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Orchard Garden Hotel

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1,380 Reviews from our TripAdvisor Community

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Showing 1,259: English reviews
Reviewed 21 November 2016

We were travelling for the first time with our 5 month old son, so we wanted everything to go as smooth as possible. Everything at our hotel met our expectations; the location is excellent, the staff is very friendly and the hotel was quiet and tidy. I would definitely recommend this hotel to friends and family.

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Helpful?
Thank Kristín Lilja R
Collins C, Owner at Orchard Garden Hotel, responded to this review

I'm so pleased that you trusted us to take care of your family while you were traveling, Kristín -- it's an honor! I hope your entire visit in San Francisco was a wonderful one, and it would be a delight to have you back again soon. Safe travels home, Collins C., Front Office Manager

Mountain View, CA
Reviewed 21 November 2016

Checking in and out was quick and efficient, the room was clean and well appointed. The bed was very comfortable! My only complaint is that the windows didn't open, so we had to rely on the vent to circulate the air. Unfortunately, it blew right over the bed, which was very unpleasant, so we had to turn it off in...

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Helpful?
Thank avid_traveler_2007
Collins C, Owner at Orchard Garden Hotel, responded to this review

I'm sorry for the inconvenience with the window. If you have any such concerns during your stay, please don't hesitate to alert our staff, as we're always happy to help fix the problem or move you to another room. That being said, it's great to hear that the rest of your stay was very pleasant and stress-free. Hope we'll have...

Reviewed 19 November 2016 via mobile

Prime location (near Chinatown and Union Square) and spacious room. Friendly and helpful staff. However, they do not provide complimentary water to guests which is really elementary - one bottle of water costs about USD3.

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Helpful?
Thank Ang M
Collins C, Owner at Orchard Garden Hotel, responded to this review

I'm glad that you found our location to be convenient and appreciated the size of our rooms, Ang! As for the water, thank you for your thoughtful feedback -- I'll be sure to speak with my team about that. Hope you have safe travels home, and we look forward to welcoming you back to San Francisco! Best, Collins C., Front...

Maui
Reviewed 18 November 2016

This hotel is right next to the China Gate into China Town. 3 blocks from Union Square, 2 blocks from the Bush Street on/off for the cable cars to Fisherman's Wharf or Ghiradelli Square and reasonably priced. Room clean and well appointed... what more can you really want!

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Helpful?
Thank scubatimm
Collins C, Owner at Orchard Garden Hotel, responded to this review

I'm thrilled that our location was everything you were hoping for! When you're here to sightsee, there's really no better place to start than Chinatown and Union Square. Of course, there's always more to see, so I hope we'll have the pleasure of seeing you again on your next trip to San Francisco! Safe travels home, Collins C., Front Office...

Derry, New Hampshire
Reviewed 10 November 2016

My husband and I go to San Francisco frequently to visit our son. This was the first time that we stayed at the Orchard Garden. The room was nice, the friendliness and service was even better. We always enjoy a walk through China Town which made to location of the hotel very convenient for us.

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Helpful?
Thank terrydryan
Collins C, Owner at Orchard Garden Hotel, responded to this review

I'm so pleased that you and your husband finally got a chance to stay with us, Terry! I couldn't agree more that a walk through China Town is a must while visiting San Francisco, so I'm glad that you enjoyed our proximity to the gate. I hope we'll have the pleasure of seeing you the next time you're in town!...

new york
Reviewed 9 November 2016

Rooms are on the small side but manageable. They are clean and well kept. It is next to chinatown and close to high end shopping boutiques. There is a breakfast available in the lobby but a great cafe is just across the street that has the best eggs benedict! Also, a starbucks just down the street. I would highly recommend...

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Helpful?
Thank braceface4
Collins C, Owner at Orchard Garden Hotel, responded to this review

I'm so pleased you enjoyed your stay! All of the wonderful location attractions and fun places to eat around us are some of the gems of the city, so it's wonderful to hear that you had time to check them out. Of course, after a day of sightseeing, coming back to a comfortable bed is everything! Hope we'll get the...

London, Canada
Reviewed 7 November 2016

The room was small but the price was right and the room was clean. The staff were amazing as well. The location is right beside the famous entrance to China Town, very cool! I found their checkout time was late which was awesome since we went out for Halloween the night before.

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Helpful?
Thank Ryan W
Collins C, Owner at Orchard Garden Hotel, responded to this review

Halloween in the city is so much fun -- I'm thrilled you enjoyed, Ryan! As you know, our staff are here to help if there's anything you need. Hope we'll have the pleasure of seeing you again on your next visit to San Francisco! All the best, Collins C., Front Office Manager

Austin, Texas
Reviewed 2 November 2016

I have to share great guest and customer service experiences and wanted to genuinely thank your Orchard Garden Hotel associate Janny for her assistance today. My husband is traveling for business and lost his ID in the airport, so he asked me to overnight his passport and I mistakenly sent it to the wrong Orchard property as he was staying...

