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Orchard Garden Hotel

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1,372 Reviews from our TripAdvisor Community

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Showing 1,252: English reviews
Austin, Texas
Reviewed 4 weeks ago

I have to share great guest and customer service experiences and wanted to genuinely thank your Orchard Garden Hotel associate Janny for her assistance today. My husband is traveling for business and lost his ID in the airport, so he asked me to overnight his passport and I mistakenly sent it to the wrong Orchard property as he was staying...

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Helpful?
Thank SamanthaJn
Collins C, Owner at Orchard Garden Hotel, responded to this review

Thank you so much for spreading the kind word about us, Samantha! Once again, I'm passing along your compliments to Janny, as I know your words will mean a lot. I'm relieved that your husband was finally able to get his passport as well! We're always happy to help out in situations like this. Hope we'll get the pleasure of...

Charlotte, North Carolina
Reviewed 5 weeks ago

The hotel is clean, staff are friendly/helpful, the rooms are well designed, and it is in a great location for getting to shops, restaurant, and the financial district for work. I stay here a couple times a year for business travel and always enjoy my stay here.

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Helpful?
Thank goodstar40
Collins C, Owner at Orchard Garden Hotel, responded to this review

Thank you so much for choosing to stay with us every time. It's great to hear that you've always found what you needed here and that you've taken advantage of our location to check out the surrounding area. I look forward to welcoming you back on your next business trip! Safe travels, Collins C., Front Office Manager

Denver, Colorado
Reviewed 28 October 2016

incredibly friendly and prompt service; upgraded without asking because it was available to us; right next to the Chinatown entrance and within walking distance of all attractions. Valet parking was easy. Breakfast was delicious.

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Helpful?
Thank Insley F
Collins C, Owner at Orchard Garden Hotel, responded to this review

When you go on vacation, everything should be easy, Insley. I'm thrilled that everything from the convenience of our parking to our location was to your liking. If there's anything else you'd like, our staff will always try to make it happen. I hope you have a safe journey home, and we look forward to having you back again soon!...

Charlotte, North Carolina
Reviewed 28 October 2016 via mobile

Stayed here for business so unsure what the normal rate is but this was pretty cheap compared to others so it was a good value. Room was clean and bed was comfortable. Bathroom is average with average shower. I liked the slippers and robe. Lobby is small and service was fine. My main complaint is the fitness center is very...

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Helpful?
Thank Aditya T
Collins C, Owner at Orchard Garden Hotel, responded to this review

I'm glad that you enjoyed your stay with us, Aditya! Our staff is here to make your stay better, so don't hesitate to ask them if you have any questions or concerns. As for the fitness center, I apologize that it wasn't quite big enough for you. As you mentioned, we have discounted passes to a local gym. However, space...

Washington DC, District of Columbia
Reviewed 26 October 2016

The cost and location of this hotel were reasonable and made for easy walking in the area. I found a cozy cigar bar not to far away. The hotel was clean, with rob and slippers in the closet. Please note this hotel does not have a full restaurant onsite but they were very accommodating and reheated food for me when...

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Helpful?
Thank BlackCamel P
Collins C, Owner at Orchard Garden Hotel, responded to this review

I'm delighted that you enjoyed your experience with us! It sounds like you had some time to explore the surrounding area and enjoyed a few of our amenities like those slippers. Our staff are always here to make your stay better, so don't hesitate to let us know if there's anytihng more we can do to make your next stay...

Metro Minneapolis-Saint Paul, Minnesota
Reviewed 24 October 2016

We were very glad that we chose the Orchard Garden Hotel for our weekend stay in San Francisco. The staff were friendly and helpful. The rooms were a decent size and very comfortable. The hotel location was good.

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Helpful?
Thank RLT389
Collins C, Owner at Orchard Garden Hotel, responded to this review

I'm so pleased that you enjoyed your stay with us! Especially if you're here on vacation, it's crucial to be right in the middle of the city, so it's great to hear that the location was to your liking. Of course, there's always more to see in San Francisco, so I hope we'll get to welcome you back again soon!...

Doha, Qatar
Reviewed 22 October 2016 via mobile

The staff at the Orchard Garden Hotel is very interested in getting to know their guests. Finding out where they have traveled and why they are visiting San Francisco. The staff does make a lot of suggestions for sites and things to do, all very welcomed. I did wish the hotel provided free bottle water in the room. Breakfast was...

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Helpful?
Thank Batrik910
Collins C, Owner at Orchard Garden Hotel, responded to this review

I'm thrilled that you found our staff so helpful and welcoming, Batrik -- that's exactly as it should be! As for the bottled water, we believe that providing these would go against our green initiative goals. That being said, I'm so pleased that the rest of your stay was enjoyable! Safe travels home, and we look forward to welcoming you...

