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The Kimpton Buchanan

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276 Reviews from our TripAdvisor Community

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Showing 231: English reviews
Sunnyvale, California
Reviewed 4 days ago NEW

We enjoyed our stay after a long wedding day. We typically stay around Union Square, but wanted to try somewhere different and quieter. The room was large and very spacious, clean, and nicely decorated. We appreciate the charming modern style. The staffs were helpful, especially when we forgot to pack our toothbrush! Clean white bed sheets, solid shower, and best...

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Helpful?
Thank zeehax2
Emily G, General Manager at The Kimpton Buchanan, responded to this review

Thanks so much, zeehax2! I love it when folks venture away from Union Square to a more "locals' experience" here in Japantown/Pac Heights. And you definitely noticed a top perk of the location: room size! I think the modern design adds to that airy feel nicely. Our Kimpton Hotels are all proud to be pet-friendly, and of course for those...

phoenix, United States
Reviewed 4 days ago NEW

we typically stay in Union Square but wanted something more urban this time around. Loved our stay, guest services so friendly and easy to deal with. the beds were full size queen, instead of full size. the beds were very comfy and loved the linens as well. my only complaints is the bathroom is ill designed, lots of room but...

Review collected in partnership with this hotel
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Helpful?
Thank Kelley W
Emily G, General Manager at The Kimpton Buchanan, responded to this review

Thanks, Kelley W, it's great to see another convert from Union Square. I am so glad that the three of you loved our more spacious rooms with the two queen beds. The vanity does have a mirror shelf (great for make-up, which is not obvious at first), stone counter, and lower basket (ideal for hairdryers and larger items), though we...

Encinitas, California
Reviewed 4 days ago NEW

I chose to stay at the Buchanan due to it's proximity to my daughter's new San Francisco neighborhood and reasonable price. As with all Kimpton's the room was clean and comfortable, if a bit spartan. The front desk staff was friendly and helpful. This Kimpton property was not as nice as others I have stayed in but was acceptable for...

Review collected in partnership with this hotel
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Helpful?
Thank EFB-Traveler
Emily G, General Manager at The Kimpton Buchanan, responded to this review

Hi, EFB-Traveler, Our website images will do it more justice than my vocabulary, but the design is definitely meant to be airy and "wabi-sabi inspired" with the white walls setting off textural elements and funky pieces like the asymmetric art and the TV easel and fun blue armoire. Designer NICOLEHOLLIS drew from the neighborhood in creating a room intended to...

Orange County, California
Reviewed 5 days ago NEW

This property is one of Kimpton's more low-key properties largely given the location in Japantown. It has become a home away from home as I travel to SF quite frequently. The front desk team is always very friendly and the rooms are comfortable.

Review collected in partnership with this hotel
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Helpful?
Thank sherylf888
Emily G, General Manager at The Kimpton Buchanan, responded to this review

Hello, Sherylf888 -- I think I know your real name, though I won't disclose your hidden identity :)! Thanks so much for making the hotel your relaxed little home away from home. The front desk team will enjoy seeing your review as well. 'Til next time!

nyc
Reviewed 1 week ago

Kimpton is known for buying some cheap pillow top mattresses but these are the worst...as commented by some others as well. They're not luxury, they're not supportive...just cheap. These may be left over from the Tomo but in any case, the floor was more comfortable. And it's a high price to pay for sleeping on the floor. Come on...there has...

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Helpful?
Thank doodles4306
Emily G, General Manager at The Kimpton Buchanan, responded to this review

Uh-oh, Doodles4306, I don't want anyone to sleep on the floor! I can promise you that we didn't cheap out and our mattresses are all new from the renovation and they are the same Sealy pillowtop that I've seen positive reviews for here and at my previous Kimpton hotel. They are designed to fit into the not-too-firm, not-too-soft sweetspot. I'm...

Seattle, Washington
Reviewed 1 week ago

We loved our stay at the Kimpton Buchanan. All the details were just right, from the lovely scent that greets you in the lobby to the Japantown-inspired decor and rooms. The location is truly perfect -- just steps away from the noodle shops and Kabuki Sundance theater in Japantown, and from the great shops and cafes of Fillmore Street. Loved...

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Helpful?
Thank catherinefcarr
Emily G, General Manager at The Kimpton Buchanan, responded to this review

Thanks so much, catherinefcarr. It's great to see another fan of the Japantown & Pacific Heights neighborhoods, and the way the designer of the hotel drew inspiration from this environment. We feel really lucky to be here! I've also passed your thanks on to the housekeeping/facilities team for making the details right, especially the entry scent. It's always fun to...

