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The Kimpton Buchanan

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338 Reviews from our TripAdvisor Community

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Showing 290: English reviews
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Napa, California
Reviewed 2 days ago NEW

Great location expensive parking but it's the city! Rooms were comfortable, nice beds, some wear and tear in rooms but didn't feel dirty! Next to Japanese mall with great restaurants and supermarket! Quiet, safe neighborhood would def stay again!

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Helpful?
Thank Lololoke
Emily G, General Manager at The Kimpton Buchanan, responded to this review

Hi, there, Lololoke, and thanks so much for the five-star review. I am also in love with this neighborhood, and I'm happy to see you liked the mix of quiet with lots to see and EAT! And thanks for being understanding about parking cost. It's true that at $38+tax for our self-park garage, we are actually $10-20/night below the majority...

New York City, New York
Reviewed 3 days ago NEWvia mobile

Nestled in Japan town in San Francisco in a difficult-to-notice area, the entrance of the hotel is subdued, yet the lobby is cosy vintage style with dark green velvet sofas , a few bicycles to decorate and a nice cucumber water area. The rooms themselves are ok: large enough, comfy bed but... the hallway to get there was sticking and...

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Helpful?
Thank Charlyncy12
Emily G, General Manager at The Kimpton Buchanan, responded to this review

Hello, Charlyncy12, and thanks for visiting the Buchanan. Normally, both for eco reasons and the first impression of our guests, our rooms avoid big temperature swings, and you definitely shouldn't have walked into a room so cold! I have also never encountered cold and windy hallways here, so perhaps we need to investigate if there was a door propped open?...Drop...

Stanmore, United Kingdom
Reviewed 5 days ago NEW

friendly staff, always there to help and provide support. Room has been kept clean and tidy every day. Location is right next to many Japanese restaurants, and not far from the city centre, and next to public transport.

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Helpful?
Thank andreaA8471QI
Emily G, General Manager at The Kimpton Buchanan, responded to this review

Thanks a lot, andreaA8471QI. I'll share your feedback with members of both the housekeeping and front desk teams. We should also note that in addition to the great Japantown cuisine across the street, guests can find a range of cuisines along Fillmore Street in Pacific Heights just 1.5 blocks west of the hotel. I definitely recommend checking out those eateries...

San Diego
Reviewed 6 days ago NEW

The Kimpton Buchanan is in an extremely safe and quite area of San Francisco: Japan Town. The rooms are large, clean, and comfortable. The staff at the Buchanan were exceptional: accommodating, understanding and supportive. A family emergency brought me to SF without any hotel reservations. My wife suggested a few places and because of its locality to UCSF I choose...

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Helpful?
Thank 930kentz
Emily G, General Manager at The Kimpton Buchanan, responded to this review

Hello, 930kentz, and best wishes to you and your family. I hope that the everyone is healthy or on the mend at this point. Thanks so much for sharing your story so that I could let the team know how they made a difference at a challenging time. Take care.

Lodi, California
Reviewed 1 week ago

This is my favorite hotel in San Francisco. Since the area is not so busy at night, it is pretty quiet! Sometimes you cannot help if you have loud neighbors but overall it is pretty easy to get sleep! If you're looking for a clean, friendly hotel right in Japantown, this is the hotel for you!

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Helpful?
Thank 925briek
Emily G, General Manager at The Kimpton Buchanan, responded to this review

Great endorsement, thank you, 925briek! We're delighted to be your favorite and appreciate you spreading the word. And, yes, I agree that it is so nice to be in a central neighborhood location versus in downtown Union Square where cable cars and street can keep you up at night!

San Francisco, California
Reviewed 1 week ago

The location was ideal for walking to and watching college tennis play out in the courts nearby. Wonderful to have so many great restaurants and shops to walk among.. Loved the ultra comfy window seat with 3 walls of windows making you feel like you're outside. Perfect spot to read and relax. The staff was very helpful and friendly and...

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Helpful?
Thank a k
Emily G, General Manager at The Kimpton Buchanan, responded to this review

That's great, a k! I can just just picture a good read in one of those bay window nooks, and I'm glad you enjoyed it! We'll make sure to thank the team for their helpfulness and recommendations. See you next time :).

Johnstown, Colorado
Reviewed 1 week ago

I spent 2 nights at the Kimpton Buchanan and it was an awesome stay. I will definitely be retuning there each time I go to San Francisco. The hotel is within walking distance to restaurants and the shopping district. The staff is very friendly and caters to your every need. The rooms are quiet and the beds are extremely comfortable....

