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The Donatello

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2,465 Reviews from our TripAdvisor Community

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Showing 2,099: English reviews
Melbourne, Australia
Reviewed 1 week ago

Second time I have been to the Donatello... Positives: Great location, close to Union Square and transport, lots of restaurants in the nearby neighbourhood, rooms are 3 star.. need a refresh. Negatives: I had forgotten about the Wyndham hard sell - embarrassing - really need to get rid of the timeshare / club plan sell. It really spoiled the experience...

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Helpful?
Thank Kristoff F
Efrain Z, Guest Service Supervisor at The Donatello, responded to this review

Dear Traveler, Thank you for taking the time in sharing your experience at the Donatello. We are glad to read that you had an enjoyable stay and that you found our central location to your satisfaction. We are a Timeshare company and we do invite all guests to ask if they would be interested in Vacation Ownership. It's not for...

Barry, United Kingdom
Reviewed 1 week ago via mobile

Excellent Hotel Large room Microwave,coffee machine, fridge plus plates etc They are part of a group that offer a type of "Time Share" And try and get you to attend a presentation. No breakfast available but plenty of local places to eat or microwave your own

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Helpful?
1Thank Bryan G
Efrain Z, Guest Service Supervisor at The Donatello, responded to this review

Dear Brian, Thank you for taking the time in sharing your experience at the Donatello. We are glad to read that you had an enjoyable stay and that you found our location to your satisfaction, especially the kitchenette useful and convenient. We appreciate the lovely review and we hope to see you again on your next trip to San Francisco....

Aarhus, Denmark
Reviewed 1 week ago via mobile

Pros I loved our room, the furniture was nice, everything was clean and people at the hotel were very helpful. Cons Didn't really care for the timeshare offer, but then again, you can just say no. The water took forever to get hot. I was surprised to discover that it is owned by shell however, so if you are concerned...

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Helpful?
Thank M4r13_S
Singapore
Reviewed 2 weeks ago

The only plus point we got from this hotel is the bell concierge service upon arrival. Check in service was average as compared to our 2 weeks long trip having stayed with several hotels, this would be the worst we can get. Check-in service was average too and rushing to sweep us back to the hotel rooms! Before we could...

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Helpful?
Thank bbbear29
Efrain Z, Guest Service Supervisor at The Donatello, responded to this review

Dear Traveler, Thank you for sharing your experience at the Donatello. We are sorry to hear that your recent experience was not to your satisfaction. We appreciate the honest feedback about the issues you experienced, so we may be able to correct them. We will use your review as a learning tool for our associates. Again, we thank you for...

Langley City, Canada
Reviewed 2 weeks ago

Great hotel. Reasonable rates. Very spacious room. Ours opened up to the terrace which was shared with a few other rooms but never saw a soul out there. Room was well equipped with basic kitchen amenities- even a decent corkscrew. People staying here should take advantage of the upstairs concierge and the nice room with Coffee, tea, and lemon water....

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Helpful?
Thank Kim P
Melbourne, Australia
Reviewed 3 weeks ago

My husband and I stayed at this hotel from 29 Oct till 1 Nov 2016. As our flight from Australia arrived really early, we went straight to the hotel hoping for an early check in and were glad when the Receptionist was able to check us in early - so thank you very much, it was much appreciated especially after...

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Thank JackieJesson
Seattle, Washington
Reviewed 3 weeks ago via mobile

Such a treat! Rooms are huge. Views are average. Nice quiet jacuzzi in the Club. Good exercise room. All rooms have microwave, mini refrigerator and a set of dishes and utensils for 4. We easily walked to the financial district, BART, union square, and more. Very quiet lovely facility.

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Helpful?
Thank Debbie R
Efrain Z, Guest Service Supervisor at The Donatello, responded to this review

Dear Debbie, Thank you for taking the time in sharing your experience at the Donatello. We are glad to read that you had an enjoyable stay and that you found our CLUB lounge, fitness center, and location to your satisfaction. Especially our kitchenette which many guest such as yourself find very useful. We appreciate the lovely review and we hope...

