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Hotel Carlton, a Joie de Vivre hotel

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Hotel Carlton, a Joie de Vivre hotel
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2,550 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Carlton, a Joie de Vivre hotel
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Showing 2,210: English reviews
Detroit, Michigan
Reviewed 24 January 2012

Where to begin... 1. GREAT customer service. The people at the front desk were outstanding, helpful, had a great sense of humor and really know the city. For being a small boutique hotel they really offer a lot. 2. Ambience. Every evening there is a cocktail hour where wine is served. The wine was quite good and on one evening...

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Helpful?
Thank luisa1071
Pam1975, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

We hope to see you back at Hotel Carlton again soon Luisa! I'm so glad you enjoyed the wine reception, live music in the lobby, the service provided by our staff and our dynamic neighborhood. Thanks for staying with us. Pam

Reviewed 21 January 2012

Sadly I was taken in by the hotel's deceptive description as "boutique hotel with sophisticated interiors" and per- booked 4 nights at the Carlton. On arrival we found it to be a somewhat tatty and worn-out old hotel with more of an ambience of a backpacker's hostel than a smart hotel. The first room we had adjoined another room and...

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5Thank Oscary
Pam1975, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Please allow me to extend my sincere apologies for the noise issues you experienced during your stay. Our urban location is sometimes prone to city noises which can be difficult for some guests to adjust to if they are not used to this type of environment. Should you decide to return to the hotel, please let us know you are...

UK & China
Reviewed 20 January 2012

We stayed here for one night on our arrival to San Francisco. On check in there was 2 guys who were a hilarious crack a minute, they certainly got some of our party with the "voice activated locks!" Check in was funny and very efficient, so top marks there, the location of the hotel is also pretty good, we wandered...

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1Thank funluvin99
North Carolina
Reviewed 19 January 2012

Hotel Carlton is located a short walk from Union Square in downtown SF. An older building with smaller sized rooms, but nice relaxed character. Nice lobby with comfortable couches and a fireplace. Complimentary wine in the lobby in the evening. A cool place to spend a few nights. Staff was great.

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Thank Shivas_8
london
Reviewed 18 January 2012

Worst hotel I ever stayed in bar none. First room they put us in was like a box and had no hallway (ie we were separated from the corridor by only a very thin partition wall.) I then complained and they put us in another room. This was slightly larger but connected to another room via a single door that...

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7Thank bootty5
Pam1975, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

I wanted to start by apologizing for the experience you had at Hotel Carlton. I can truly understand the frustration this must have caused you while at the hotel. I would appreciate the opportunity to speak with you on a personal basis about your stay. Please call me at your convenience at 415-292-1180. Warmly, Pam Janusz Managing Director, Hotel Carlton

vancouver, canada
Reviewed 18 January 2012

I stayed for four nights in January on the 3rd floor. The staff is great, but the rooms are very dated and in need of a serious update. But my biggest peeve was the paper thin walls, I could literarily hear everything going on in the room next door (my neighbour putting down their toilet seat, flushing, etc.) Hotel Vertigo,...

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2Thank CanadaMatt
Pam1975, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Please allow me to extend my sincere apologies for the noise issues you experienced during your stay. I am however happy to hear that the staff at the hotel attended to your needs in a personal and attentive manner.

Boston, Massachusetts
Reviewed 16 January 2012

Really liked this sweet & hip hotel iNob hill -- a cool neighborhood close to great restaurantsa both high & low brow (one of the best, Saha, at this hotel itself, others in walking distance are fino's, pearl's burgers), cafes (try cup of joe on sutter). Away from a tourist hubbub of pier 39, but close enough to walk to...

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1Thank ljkeough
Pam1975, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

I am delighted to hear that you enjoyed your stay at Hotel Carlton and that you appreciated the neighborhood surrounding the hotel as well as the service our staff provided. We hope you come back to visit us the next time you visit San Francisco.

Saratoga Springs, New York
Reviewed 16 January 2012

We loved this place for a few reasons: - Staff were awesome! I especially loved the man at the front desk that gave us a map and then edited it by telling us where to go for drugs and prostitutes, ie Where not to go! - Rooms feel like hip studio apts. sans kitchen. - We walked everywhere from the...

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Thank SarahGrrl
London, United Kingdom
Reviewed 15 January 2012

Second stay here great place . A1 staff .Good postion. Good rooms. What more do you need.

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1Thank hardware44
Chicago, Illinois
Reviewed 10 January 2012

My travel agent booked me at this hotel because all of the hotels in San Francisco were booked for a major conference. The rooms are nothing like the pictures that they have on their website. The rooms are old and worn. They have comforters on the bed instead of sheets covering a featherbed; who knows when they ever change the...

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6Thank ruthdil
Pam1975, General Manager at Hotel Carlton, a Joie de Vivre hotel, responded to this review

Thank you for taking the time to post a review about your stay at Hotel Carlton. I am sorry the hotel was not up to the standard you were expecting. In the next few months we will be completing updates to the hotel and guests will enjoy new flat panel televisions in all guestrooms and new carpeting in all common...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
GreenLeadersPlatinum level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
The historic Hotel Carlton offers an international ambiance paired with outstanding guest service. Built in 1927, this nine-story San Francisco hotel is 3 blocks from the California Street cable car line, 6 blocks from Union Square, 8 blocks from the main entrance to Chinatown and 9 blocks from Civic Center. Complimentary evening wine receptions are held in Hotel Carlton's lobby nightly and feature live music from local artists. In addition, Hotel Carlton provides complimentary wireless internet to all guests; upgraded bandwidth is also available (surcharge applies). Recently renovated, all 161 non-smoking guestrooms at Hotel Carlton feature remodeled bathrooms including decorative floor and wall tiling, new vanities and sinks. The public spaces showcase cross-cultural design that incorporates treasures from Africa, India, Nepal, Laos and Asia. Our restaurant Saha features award-winning Arabic Fusion cuisine. ... more   less 

Additional Information about Hotel Carlton, a Joie de Vivre hotel

Address: 1075 Sutter Street, San Francisco, CA 94109-5817
Region: United States > California > San Francisco
Price Range: RM707 - RM1,869 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Carlton, a Joie de Vivre hotel 3*
Number of rooms: 161
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Also Known As:
Carlton Hotel San Francisco
Hotel Carlton San Francisco
Hotel Style:
#2 Green Hotel in San Francisco
#36 Family Hotel in San Francisco
#41 Romantic Hotel in San Francisco
#52 Business Hotel in San Francisco
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Marco Polo suite on 9th floor is spacious and relatively quiet.”
 of 5 bubbles Mblaca, 14 Jan 2017 | Read review
“maybe ask for a south side room - that way you get windows with a spacious view.”
 of 5 bubbles Serni253, 2 Jan 2017 | Read review
“Keep in mind that this is an older hotel, so rooms will be on the small side.”
 of 5 bubbles richardm956, 17 Dec 2016 | Read review
“9th floor for the best views over San Francisco!”
 of 5 bubbles Landmeedchen, 12 Dec 2016 | Read review
“Higher floors have better view”
 of 5 bubbles , 26 Nov 2016 | Read review
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