Los Angeles
Reviewed 2 weeks ago

Not my normal area of town to stay when I come to San Francisco, but the area is full of good restaurants and easy bus rides into the areas I want to visit. The hotel is very modern and the room stylish in a simple Japanese way, beautiful art on the walls, TV on an easel. Comfortable, with a responsive...

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Helpful?
Thank PapagenaandPapageno
Emily G, General Manager at The Kimpton Buchanan, responded to this review

PapagenaandPapageno, thanks for exploring Japantown/Pacific Heights here with us, and I'm so happy that the locally-inspired decor worked well for you in terms of both aesthetics and function. We appreciate you being Kimpton fans, and will hope to see you again next time!

Reviewed 2 weeks ago via mobile

This hotel was organised by a travel agent in Australia we should have done more research as the location was too far from the city and the only way to get there was by bus. Upon check in we stood in a queue for 15mins while both staff attended to one customer..They immediately asked for my credit card which l...

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Helpful?
Thank Helen D
Emily G, General Manager at The Kimpton Buchanan, responded to this review

Hi, Helen D, I certainly don't want future guests to ave any disappointments like this, so I will look into what bizarre circumstances may have caused two people to need to assist the person ahead of you in line for so long, especially when our Efficiency of Checkin-in scores usually hover around 95%. I'm sorry! And, I should probably clarify...

Arlington, Virginia
Reviewed 2 weeks ago

Great Christmas touch with spiked hot chai! The location in Japantown was wonderful. A little less hustle and bustle but so much to do right at the hotel and up and down Fillmore. Walk the hills for a workout. We even found ourselves at the presidio!

Review collected in partnership with this hotel
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Helpful?
Thank Loida B
Emily G, General Manager at The Kimpton Buchanan, responded to this review

Hi, there, Loida B, and thanks so much! The hot chai latte with your choice of bourbon or rum is still going on at wine hour until almost the end of February, so hopefully you can come back and see us while it's still in action :). I'm glad you got to enjoy our neighborhood, and I agree: my vote...

London, United Kingdom
Reviewed 2 weeks ago via mobile

We've visited and stayed in Japan Town twice before (in a very nice hotel called the Tomo) so I was keen to discover a new hotel in the same area and booked at The Buchanan. On arrival I was surprised to see that my 'new discovery' was in fact the old Tomo hotel re-skinnned at a Kimpton Hotel!! However it...

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Helpful?
Thank BelleauKitchen
Emily G, General Manager at The Kimpton Buchanan, responded to this review

Hello and thank you, BelleauKitchen! I am glad you were delighted with your "discovery" of the hotel, and give another vote for this neat location and the Kimpton mattresses. I'll share your kudos with the team as well. Thanks!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Multilingual Staff
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
San Francisco is known for its style and sophistication. So it takes an exceptional hotel to stand out. With its sleek urban lines, distinctive design and prime location at the intersection of three of San Francisco's best neighborhoods, it's easy to see why The Kimpton Buchanan has an attraction all its own. Surrounded by the designer shops, local boutiques, foodie-fave restaurants and live music venues, The Buchanan also puts you minutes from other top attractions like Union Square and Golden Gate Park. Pair it all with our spacious, artfully imagined accommodations and yes-we-can staff, and you have the makings of the ultimate San Francisco stay. ... more   less 

Additional Information about The Kimpton Buchanan

Address: 1800 Sutter Street, San Francisco, CA 94115-3220 (Formerly The Buchanan)
Region: United States > California > San Francisco
Price Range: RM887 - RM1,756 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Kimpton Buchanan 3.5*
Number of rooms: 130
Reservation Options:
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Also Known As:
Best Western Tomo
Best Western San Francisco
San Francisco Best Western
Best Western Hotel Tomo
Hotel Style:
#12 Green Hotel in San Francisco
#80 Romantic Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from The Kimpton Buchanan staff and other travellers.
17 questions
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3 months ago
London, England
Novato, California
1 month ago
Phoenix

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Questions? Get answers from The Kimpton Buchanan staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We overlooked a school playground, so super quiet at night.”
 of 5 bubbles PapagenaandPapageno, 7 Jan 2017 | Read review
“Patio access is private onto semiprivate courtyard”
 of 5 bubbles LPCasey1, 30 Dec 2016 | Read review
“5th floor, corner room for views of both sides and right across the elevator”
 of 5 bubbles Lyza25, 29 Dec 2016 | Read review
“Request room with window seat.”
 of 5 bubbles harrychas, 14 Dec 2016 | Read review
“backside off the courtyard was very quiet at night. During daytime was noisy due to nearby childcare facility.”
 of 5 bubbles 473janil, 9 Dec 2016 | Read review
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