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Grand Hyatt San Francisco Union Square

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Traveller (2216)
Room & Suite (1213)
Dining (122)

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About

#66 of 233 hotels in San Francisco
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Located in the heart of Union Square, Grand Hyatt San Francisco offers magnificent city skyline and stunning bay views, welcoming accommodations with residential style amenities and modern technology. Enjoy easy access to premier shops, museums, theaters and iconic landmarks including Fisherman’s Wharf and Chinatown. Indulge some of the best San Francisco specialties and wines from Napa and Sonoma Regions at OneUp Restaurant & Lounge.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Centre with Internet Access
Conference facilities
Paid public parking nearby
Wifi
Coffee shop
Restaurant
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Happy hour
Kids' meals
Snack bar
Special diet menus
Taxi service
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Non-smoking hotel
ATM on site
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Flatscreen TV
Walk-in shower
Room service
Safe
Telephone
VIP room facilities
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Refrigerator
On-demand films
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
4.0 of 5 stars
HOTEL STYLE
Great View
City View
Languages Spoken
English, Spanish, Chinese

Location

345 Stockton Street, San Francisco, CA 94108-4694
Grand Hyatt San Francisco Union Square
6,765Reviews136Q+A100Room tips
Traveller rating
  • 3,213
  • 2,220
  • 798
  • 302
  • 232
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irwinm2017 wrote a review 16 Mar
Honolulu, United States1 contribution
I stayed at the Grand Hyatt for a conference and it was the best hotel for the price. The amenities and products used were great quality and loved the gym facilities overlooking the city. Check-in was a breeze and was glad they were able to get me situated early in the morning. It's been a while since I've returned back to the hotel and I regret not staying here sooner.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2024
Value
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco Union Square
Responded 2 days ago
Dear irwinm2017, Thank you so much for the 5-star rating. We are delighted to hear that your stay with us was enjoyable and that you were pleased with all of the wonderful amenities our hotel has to offer. We appreciate your continued patronage and hope to have the pleasure of welcoming you back soon. Best regards, Laura
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Francis F wrote a review 13 Mar
1 contribution
My stay at the Grand Hyatt San Francisco Union Square was overall quite enjoyable. Upon arrival at around 1:30 pm, I was pleased to find that my room was ready for check-in. The reception staff was courteous and efficient, making the check-in process a breeze. The room itself was clean and comfortable, with a particularly noteworthy feature being the electric blinds that could be easily closed with the push of a button. The bathroom was also well-maintained, and I appreciated the pleasant scent of the personal hygiene products provided. However, there were a couple of minor drawbacks that detracted from an otherwise positive experience. Firstly, the motion-activated night light under the nightstand proved to be a bit disruptive during the night, as it would unexpectedly turn on when I shifted in bed, causing unwanted reflections that disturbed my sleep. Additionally, while the food at the hotel restaurant was delicious, I was disappointed to find that the TV in the room did not offer Netflix access, with the only option being to use Google Cast from my own device. On the bright side, the location of the hotel is excellent, situated very close to Union Square and conveniently adjacent to the Apple store. There are plenty of dining options and attractions within walking distance, making it an ideal base for exploring the city. Overall, I would recommend the Grand Hyatt San Francisco Union Square to others and would certainly consider staying here again in the future.
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Date of stay: March 2024
Value
Location
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco Union Square
Responded 5 days ago
Dear Francis F, Thank you for taking the time to provide feedback. It was a pleasure to host you during your visit to San Francisco. We are delighted to hear that you appreciated the service provided by our staff, your room, and the convenience of our location. We will take note of your comments about the motion-activated lights and the TV not having access to Netflix. If you would like to discuss this further, please contact us at propertyreviews@hyatt.com. We hope to improve your experience the next time you visit! Best regards, Ana
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Corrina S wrote a review 13 Mar
Reno, Nevada2 contributions
Update: Paul from management reached out with a sincere and professional apology. I appreciate the customer service and I am willing to stay at this property another time. It was remarkably close to Chinatown and the Cable Car stops. I was able to use their Club Lounge and they have a great view from up there. Ed at the front desk wasn't helpful and offered no assistance when my daughter's foot obtained splinters from the wood flooring in the room. The entrance to valet was blocked during the parade which we knew nothing about beforehand. No emails or warnings were presented. We were stuck in traffic for hours with an 8 yr old. A simple email and we would have arrived early and enjoyed the parade.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip: We didn't have the opportunity to use their valet because we parked in the paid parking across...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco Union Square
