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29/01/2018 30/01/2018
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    Serrano Hotel

    405 Taylor St, San Francisco, CA 94102-1765
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    29/01/2018 30/01/2018
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    Traveller (436)
    Room & Suite (244)
    Dining (18)
    • Excellent27%
    • Very good43%
    • Average19%
    • Poor6%
    • Terrible5%
    Travellers talk about
    “union square” (484 reviews)
    “tenderloin” (153 reviews)
    “kimpton hotels” (61 reviews)
    Free Internet
    Breakfast Available
    Non-Smoking Hotel
    Room Service
    Fitness centre
    Pets Allowed
    Wheelchair Access
    Business Centre
    Dry Cleaning
    4.0 Star Hotel
    All hotel details
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    29 Jan30 Jan
    1 room, 2 adults, 0 children
    Standard Room

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    Standard Room

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    Write a ReviewReviews (2,940)
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    911 - 915 of 2,613 reviews

    Reviewed 23 November 2016

    The Serrano hotel was lovely. Beautifully decorated, great staff, great location. Room was small but very nice, clean, well decorated. We will definitely stay there again. Staff was very friendly and helpful.More

    Review collected in partnership with this hotel
    Thank Tiare C
    Response from Jenny K, Guest Relations Manager at Serrano HotelResponded 3 December 2016

    Hello Tiare, At Serrano, we strive to offer much more than a room in the heart of the city. We want guests to feel at home and welcomed with dedicated service and beautiful accommodations. We're thrilled to see your 5 stars and even happier to...More

    Reviewed 23 November 2016

    We recently stayed at this hotel and would not come back. We waited 20 minutes for someone to park our car at their extremely overpriced parking area. The room was small but it's San Fran so that was to be expected. Everything in the room...More

    Review collected in partnership with this hotel
    Thank U9198HHjamesb
    Response from Jenny K, Guest Relations Manager at Serrano HotelResponded 3 December 2016

    Hello U9198HHjamesb, We want our hotel to be a welcoming respite from the hustle and bustle of a busy day in the city, and we're truly sorry that our rooms fell short of the welcoming retreat we strive to offer. We're taking your comments seriously...More

    Reviewed 23 November 2016

    Our experience at hotel was very good. the rooms were clean and well kept. location was well within walking distance of anywhere in downtown SF that you wanted to go. The service was great, very quiet hotel, it was a full house and we didn't...More

    Review collected in partnership with this hotel
    Thank 484mayrar
    Response from Jenny K, Guest Relations Manager at Serrano HotelResponded 3 December 2016

    Hello 484mayrar, We believe that a great stay starts with great service-- and that a convenient, central location makes it better. We'll gladly admit that your 5-stars has brightened our day, because no matter how many guests we have, making sure every guest is treated...More

    Reviewed 22 November 2016

    I found the service and staff treatment unacceptable. What kind of hotel has horrible air conditioning and dogs barking at all times. This hotel ruined our trip. Sleeping was uncomfortable. Dealing with staff was uncomfortable. We were traveling with two other couples, 6 people total,...More

    Review collected in partnership with this hotel
    1  Thank pedromX250DR
    Response from Jenny K, Guest Relations Manager at Serrano HotelResponded 29 November 2016

    Hello pedromX250DR, We are very concerned about your experience and would like to speak to you personally. Would you consider reaching out to our general manager at Benjamin.Malmquist@serranohotel.com? Comfort should be the first word to describe a stay at Serrano, and we sincerely apologize for...More

    Reviewed 22 November 2016

    This is a nice hotel with updated rooms. The staff is friendly. The area is deteriorating and all of SF appears to be in need of a complete facelift. The hotel has a restaurant but no room service. A limited room service menu is recommended.More

    Review collected in partnership with this hotel
    Thank Jake545454
    Response from Jenny K, Guest Relations Manager at Serrano HotelResponded 29 November 2016

    Hello Jake, Feedback from our guests is a valuable way to know what we can do to make Serrano even better, and we’re listening to your feedback about room service. The next best thing is having a hotel restaurant, and we hope their extended hours...More

    Awards & Recognition
    GreenLeadersPlatinum level
    • Top amenities
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free Internet
    • Bar/Lounge
    • Hotel Amenities
    • Room Service
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Business Centre with Internet Access
    • Meeting Rooms
    • Breakfast Available
    • Things to do
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Price range
    • US$160 - US$724 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Green Hotel in San Francisco
    • #47 Luxury Hotel in San Francisco
    • Room types
    • Suites ,
    • Non-Smoking Rooms
    • Number of rooms
    • 236
    • Reservation Options
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    • Location
    • United States >
    • California >
    • San Francisco
    • Also Known As
    • Kimpton San Francisco ,
    • Serrano Hotel San Francisco
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    Traveller (436)
    Room & Suite (244)
    Dining (18)
    Pool & Beach (1)
    Hotel & Grounds (329)
    Bathroom (47)
    Business Centre & Event Rooms (8)
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    Ask a question
    Questions & Answers
    Theresa G
    10 October 2017|
    Response from Pearl T | Property representative |
    Hello Theresa, we have discontinued our Wine Hours.
    Theresa G
    10 October 2017|
    AnswerShow all 2 answers
    Response from Pearl T | Property representative |
    Hello Theresa, it would be approximately $60 for a taxi ride from SFO. There are also shuttle companies (Lorrie's Shuttle and Super Shuttles) that would offer rides from the airport to hotels, but their price might vary... More
    Vitor B
    16 August 2017|
    AnswerShow all 3 answers
    Response from Helen P | Reviewed this property |
    We didn't order food to our room, but in other hotels where we did , they charged us extra. So read the small print on hotel room menu's.
    Room Tips
    "Rooms from 10th floor up are newer."
    Read review
    "Ask for a refurbished room"
    Read review
    "Ask for floor 10 or higher with a view."
    Read review
    "away from elevator"
    Read review
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