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06/08/2017 07/08/2017
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    Serrano Hotel

    405 Taylor St, San Francisco, CA 94102-1765
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    US$203
    US$203
    US$203
    Traveller (398)
    Room & Suite (237)
    Dining (18)
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    Overview
    • Excellent26%
    • Very good45%
    • Average19%
    • Poor6%
    • Terrible4%
    Travellers talk about
    “union square” (446 reviews)
    “tenderloin” (147 reviews)
    Free Wifi
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Concierge
    Pets Allowed
    Wheelchair Access
    Business Centre
    Dry Cleaning
    4.0 Star Hotel
    All hotel details
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    The Marker San Francisco, A Joie de Vivre Hotel
    2,634 reviews
    #40 of 229 hotels in San Francisco
     
    Stanford Court San Francisco
    4,521 reviews
    #58 of 229 hotels in San Francisco
     
    Villa Florence
    1,656 reviews
    #88 of 229 hotels in San Francisco
     
    Tilden Hotel
    150 reviews
    #101 of 229 hotels in San Francisco
     
    Rooms
    6 Aug7 Aug
    |
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a Review
    Reviews (2,622)
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    There are newer reviews for Serrano Hotel
    See the most recent reviews

    881 - 885 of 2,323 reviews

    Reviewed 26 August 2016

    Need better workout equipment with all the function working. Equipment making loud annoying noises and TV screen not working. Rooms clean and comfortable. Very friendly and helpful staff. I found the parking lot next door very convenient. Location good for walking to Union Square or...More

    Review collected in partnership with this hotel
    Thank 686ede
    Response from Jenny K, Guest Relations Manager at Serrano HotelResponded 30 August 2016

    Hello 686ede, A Giant’s game is one of our favorite reasons to visit SF, and we’re thrilled our location made your getaway easy! Thanks for letting us know about our fitness room issues. We’re passing this on to our maintenance team-- because even if we...More

    Reviewed 25 August 2016

    Nice hotel, rooms could have been cleaner (dust in carpets under bed and around baseboards), great beds, location ok, very close to Tenderloin area which was a very yucky part of town, don't take the wrong street down or you'll end up there.More

    Review collected in partnership with this hotel
    Thank 655552k
    Response from Jenny K, Guest Relations Manager at Serrano HotelResponded 30 August 2016

    Hello 655552k, When you stay at Serrano, a spotless room should be a guarantee, and we’re sincerely sorry for falling short. Please know, we’re sharing this with our housekeeping team because your experience matters to us. If you didn’t already have a chance meet our...More

    Reviewed 25 August 2016

    I have been here twice. The people are nice. I feel like this hotel has SOOO MUCH POTENTIAL. It is attached to a pretty decent restaurant (anything but the entree is lacking). The area is borderline. One trip no homeless harassment, the next, over the...More

    Thank AlexAtlanta14
    Response from Jenny K, Guest Relations Manager at Serrano HotelResponded 30 August 2016

    Hello AlexAtlanta14, We love being your San Francisco go-to and can’t help but agree; charm counts for a lot! We’re taking your feedback about the tub and soap dispensers into careful consideration because we want to keep our bathrooms up-to-date, making sure our guests find...More

    Reviewed 25 August 2016

    This was my husbands first trip to SF. Our short weekend get away was wonderful, we can't wait to return for a longer stay. We enjoyed our stay at the Serrano Hotel and the food and drinks at Jaspers was excellent.More

    Review collected in partnership with this hotel
    Thank Christina A
    Response from Jenny K, Guest Relations Manager at Serrano HotelResponded 30 August 2016

    Hello Christina A, It only takes one visit to San Francisco to get hooked—and we hope it’s the first of many! When you do, you can count on another great night’s sleep, and another great meal at Jasper’s. Whether it’s a short getaway—or longer, we...More

    Reviewed 24 August 2016

    The restaurant at the hotel was horrible it was extremely overpriced in the food quality was horrible! The cocktails or water down horribly and the taste of everything in the restaurant is just horrible! The homeless people all around the hotel in front and in...More

    Review collected in partnership with this hotel
    Thank benjaminp293
    Response from Jenny K, Guest Relations Manager at Serrano HotelResponded 14 September 2016

    Hello benjaminp293, Steps from Union Square, many guests tell us our location is a highlight, but we’re sorry to hear the neighboring surroundings caused you to feel uncomfortable. How our guests feel is very important to Serrano, as is providing a safe, comfortable stay. Our...More

    The Marker San Francisco, A Joie de Vivre Hotel
    2,634 reviews
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    Stanford Court San Francisco
    4,521 reviews
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    Villa Florence
    1,656 reviews
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    Tilden Hotel
    150 reviews
    #101 of 229 hotels in San Francisco
     
    About
    Awards & Recognition
    GreenLeadersPlatinum level
    Amenities
    • Top amenities
    • Restaurant
    • Room Service
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Dry Cleaning
    • Concierge
    • Business Centre with Internet Access
    • Room Service
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Multilingual Staff
    • Things to do
    • Restaurant
    • Bar/Lounge
    • Fitness Centre with Gym / Workout Room
    Details
    • Price range
    • US$208 - US$427 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Green Hotel in San Francisco
    • #48 Luxury Hotel in San Francisco
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 236
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, Priceline, Hotwire, Orbitz, HotelsforEveryone, getaroom.com and HotelQuickly so you can book your Serrano Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • California >
    • San Francisco
    • Also Known As
    • Kimpton San Francisco ,
    • Serrano Hotel San Francisco
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    Traveller (398)
    Room & Suite (237)
    Dining (18)
    Pool & Beach (1)
    Hotel & Grounds (310)
    Bathroom (35)
    Business Centre & Event Rooms (8)
    Nearby
    Tilden Hotel
    150 reviews
    .06 km away
     
    Hilton San Francisco Union Square
    2,411 reviews
    .09 km away
     
    Clift Hotel San Francisco
    3,400 reviews
    .09 km away
     
    Hotel Adagio, Autograph Collection
    1,338 reviews
    .12 km away
     
    Nearby Restaurants
    Taylor Street Coffee Shop
    903 reviews
    .05 km away
    Tratto
    96 reviews
    .08 km away
    Jasper's Corner Tap and Kitchen
    465 reviews
    .01 km away
    Urban Tavern
    370 reviews
    .06 km away
    Nearby Attractions
    Scenic 49 Mile Drive
    329 reviews
    .21 km away
    Glide Memorial United Methodist Church
    107 reviews
    .11 km away
    American Conservatory Theater
    47 reviews
    .13 km away
    SHN Curran Theatre
    35 reviews
    .10 km away
    Ask a question
    Questions & Answers
    yellowboy345
    30 June 2017|
    Answer
    Response from Robert S | Reviewed this property |
    my review was based on staying at the hotel. i do not know anything about hotel management related and certainly nothing on background checks for their staffs.
    0
    Votes
    shanehill1360
    28 May 2017|
    AnswerShow all 3 answers
    Response from Dawn B | Reviewed this property |
    Yes the hotel has parking but it is not cheap! Was $54/night when we were there in May 2017
    0
    Votes
    Ciara L
    9 May 2017|
    Answer
    Response from Jenny K | Property representative |
    Hello Ciara, It's important to feel safe during your stay, and we're glad you're taking the time to research your visit. Please rest assured that guest safety is very important to us and our onsite concierge is more than... More
    1
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    Room Tips
    "Get a room on a higher floor away from the elevator."
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    "Ask for a lower floor so you can walk up...."
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    "10th floor or higher"
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    "Although you can request a room with a city view, the view is not particularly interesting."
    Read review
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