Responded 5 days ago
Dear PointsIsLife, I am pleased to hear Paul has reached out and assisted you with this matter. I am happy to hear you enjoyed our location near Chinatown and the Cable Car stops. You are important to us, and we truly appreciate your feedback. Do not hesitate to reach out in the future should you need anything. We are here to help and look forward to a return visit. Have a great day! Michaela
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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ssethuraman wrote a review 11 Mar
Bangalore District, India1 contribution
Great Hotel and excellent location. Accessibility to all the stores are closeby. The hotel has wonderful staff and well trained. We had an issue with Lift got disrupted. But, it got actioned very quickly.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco Union Square
Responded 1 week ago
Hello ssethuraman, Thank you for adding this review our Grand Hyatt San Francisco, I am happy to see you like our location and staff. It was also nice to see that issue with Lift was resolved quickly. I hope you can visit again. Best Regards, John
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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vgalbiso wrote a review 11 Mar
1 contribution
Thoroughly enjoyed my stay here. The hotel staff were excellent. I loved the location. I was on a business trip and everywhere I needed to go was in walking distance. China town and the Moscone Center were quick walks away. The concierge offered excellent choices for dinner as well.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco Union Square
Responded 1 week ago
Hello vgalbiso! We appreciate you taking the time to provide your wonderful review of our hotel. I'm glad to hear you loved our location and that our concierge helped you find some great dining options. We look forward to welcoming you back soon. Warm Regards, Travis
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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DC98101 wrote a review 11 Mar
Seattle, Washington82 contributions76 helpful votes
Location was great - at Union Square and an easy walk to office buildings and Starbucks across the street. The service was also excellent - check-in and service in the restaurant were particularly good. The room was large and generally comfortable, but in need of an update. The cleaning could have been better as well. I also agree with the reviewer who indicated that the menu options were limited. While it wasn't a bad stay, it wasn't good enough to make this my default SF hotel when traveling for business, which is too bad as I prefer to stay at Hyatt hotels.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco Union Square
Responded 1 week ago
Hello DC98101! Thank you for taking the time to write your review of our hotel. I am glad to hear you enjoyed our location and the spaciousness of the room. I'm sorry to hear our housekeeping did not provide the service you expected. Your feedback helps us to improve an ensure we provide the level of service you have come to expect from Hyatt. We look forward to welcoming you on your future travels. Warm Regards, Travis
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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polgara100 wrote a review 9 Mar
Toronto, Canada6 contributions
Despite last minute stay and sold out rooms the manager was able to fund me what turned out to be the most beautiful suite I’ve ever been upgraded to in North America. The lounge was also good and overall staff was helpful and knowledgeable.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco Union Square
Responded 1 week ago
Dear Polgara100, Thank you for the excellent rating. We are so glad you had an amazing visit at our hotel. It was our pleasure to welcome you. We appreciate your rating as it helps us continue to provide great service. We look forward to welcoming you as our guest again soon. Warm regards, Lindsey
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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KatW wrote a review 7 Mar
3 contributions
Large comfortable rooms but lacking the facilities of room refreshments and variety of restaurant meals fitting of a hotel of this standard. Check in was great allowing us to check in early after a very long flight and the room was comfortable. But refreshment facilities in the room were poor and the restaurant menu wasn't good either. Breakfast was very nice however.
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Review collected in partnership with Hyatt Hotels
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco Union Square
Responded 1 week ago
Dear 164katrinaw, Thank you for providing insightful feedback. We appreciate you staying with us in San Francisco. We are pleased to hear that you enjoyed your room. We will take note of your feedback on the facilities and menu. We'd like to discuss this further with you; please send us your stay details to propertyreviews@hyatt.com. We hope you have a better experience the next time you visit. Warm regards, Ana
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kelly_TPM wrote a review 6 Mar
Nashville, Tennessee1071 contributions79 helpful votes
