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Serrano Hotel

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GreenLeadersPlatinum level
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Serrano Hotel
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2,188 Reviews from our TripAdvisor Community

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Showing 1,904: English reviews
Belmont, California
Reviewed 7 July 2014

This is an old, quaint, small hotel. I agree with other reviewers that the rooms are very small. We stayed here for one night after seeing a play. It is walking distance to theater, good restaurants, and Union Square. Reasonable parking garage next door if you bring a car.

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Helpful?
1Thank KMBelmont
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello KMBelmont, It sounds like you enjoyed a fantastic trip to San Francisco. We’re sorry to hear you felt the rooms were a bit small. Thank you for your parking tip; we know future guests will be very grateful. We hope to see you again in the future.

Chicago, Illinois
Reviewed 6 July 2014 via mobile

The lobby is really nice, but the rooms run a little small, especially since we booked one which was supposed to accommodate 4 people. It wasn't particularly bad, but just a heads up if you need a lot of room. The bathroom also ran out of body shampoo. At least the rooms are clean. We requested numerous stuff (hot water,...

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Helpful?
3Thank violetcraze
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello, Thank you for your praise of our great hotel team; we’ll be sure to pass your kind words along to everyone. We’re thrilled you loved our location, cleanliness and décor. We’re sorry to hear you felt the room was a bit small, and we’ll take your thoughts into careful consideration. We hope to see you again when you next...

Salt Lake City, Utah
Reviewed 4 July 2014

Really nice hotel. Stayed here twice on vacation when it was a Kimpton property. Only issue, poor service! We had them hold some bags for us at the end of our trip, and when they loaded our bags in the taxi they forgot one of the bags. We called them from a few miles away and they told us they...

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Helpful?
1Thank JTO123
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello, Thank you for your great compliments on our hotel! We sincerely apologize for the inconveniences you encountered at the end of your stay. We want every guest to feel cared for during every part of their visit, and we’re sorry to have not met that goal for you. If you feel you need to discuss this further, please contact...

Calgary, Canada
Reviewed 3 July 2014

This hotel borders the Tenderloin district which is a tad on the rough side. Yes there is a lot of homeless people, yes there is a lot of trash. However, they are still people and they have to go somewhere. If you are a diva, a princess, or just to arrogant and think you are above homeless people then this...

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Helpful?
1Thank Lisa C
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello Lisa, We’re thrilled you loved our historic qualities and character. Your perspective on the local area has us smiling, thank you. It’s great to hear that you loved our location, cleanliness and comfy beds. It seems in this case you did not see details of the Urban Fee, and we will take a closer look at our fee descriptions....

Cardiff, United Kingdom
Reviewed 1 July 2014 via mobile

Il start with the one real down point of our stay. When we checked in we were told wifi was complimentary and that we had paid ALL rates and fees. The credit card was just for extras on the room. When we checked out, $20 dollars a night urban tax was added to the bill. This was for things like...

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Helpful?
5Thank DTWales
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello DTWAles, We’re very happy you loved our location, cleanliness and overall quality. In our experience, guests appreciate one price for all that the fee includes, instead of separate charges for each item. Booking travel can often be a complicated endeavor as you try to compare and price a variety of hotels. It seems in this case you did not...

Leeds, United Kingdom
Reviewed 28 June 2014

Location suited as (a) Roughly 2 blocks NE to Powell/ Market St for BART on arrival from SFO airport. (b) If visiting sights out from downtown, there's multiple bus/ Muni lines both on Market and parallel streets (c) Same if going towards/ thro' downtown & for Powell cable car lines. My room size was reasonable altho' the bathroom was pretty...

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Helpful?
3Thank observer2011
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Your location tips are fantastic; we know future guests will be very grateful, thank you. We’re happy your enjoyed our comfy beds, cleanliness and our wonderful hotel team. We strive to make every guest feel welcomed and valued; we’re thrilled to know you appreciated those efforts. Your relaxed attitude regarding the realities of a large city is refreshing. We hope...