Gardnerville, Nevada
Reviewed 4 weeks ago

located just 1 block from union square, this is a very professionally run establishment. Friendly and efficient staff, large, well appointed rooms, reasonably quite on the 12th floor - nice rooftop terrace with views while you sip tea. Excellent coffee in room! Beds comfortable and they offer the SF chronicle every morning. In addition there is a very nice spa...

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Helpful?
Thank psandberg
Efrain Z, Guest Service Supervisor at The Donatello, responded to this review

Dear Traveler, Thank you for taking the time in sharing your experience at the Donatello. We are glad to read that you had an enjoyable stay and that you found our rooftop terrace, spacious rooms, convenient fitness center, spa, and professional friendly staff to your satisfaction. We appreciate the lovely review and we hope to see you again on your...

Hartford, CT
Reviewed 2 November 2016 via mobile

The Donatello is a lovely hotel in a great location by Union Square. Nice lobby, friendly and helpful staff, large comfortable room. The top floor has a club room and terrace with coffee and tea (or bring your wine), reading materials and a concierge. The hotel bar/restaurant was very good. We would not hesitate to stay again!

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Thank MaureenWH
Basel, Switzerland
Reviewed 23 October 2016 via mobile

Good and quiet hotel near Union square. Very convenient parking service inside the building. Don't miss the rooftop terrace- it offers nice views in three directions and has plenty of space. Also beautiful lounge inside with a self service coffee machine. They also serve food there.

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Helpful?
1Thank pascalschnider

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Staying in Union Square

Neighbourhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theatres in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
FIVE-TIME WINNER OF THE CERTIFICATE OF EXCELLENCE! Located in the heart of San Francisco's fashionable shopping and theater district by Union Square is the spacious Donatello. Settle into tastefully appointed rooms and enjoy the top floor fitness center, with a whirlpool spa and private saunas, which provides the perfect retreat after a day exploring the city. You can take a cable car up and down San Francisco 's colorful neighborhoods or explore the many streets of Chinatown. And when you work up an appetite in a city know for its cuisine, the Zingari Ristorante, located onsite, is a Northern Italian feast for the taste buds. Fully experience fine dining, theater and shopping in San Francisco at our luxurious retreat in the exciting City by the Bay-a San Francisco getaway perfect for romance, leisure and business travel. ... more   less 

Additional Information about The Donatello

Address: 501 Post Street, cross street - Mason Street, San Francisco, CA 94102-1228
Region: United States > California > San Francisco > Union Square
Price Range: RM908 - RM1,954 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Donatello 3.5*
Number of rooms: 94
Reservation Options:
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Also Known As:
Donatello Hotel San Francisco
Donatello San Francisco
Hotel Style:
#25 Family Hotel in San Francisco
#29 Romantic Hotel in San Francisco
#31 Green Hotel in San Francisco
#55 Business Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from The Donatello staff and other travellers.
45 questions
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Limassol, Cyprus
over a year ago
Essex
5 months ago
Tyler, Texas
over a year ago

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Questions? Get answers from The Donatello staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I would assume that the higher you go, the less street noise there is (something hard to avoid in a major city)”
 of 5 bubbles psandberg, 6 Nov 2016 | Read review
“Try to have a higher room. Street noise can be loud at night.”
 of 5 bubbles Rtd2191, 6 Oct 2016 | Read review
“Quieter floors are probably higher floors, but I doubt there is a bad room in the entire hotel, its impeccable and location ideal!”
 of 5 bubbles DavidandStacy, 5 Oct 2016 | Read review
“Try not to get a room on Post due to early morning trash pickup”
 of 5 bubbles KoKonutGirl, 23 Sep 2016 | Read review
“Ask for a room above the 10th floor to avoid the city noise......”
 of 5 bubbles PaulR918, 17 Sep 2016 | Read review
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