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Helpful?
Thank shellyc345
Emily G, General Manager at The Kimpton Buchanan, responded to this review

Thanks for the five stars, shellyc345. I can see you are a fan of Kimpton's Sealy pillowtop mattress spec, and I agree that it is the ideal not-too-hard, not-too-soft kind of bed. Thanks for mentioning that. I'll also make sure to pass along your service kudos to the staff!

Philadelphia, Pennsylvania
Reviewed 1 week ago

Beautiful room. Serene feel. Wine hour and lots of places to hide and do work. Lovely artwork. Great neighborhood, make sure to walk Japantown. Painted Ladies, Hayes Valley and a lot of great Mexican and Italian restaurants on the other side off Sutter. I want to come back soon. Just know if ur hotel is on the front side of...

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Helpful?
Thank Nora S
Emily G, General Manager at The Kimpton Buchanan, responded to this review

Well we love you and this review! "Serene" is definitely the vibe the designer was going for with our rooms, and not a word I had seen used before, though it fits so well. Thank you!

Pomfret, Connecticut
Reviewed 1 week ago

This is a really nice hotel in a great location. Very close to Filmore Restaurants and bars, and easy to get to the Mission and other neighborhoods. We walked everywhere so the location was great for us. Spacious room, helpful staff, and a great stay!

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Helpful?
Thank P B
Emily G, General Manager at The Kimpton Buchanan, responded to this review

Hi, P B, and thanks so much for the five-star review! I am glad you got to enjoy so many walking adventures from the hotel, including Fillmore Street right here in our backyard. Being in a neighborhood does afford us a spacious average room size, and I'm glad you enjoyed that. The team will love to read this :).

Corpus Christi, Texas
Reviewed 1 week ago

We had a great time at the Kimpton Buchanan. The room was great and clean and the location was nice. The Hotel no longer offers Valet Parking but they do have a parking garage that was fine. The restaurant had a great breakfast and Japantown was wonderful.

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Helpful?
Thank cwaters7901
Emily G, General Manager at The Kimpton Buchanan, responded to this review

Hi, there, cwaters7901, It's wonderful to hear that you had a great time and enjoyed the area. We'll make sure to thank the housekeepers for their hard work as well. A far as parking goes, the good news is that by migrating from valet to self-parking, we were able to bring the cost down by $10 +tax per car. I...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Dry Cleaning
  • Multilingual Staff
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
San Francisco is known for its style and sophistication. So it takes an exceptional hotel to stand out. With its sleek urban lines, distinctive design and prime location at the intersection of three of San Francisco's best neighborhoods, it's easy to see why The Kimpton Buchanan has an attraction all its own. Surrounded by the designer shops, local boutiques, foodie-fave restaurants and live music venues, The Buchanan also puts you minutes from other top attractions like Union Square and Golden Gate Park. Pair it all with our spacious, artfully imagined accommodations and yes-we-can staff, and you have the makings of the ultimate San Francisco stay. ... more   less 

Additional Information about The Kimpton Buchanan

Address: 1800 Sutter Street, San Francisco, CA 94115-3220 (Formerly The Buchanan)
Region: United States > California > San Francisco
Price Range: RM894 - RM1,585 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Kimpton Buchanan 3.5*
Number of rooms: 130
Reservation Options:
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Also Known As:
Best Western Tomo
Best Western San Francisco
San Francisco Best Western
Best Western Hotel Tomo
Hotel Style:
#11 Green Hotel in San Francisco
#80 Romantic Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from The Kimpton Buchanan staff and other travellers.
17 questions
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5 months ago
Phoenix
London, England
Novato, California
4 months ago

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Questions? Get answers from The Kimpton Buchanan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Keep up the very high standards. Congratulations ”
 of 5 bubbles O1668DHpauld, 13 Mar 2017 | Read review
“At the front of hotel facing Japan Town for best views”
 of 5 bubbles 605adrians, 6 Mar 2017 | Read review
“Try to get a city room view on one off the upper rooms.”
 of 5 bubbles 552HalT, 22 Feb 2017 | Read review
“Room acceptable but no more than that.”
 of 5 bubbles floydleev, 16 Feb 2017 | Read review
“My room 304 windows face east with a pleasant view on to Buchanan Street.”
 of 5 bubbles ChanL_12, 15 Feb 2017 | Read review
5 of 5