 (Formerly Hotel Milano)
Region: United States > California > San Francisco > SoMa
Price Range: RM1,093 - RM2,584 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Zetta San Francisco 4*
Number of rooms: 116
Reservation Options:
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Also Known As:
Milano Hotel San Francisco
Hotel Milano San Francisco
Milano San Francisco
Hotel Style:
#1 Green Hotel in San Francisco
#14 Luxury Hotel in San Francisco
#19 Business Hotel in San Francisco
#27 Family Hotel in San Francisco
#27 Romantic Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Zetta San Francisco staff and other travellers.
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Questions? Get answers from Hotel Zetta San Francisco staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I asked for high floor, got 703 corner room on 7th out of 8, no noise whatsoever.”
 of 5 bubbles ZAM16, 28 Jan 2017 | Read review
“Upgrade to studio”
 of 5 bubbles Vaughanus, 8 Jan 2017 | Read review
“Staying looking onto 5th street”
 of 5 bubbles Rchind, 5 Jan 2017 | Read review
“Higher rooms have less street noise, though it isn't a noisy place”
 of 5 bubbles D744AVdavidm, 22 Dec 2016 | Read review
“Ask for rooms away from the back area of the hotel where there is a loading dock - quite noisy in the early am”
 of 5 bubbles J5451OQstevec, 6 Dec 2016 | Read review
5 of 5