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The Donatello

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The Donatello
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2,514 Reviews from our TripAdvisor Community

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Showing 2,140: English reviews
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Nashville, Tennessee
Reviewed 3 days ago NEW

Donatello Hotel was a great stay for my husband and I on our anniversary trip. Staff accommodated our request for a quiet room and an early check-in. The small fridge/microwave/bowls were all great for a breakfast in the room each day. The housekeeping was quiet, efficient, and room stayed clean. The beds were extra comfortable. I must say the homeless...

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Thank lamcr
Boston
Reviewed 3 days ago NEW

We stayed at the Donatello a number of years ago and, when we wanted to be close to Union Square, returned this year. The hotel was as comfortable as we remembered. In addition to the bed, the room had comfortable seating and a nice table with chairs we used for breakfast. There was also an area outside the bathroom with...

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Thank siva2
Melbourne, Australia
Reviewed 1 week ago

Great location. Room was spacious and clean. Like the previous visit in 2015, we were there for NYE and it was great to be able to go to the Club Lounge and meet up with other hotel guests to ring in the New Year. As an added bonus like in 2015, Donatello put out a lovely, champagne, cheese and cold...

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1Thank PlanetTravel247
Edmond, Oklahoma
Reviewed 1 week ago via mobile

We stayed at the Donatello for 4 nights with two adults and two teenagers. The room is spacious and modern. We didn't feel cramped and on top of one another which is rare to find in a hotel in San Francisco. The. Bathrooms are a bit outdated but sink, fixtures and tile wise compared to the eat of the room....

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Thank CUNEOGIRLS
Austin, Texas
Reviewed 2 weeks ago

Nice place stayed there 02-26-2017 thru 03-02-2017 everyone was polite and helpful. Everyone referred to me by my last name. Room was nice, restaurant was good. Location was great it was close to all public transportation.

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Helpful?
Thank JoeAustin2016
Karen G, Owner Care at The Donatello, responded to this review

Hello Joe, Thank you so much for reaching out to us. We're glad that you liked your unit and that the location made it easy to get around and enjoy our city. We hope you come back to visit us soon. Warm regards,

West Lafayette, Indiana
Reviewed 2 weeks ago

We stayed here two nights on a family vacation. It is a Wyndam facility. The room is large and had a king bed, a pull out couch and a side sofa. That allowed sleeping space for four people which fit our family. The layout is that the bed and L shaped couch are all in the same room. The kitchen...

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Thank WCO6Girl
Sara C, Owner Care at The Donatello, responded to this review

Thank you for your review! We are happy to hear that you and your family enjoyed your visit. Please let our staff know during your next visit if we may be of assistance in making it more enjoyable.

Reviewed 2 weeks ago

Stayed here for business in Feb 2017. Great central location just one block from Union Square. Good location for a business conference at the Moscone West about 1 mile away. The rooms are a great size and good value for money based on the hotel opposite and the SF prices. There is no breakfast here, but I can recommend the...

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Thank Tim C
Sara C, Owner Care at The Donatello, responded to this review

Thank you for your review! We are happy to hear that you enjoyed your visit and found the location convenient for your conference. Please let our staff know during your next visit if we may be of assistance in making it more enjoyable.

Reviewed 3 weeks ago

The moment I stepped out of my cab, Joe, a smiling, efficient, kind and helpful bellman greeted me and helped me with my bags. Then I went to the front desk and Jason was there with a welcoming smile and my room keys all ready. Jason was extremely helpful all week. My room was impeccably clean, bright with gorgeous windows,...

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1Thank GriffinCrowley
Karen G, Owner Care at The Donatello, responded to this review

Hello Griffin, Thank you for the kind words about our outstanding staff. We'll make sure to pass your comments on to them. We're glad to hear that you enjoyed your unit, and that everyone took such care of you and helped make your stay even more enjoyable! Again, thank you for reaching out and we look forward to your next...

Luton, United Kingdom
Reviewed 3 weeks ago via mobile

Love hotel and price was good for what was provided. Easy walking distance of union square and cable cars. Went to a free cheese and wine event in the hotel which was nice and unexpected. Staff were friendly and maids service was good. Would definitely stay here again.

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Thank Sharon M
San Francisco, California
Reviewed 3 weeks ago

Great small hotel near Union Square. Large room. Bathroom is a bit dated, but OK. This Shell property does not have complimentary breakfast nor fresh baked cookies in the afternoon like the other sister resort in SF. Very good staff, especially housekeeping. We stayed for one week. We will come back. Hotel parking is expensive (38-40). We parked half a...

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1Thank dcn222
Sara C, Owner Care at The Donatello, responded to this review

Thank you for your review! We are happy to hear that you enjoyed your visit. Your feedback is very valuable as it helps to identify our areas of opportunity. Please let our staff know during your next visit if we may be of assistance.

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Staying in Union Square

Neighbourhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theatres in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
FIVE-TIME WINNER OF THE CERTIFICATE OF EXCELLENCE! Located in the heart of San Francisco's fashionable shopping and theater district by Union Square is the spacious Donatello. Settle into tastefully appointed rooms and enjoy the top floor fitness center, with a whirlpool spa and private saunas, which provides the perfect retreat after a day exploring the city. You can take a cable car up and down San Francisco 's colorful neighborhoods or explore the many streets of Chinatown. And when you work up an appetite in a city know for its cuisine, the Zingari Ristorante, located onsite, is a Northern Italian feast for the taste buds. Fully experience fine dining, theater and shopping in San Francisco at our luxurious retreat in the exciting City by the Bay-a San Francisco getaway perfect for romance, leisure and business travel. ... more   less 

Additional Information about The Donatello

Address: 501 Post Street, cross street - Mason Street, San Francisco, CA 94102-1228
Region: United States > California > San Francisco > Union Square
Price Range: RM1,103 - RM1,739 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Donatello 3.5*
Number of rooms: 94
Reservation Options:
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Also Known As:
Donatello Hotel San Francisco
Donatello San Francisco
Hotel Style:
#25 Family Hotel in San Francisco
#29 Romantic Hotel in San Francisco
#29 Green Hotel in San Francisco
#54 Business Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from The Donatello staff and other travellers.
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Questions? Get answers from The Donatello staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floor away from elevator are quietest”
 of 5 bubbles lamcr, 26 Mar 2017 | Read review
“Rooms away from Post & Mason are quieter”
 of 5 bubbles PlanetTravel247, 20 Mar 2017 | Read review
“906 faces towards Post street and it was noisy in terms of street noise.”
 of 5 bubbles WCO6Girl, 12 Mar 2017 | Read review
“Try and get a room on the same side as the lift (elevator) as it's away from the Night club on the street.”
 of 5 bubbles timcT7307HO, 10 Mar 2017 | Read review
“It's in the middle of the city. The noise did not bother us. We liked our room, facing Post (JW Marriott).”
 of 5 bubbles dcn222, 4 Mar 2017 | Read review
5 of 5