Traveled to SF for medical treatment. Set the thermostat to 60F. It was never able to cool the room below 70 and it was only in the low 60's for highs during the day! I suffered because of lack of sleep. They sent people to look at the unit and I was told there was nothing they could do to make it cooler than what it was which was 70 even though it was much cooler outside.Wow, really? WIth my condition I need a room at 65-67F or I won't be able to sleep. If I can't even get a good nights sleep what the heck am I paying $300 a night for? For the price point and level of property that a GH purports to be this is completely unacceptable. Having a working A/C is one of the most basic functions of any hotel, let alone one on the level of a Grand Hyatt. After 4 nights I had to check out so I could get some sleep as I was deteriorating psychically. I went right down the street a few blocks to the Four Seasons Embarcadero whose A/C could practically make it snow. The Four Season while more $$$ was far better on every level than this grand Hyatt. Not even close. I have stayed at some very nice Grand Hyatt's like the one on Kauai which was lovely so the fact they could not deliver on a most basic function was stunning. Avoid.
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco Union Square
Responded 1 week ago
Dear Kelly_TPM, Thank you for staying with us and sharing your valuable feedback. We strive to make each stay as pleasant and comfortable as possible, and it is clear that we have failed you in this regard. We have noted your concern regarding your room. We would love to gather further details and address your concerns. If you would like to discuss this further, please send us a detailed email to propertyreviews@hyatt.com and we’ll be glad to assist you. Please include confirmation number (if available), hotel name, dates of stay, name reservation was reserved under or any other pertinent information. We understand your frustration and concerns and welcome the opportunity to prove ourselves again as your trusted hotel. We look forward to hearing from you and hope to welcome you back in the near future. Kind Regards, Betsy
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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MUSTAFA MITCHELL wrote a review 5 Mar
Fresno, California2 contributions1 helpful vote
I did not expect this type of service staying at this hotel. As a globalist within the world of Hyatt hotel program, I was not ready for what I encountered. Santiago and Ed exceeded expectations. Provided expeditiously service very very informed about everything and the room, including the view, for my disabled child Was just unbelievably breathtaking. Being on the 34th floor in San Francisco was just nothing less than on cloud nine. I want to tell Santiago and Ed thank you again for such an amazing day and I don’t think for a second I would have had to stay that I had had not been for you two. Thank you
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Review collected in partnership with Hyatt Hotels
Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hyatt Hotels and Resorts, Other at Grand Hyatt San Francisco Union Square
Responded 1 week ago
Dear Miracl3man, I personally want to thank you for your patronage to us here at Grand Hyatt San Francisco. I am so happy to hear your stay was a success and Santiago and Ed made such a positive impact on you. I am grateful you enjoyed your time and those amazing views from the 34th floor. You are important to us, and we are grateful for the opportunity to help you relax during your time away from home. I do hope we get the opportunity to have your family back and I truly appreciate your time and review. Have an amazing day! Michaela
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
RM 1,038 - RM 1,604 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand hyatt san francisco hotel san francisco, san francisco grand hyatt, hyatt san francisco, san francisco hyatt
LOCATION
United StatesCaliforniaSan FranciscoDowntown San Francisco / Union Square
NUMBER OF ROOMS
668
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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GRAND HYATT SAN FRANCISCO UNION SQUARE (R̶M̶ ̶1̶,̶0̶3̶8̶) RM 844: UPDATED 2024 Hotel Reviews, Price Comparison and 2,471 Photos (CA) - Tripadvisor

Frequently Asked Questions about Grand Hyatt San Francisco Union Square
Which popular attractions are close to Grand Hyatt San Francisco Union Square?
Nearby attractions include The Escape Game San Francisco (Downtown) (0.3 km), San Francisco Playhouse (0.2 km), and Biscuits and Blues (0.3 km).
What are some of the property amenities at Grand Hyatt San Francisco Union Square?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Grand Hyatt San Francisco Union Square?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Grand Hyatt San Francisco Union Square?
Guests can enjoy an on-site restaurant, a lounge, and complimentary tea during their stay.
Is parking available at Grand Hyatt San Francisco Union Square?
Yes, a parking garage, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to Grand Hyatt San Francisco Union Square?
Conveniently located restaurants include Fino Bar & Ristorante, Tacorea, and Akiko's Sushi Bar and Restaurant.
Are there opportunities to exercise at Grand Hyatt San Francisco Union Square?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Grand Hyatt San Francisco Union Square?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Grand Hyatt San Francisco Union Square?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Grand Hyatt San Francisco Union Square offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.