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Traveller (28)
Room & Suite (5)
Dining (1)
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  • Excellent1%
  • Very good10%
  • Average19%
  • Poor14%
  • Terrible56%
4 weeks ago
“Genuine Mission District experience”
21 Feb 2018
“Better than expected”
Free Wifi
Rooftop Bar
Business Centre
2 Star Hotel
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Reviews (82)
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1 - 5 of 57 reviews
Reviewed 4 weeks ago via mobile

A genuine hotel in the middle of Mission District with the right charm and feeling, we were after. In need of renovation, but clean and very save. The personnel is wonderful! You can find plenty of places with delicious food all around in the neighbourhood,...More

Thank Tzenko S
Response from GuestXperienceTeam, Guest Relations Manager at El Capitan HotelResponded 4 weeks ago

Dear guest, Thank you for your very nice feedback. We're glad to hear that you felt we gave good value for the accommodation. We hope you will have another opportunity to stay with us again in the future. Kind regards, Customer Care Team

Reviewed 21 February 2018 via mobile

Having read some reviews I didn’t have high expectations for El Capitan, but it was the cheapest place around, so I went for it. In fact, the staff on the front desk were really helpful, and the location in the Mission is perfect if you...More

2  Thank InkBoxer
Response from GuestXperienceTeam, Guest Relations Manager at El Capitan HotelResponded 23 February 2018

Dear InkBoxer, we are very pleased that our property suited your needs so well, and that you enjoyed your stay with us. We hope to welcome you back for another great stay the next time you're in town! Kind regards, Customer Care Team

Reviewed 19 November 2017 via mobile

The hotel is in a neighborhood where a lot of graffiti on the walls, dirty, only couple showers on the hallway to share among all rooms. We booked two queen beds room but they gave us the 1 queen bed room, I asked to exchange...More

Thank Trí T
Response from GuestXperienceTeam, Guest Relations Manager at El Capitan HotelResponded 21 November 2017

We are very sorry to hear that you had such a poor first impression of our hotel. We pride ourselves on providing excellent customer service to our guests, so we are very disappointed to hear about your experience. We apologize profusely for this, and we...More

Reviewed 8 November 2017 via mobile

This little hotel is in the former old El Capitan movie theatre. It's definitely for young people on a budget but it's clean, retro and definitely on a street with plenty of night life! Bars with live Cuban music, restaurants etc. We had a sink...More

Thank Vicki S
Response from GuestXperienceTeam, Guest Relations Manager at El Capitan HotelResponded 18 November 2017

Hi Vicky, Thank you very much for your feedback, we always appreciate the time that our guests take to review their stay. We are pleased that you had an overall good stay with us. We hope to see you soon! Thanks and have a good...More

Reviewed 8 November 2017

I booked this as a budget hotel and did not see any of the very negative reviews before paying - my heart sank! However, for us, it all turned out OK. The following points are made: 1. Parking. Costs $15 or $20 dollars for 12...More

Thank David G
Response from GuestXperienceTeam, Guest Relations Manager at El Capitan HotelResponded 18 November 2017

Dear David, we are glad we were able to provide you with good accommodation at an excellent price. We hope to welcome you again soon. Thank you for your feedback :) Kind regards, Customer Care Team

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Top amenities
Free High Speed Internet (WiFi)
Price range
US$93 - US$337 (Based on Average Rates for a Standard Room)
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United States > California > San Francisco > Mission District
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Traveller (28)
Room & Suite (5)
Dining (1)
Family and Play Areas (1)
Mission District
From burritos to bicyclists, the Mission is the
foundation for all things hip in the city. Cultural
attractions, an independent arts community, sumptuous
street murals and a high density of bars and cafes
make this neighbourhood a magnet for young people.
While terrific inexpensive food is abundant, its
top-of-the-line restaurants now compete with the
city’s best for fashionable diners. Indulge as the
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Room Tips
"I don’t think there are any ..."
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"Noisy street, a hotel just for one night or two tops."
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"Better rooms on second floor."
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"Not staying here is the best tip I can provide"
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