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Helpful?
Thank SamanthaJn
Collins C, Owner at Orchard Garden Hotel, responded to this review

Thank you so much for spreading the kind word about us, Samantha! Once again, I'm passing along your compliments to Janny, as I know your words will mean a lot. I'm relieved that your husband was finally able to get his passport as well! We're always happy to help out in situations like this. Hope we'll get the pleasure of...

Charlotte, North Carolina
Reviewed 1 November 2016

The hotel is clean, staff are friendly/helpful, the rooms are well designed, and it is in a great location for getting to shops, restaurant, and the financial district for work. I stay here a couple times a year for business travel and always enjoy my stay here.

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Helpful?
Thank goodstar40
Collins C, Owner at Orchard Garden Hotel, responded to this review

Thank you so much for choosing to stay with us every time. It's great to hear that you've always found what you needed here and that you've taken advantage of our location to check out the surrounding area. I look forward to welcoming you back on your next business trip! Safe travels, Collins C., Front Office Manager

Denver, Colorado
Reviewed 28 October 2016

incredibly friendly and prompt service; upgraded without asking because it was available to us; right next to the Chinatown entrance and within walking distance of all attractions. Valet parking was easy. Breakfast was delicious.

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Helpful?
Thank Insley F
Collins C, Owner at Orchard Garden Hotel, responded to this review

When you go on vacation, everything should be easy, Insley. I'm thrilled that everything from the convenience of our parking to our location was to your liking. If there's anything else you'd like, our staff will always try to make it happen. I hope you have a safe journey home, and we look forward to having you back again soon!...

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Staying in Chinatown

Neighbourhood Profile
Chinatown
As the oldest in North America, San Francisco's Chinatown is an exotic experience. A unique neighbourhood decorated with colourful shops, historic streetlights, hanging lanterns, and pagoda roofs awaits behind the stone-carved dragon gates. Feast on dim sum at the tea houses, or meet the locals who gather at historic Portsmouth Square to play chess or practice Tai Chi. Fish markets, produce stands, tourist shops, jewelry stores, fortune tellers, temples and restaurants come together to create a world unto itself in this historic neighbourhood.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Established in 2006, The Orchard Garden Hotel is one of California's first and foremost eco-friendly hotels. Mixing state-of-the-art amenities with a dedication to protecting the environment, we invite you relax in utmost comfort with us! Built to the national standards of green building developed by the U.S. Green Building Council, The Orchard Garden Hotel is LEED certified, Green Seal Certified, and has earned Trip Advisor's Certificate of Excellence award and gold level for Green Leaders. In addition striving for a 100% non-smoking environment, the hotel is also California's debut of a guest room key card energy control system, which reduces an overall of 20% energy consumption. The Huang Family is committed to maintaining an environmentally friendly and non-toxic environment, as well as a chic and convenient experience. Nestled in the heart of San Francisco, The Orchard Garden Hotel is located near the Financial District, Union Square shops, and many museums and attractions. Whether you are at our Roots restaurant eating locally sourced foods or relaxing on our rooftop garden, you will be at ease with us. We invite you to experience a "Tradition of Excellence" at the Orchard Garden Hotel! ... more   less 

Additional Information about Orchard Garden Hotel

Address: 466 Bush St, San Francisco, CA 94108-3731
Region: United States > California > San Francisco > Chinatown
Price Range: RM896 - RM2,033 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Orchard Garden Hotel 4*
Number of rooms: 86
Reservation Options:
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Also Known As:
Orchard Garden San Francisco
Hotel Orchard Garden
Hotel Style:
#9 Green Hotel in San Francisco
#10 Luxury Hotel in San Francisco
#16 Romantic Hotel in San Francisco
#21 Family Hotel in San Francisco
#43 Business Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Orchard Garden Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms viewing the main street have the only "views".”
 of 5 bubbles 67michellel, 9 Jan 2017 | Read review
“Back side of hotel is very quiet.”
 of 5 bubbles ucsb86, 21 Dec 2016 | Read review
“We were facing the street, no noise issues...”
 of 5 bubbles scubatimm, 17 Nov 2016 | Read review
“Had an upper floor back room and it was very quiet.”
 of 5 bubbles terrydryan, 10 Nov 2016 | Read review
“Hotel is located right at Dragon Gate entrance”
 of 5 bubbles blackcamelpassport, 26 Oct 2016 | Read review
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