Vancouver, Canada
Reviewed 26 June 2014

Cheap and cheerful is what you're hoping for here, and mostly you get that. The staff was very helpful and friendly. The carpets and walls are so bright you may not need coffee in the morning. The rooms are okay, but I found the beds to be quite uncomfortable. The bathroom was very small. There was a strange smell permeating...

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Helpful?
2Thank Jonathan Y
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello Jonathan, We’re glad you found our hotel cheerful and a good value. We’re sorry to hear that the bed, room size and lobby scent was not to your liking. We also apologize that our restaurant, Jasper’s, failed to impress. We appreciate all your honest feedback. We’re committed to making our hotel better than ever, and your feedback helps us...

Lake Elmo, Minnesota
Reviewed 26 June 2014

This is a boutique hotel with a very historic feel to it. I loved my room -- very comfortable and quiet. Staff was extremely helpful and courteous. Central location was nice -- walkable to many stores and Union Square where the people watching is great!

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Helpful?
1Thank TunaCommuna
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Hello, It sounds like you really enjoyed your San Francisco visit and stay with us. Thank you for the excellent 5 star rating! We hope to see you again for some more city fun and entertaining people watching.

Vancouver, Canada
Reviewed 23 June 2014

The Serrano hotel is a nice hotel conveniently located and close to Union Square in San Fran. Rooms are nicely decorated although they can be a bit tight. The bathroom was small, but we could find space to put our toiletries/belongings. Upon arriving we were told Wi-fi was complimentary. When we checked out we were told that we had to...

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Helpful?
9Thank Giorgie09
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Girogie, We’re glad you loved our location and décor. In our experience, guests appreciate one price for all that the fee includes, instead of separate charges for each item. Booking travel can often be a complicated endeavor as you try to compare and price a variety of hotels. It seems in this case you did not see details of the...

Canton, Michigan
Reviewed 12 June 2014

Some may feel it's a little dated but stepping into the Serrano, as one of the staff permanently on-hand opens the door, transports you back to the charm and elegance of the past. The staff are very friendly and helpful, quick to respond to requests. The room I had was very comfortable with all the necessary amenities for someone on...

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Helpful?
Thank CraigvE
Jenny K, Guest Relations Manager at Serrano Hotel, responded to this review

Craig, Your description of our décor as old-fashioned charm is perfect, thank you! We’re very happy you were comfortable in your room and that our location proved convenient. We apologize for the slow service you experienced during breakfast. We want all our guests to feel well cared for, and we appreciate your feedback that helps us know what we need...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
Official Description (provided by the hotel)
The Serrano Hotel is steps away from Union Square, perfectly positioned in the Theater District of San Francisco. Our 236 rooms offer large picture windows, plush Frette bedding, mini bars, flat-panel TVs, and a variety of on-demand programming. Jasper's Corner Tap and Kitchen, located in the hotel, is open all day for a casual drink or bite to eat. Work off dinner at our fully equipped on-site fitness center featuring Precor equipment. Our hotel's focus on guest comfort and our outstanding location will ensure your stay in San Francisco will be exactly what you had in mind. ... more   less 

Additional Information about Serrano Hotel

Address: 405 Taylor Street, San Francisco, CA 94102
Region: United States > California > San Francisco
Price Range: RM807 - RM1,809 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Serrano Hotel 4*
Number of rooms: 236
Reservation Options:
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Also Known As:
Kimpton San Francisco
Serrano Hotel San Francisco
Hotel Style:
#4 Green Hotel in San Francisco
#48 Luxury Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Serrano Hotel staff and other travellers.
16 questions
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Questions? Get answers from Serrano Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My North side room just looked at a wall of the next building”
 of 5 bubbles Wyosoldier, 19 Feb 2017 | Read review
“Try to get a room w/ view, they'll put you facing a wall.”
 of 5 bubbles robbym960, 15 Feb 2017 | Read review
“Make sure room is not next to the elevators”
 of 5 bubbles RubinaGan, 14 Feb 2017 | Read review
“higher floors away from roads are quieter”
 of 5 bubbles CliveSabel, 12 Jan 2017 | Read review
“Compare prices of hotels and use the $22 "Urban Fee" in your comparison.”
 of 5 bubbles Pete_Coach, 12 Oct 2016 | Read review
5 of 5