Cincinnati, Ohio
Reviewed 16 October 2016

Staying at the Orchard Garden Hotel was a wonderful experience. Hotel staff were great and helpful. It is in a wonderful location on the edge of Chinatown and walkable distance to BART, which we took from the airport. We also took the Big Bus sightseeing and it picked us up on the corner directly across from the hotel. Be sure...

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Helpful?
Thank marycarolmelton
Collins C, Owner at Orchard Garden Hotel, responded to this review

Thank you so much for taking the time to let us know about your stay, Marycarol! I'm thrilled that our location was such a great part of your experience with us. Isn't it a beautiful part of the city? Hope you have safe travels home, and we look forward to seeing you on your next visit to San Francisco! Be...

Sydney, Australia
Reviewed 15 October 2016 via mobile

The hotel is in a great location walking distance to most areas, a good choice of restaurants close by, the staff were very helpful my room as very comfortable and clean and the bathroom was big enough I would defiantly stay here again in my next trip

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Helpful?
Thank Pee42
Collins C, Owner at Orchard Garden Hotel, responded to this review

I'm so pleased that you enjoyed your time with us! Isn't it lovely walking around and checking out some of the local attractions? After a long day of sight seeing it's great to hear that you enjoyed coming back to relax in your room. Hope we'll get the pleasure of seeing you again on your next trip to the city!...

Reviewed 14 October 2016 via mobile

Right next to southern end of Chinatown and next to financial district. Short walk to Union Square shopping. Room was modern and immaculate. Bed was very large and comfortable. Bathroom was very large and we'll appointed. Definitely recommend this place. We'll be back for sure.

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Helpful?
Thank Keith N
Collins C, Owner at Orchard Garden Hotel, responded to this review

I'm delighted that the room, amenities, and location were all to your liking, Keith! Isn't it nice to come back to a comfortable bed and a large bathroom? Looking forward to seeing you again on your next trip to San Francisco! Safe travels home, Collins C., Front Office Manager

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Staying in Chinatown

Neighbourhood Profile
Chinatown
As the oldest in North America, San Francisco's Chinatown is an exotic experience. A unique neighbourhood decorated with colourful shops, historic streetlights, hanging lanterns, and pagoda roofs awaits behind the stone-carved dragon gates. Feast on dim sum at the tea houses, or meet the locals who gather at historic Portsmouth Square to play chess or practice Tai Chi. Fish markets, produce stands, tourist shops, jewelry stores, fortune tellers, temples and restaurants come together to create a world unto itself in this historic neighbourhood.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Established in 2006, The Orchard Garden Hotel is one of California's first and foremost eco-friendly hotels. Mixing state-of-the-art amenities with a dedication to protecting the environment, we invite you relax in utmost comfort with us! Built to the national standards of green building developed by the U.S. Green Building Council, The Orchard Garden Hotel is LEED certified, Green Seal Certified, and has earned Trip Advisor's Certificate of Excellence award and gold level for Green Leaders. In addition striving for a 100% non-smoking environment, the hotel is also California's debut of a guest room key card energy control system, which reduces an overall of 20% energy consumption. The Huang Family is committed to maintaining an environmentally friendly and non-toxic environment, as well as a chic and convenient experience. Nestled in the heart of San Francisco, The Orchard Garden Hotel is located near the Financial District, Union Square shops, and many museums and attractions. Whether you are at our Roots restaurant eating locally sourced foods or relaxing on our rooftop garden, you will be at ease with us. We invite you to experience a "Tradition of Excellence" at the Orchard Garden Hotel! ... more   less 

Additional Information about Orchard Garden Hotel

Address: 466 Bush St, San Francisco, CA 94108-3731
Region: United States > California > San Francisco > Chinatown
Price Range: RM817 - RM1,822 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Orchard Garden Hotel 4*
Number of rooms: 86
Reservation Options:
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Also Known As:
Orchard Garden San Francisco
Hotel Orchard Garden
Hotel Style:
#9 Green Hotel in San Francisco
#12 Luxury Hotel in San Francisco
#16 Romantic Hotel in San Francisco
#21 Family Hotel in San Francisco
#43 Business Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Orchard Garden Hotel staff and other travellers.
7 questions
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Lismore, New South Wales, Australia

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Questions? Get answers from Orchard Garden Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were facing the street, no noise issues...”
 of 5 bubbles scubatimm, 17 Nov 2016 | Read review
“Had an upper floor back room and it was very quiet.”
 of 5 bubbles terrydryan, 10 Nov 2016 | Read review
“Hotel is located right at Dragon Gate entrance”
 of 5 bubbles blackcamelpassport, 26 Oct 2016 | Read review
“We had a room off the street. Not the best view but we didn't care. We just wanted a good night's sleep.”
 of 5 bubbles DMM53, 5 Oct 2016 | Read review
“Our room was quiet -on the 9th floor”
 of 5 bubbles y2irvng, 1 Oct 2016 | Read review
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