We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

The Donatello

Booking.comUS$199*
View Deal
Certificate of Excellence
GreenLeadersSilver level
07/05/2017 08/05/2017
1 room 2 adults 0 children
US$219*
US$199*
US$219*
US$199*
US$219*
US$199*
Compare best prices from top travel sites
and 9 more sites!
Professional photos
The Donatello
The Donatello
Panoramas (6)
View Map
{"scriptFlags":null,"containerClass":null,"widget":{"name":"ibex_photo_carousel","divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"moduleList":["handlers"],"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}}}
Add Photo Write a Review

2,533 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 2,155: English reviews
Start your review of The Donatello
 Click to rate
Tracy, California
Reviewed 2 days ago NEW

We spent a couple of nights here and had a very pleasant experience. As you drive up into this hotel, the first thing you notice is their “stained glass entrance” which covers your vehicle and is an awesome site to look at. The lobby was very well decorated with leather furniture and beautifully decorated and it looked like you were...

 Report
Helpful?
Thank Holdtheair
Rehoboth Beach, Delaware
Reviewed 3 days ago NEW

Spacious suites with an exceptionally comfortable bed and pillows. The staff, from the registration clerks to the maintenance staff and restaurant bar staff, were friendly and helpful. And the location couldn't be better, especially being only a block from the cable car line. There are some issues that need to be mentioned: (1) As nice as the room was, the...

 Report
Helpful?
Thank Glenn L
Copenhagen, Denmark
Reviewed 4 days ago NEWvia mobile

Hotel has very convenient location close to shopping area and major attractions in San Francisco as well as public transportation - Bart station Powell is only 7 min walk from hotel. Hotel rooms are spacious and beds are very comfortable. Personnel is very friendly and helpful. Please be aware that they start room service at 9 am in the morning...

 Report
Helpful?
Thank Rasa74
Management response:

Thank you for the kind words. We will share these with our staff. We are glad to hear you enjoyed your stay. Again, thank you for reaching out and we look forward to your next visit.

Oxnard, California
Reviewed 5 days ago NEWvia mobile

Stayed here for 1 night after a weekend on the Delta. This place has a great location and the rooms are very comfortable. Nice final stop before our flight back to reality. For casual all day diner walk down the street to Pinecrest Diner. Nothing fancy, but good comfort food.

 Report
Helpful?
Thank beachloversx2
Management response:

Thank you for the kind words. We will share these with our staff. We are glad to hear you enjoyed your stay. Again, thank you for reaching out and we look forward to your next visit.

Tweed Coast
Reviewed 6 days ago NEWvia mobile

We found this hotel through TripAdvisor and we are so glad we did - this is the perfect place to stay while in San Francisco. The location is great - right in the heart of Union Square and close to a lot of lovely restaurants, cafes, diners and public transport. Also perfect location if you are here to shop. The...

 Report
Helpful?
2Thank Jacaluke
california
Reviewed 6 days ago NEWvia mobile

2-Great value (continued)! Very nice couch area. Good bathroom with TV in mirror. Didn't offer all the channels the main TV did. Thoughtful touch of clothesline in bathroom. Functional kitchenette with complimentary hot chocolate and popcorn. Has microwave, refrigerator, coffee pot. NO toaster, cutting board, paring knife, or salt and pepper skakers. Those items would help a lot. Easy to...

 Report
Helpful?
Thank liketogoCalifornia
Management response:

Thank you so much for sharing your experience. We hope you come back to visit us soon. Sorry to hear about your experience at the nearby diner.

Sydney, Australia
Reviewed 1 week ago

Booked to stay here with my family while in San Francisco, solely based on the location for convenience. Upon pulling in to the valet, we were asked if we would need the car again. For $35 per day, you bet I am going to annoy you to use my car as much as I like. Do not ask me this...

 Report
Helpful?
1Thank droods
Management response:

We are so disappointed to hear your interaction with the resort staff did not meet your expectations, as this is not part of the Count On Me service we take pride in at Wyndham. It is imperative that our guests are treated well. Please rest assured that we will be taking action to ensure that this is not an issue...

Sydney, Australia
Reviewed 1 week ago via mobile

We stayed for 5 nights. Choose hotel due to its location and room amenities - King Bed, Sofa, kitchenette, eye for a family of four. As soon as we completed check in we were pushed to the next window and bombarded with questions around time share and attending a breakfast the next day for 1.5 hours and being paid $75...

 Report
Helpful?
1Thank lnokeeffe
Management response:

Thank you for this great feedback. This will allow us to continue to enhance the vacation experience at our resort. Please let us know if there are opportunities to make your stay better in the future.

Sydney, Australia
Reviewed 1 week ago

Not a flashy glitzy hotel but offers large rooms and good value close to Union Square. Only a few minutes walk to the Square, major retail stores and many cafes and restaurants. The lounge upstairs may not be a Hyatt style Executive lounge but it is good to have coffee available at any time. My only real issue is the...

 Report
Helpful?
Thank RonWamberal
Management response:

Thank you for this great feedback Ron. We are happy to hear that you enjoyed your stay here in San Francisco. This will allow us to continue to enhance the vacation experience at our resort.

Queensland Australia
Reviewed 2 weeks ago

My wife and l spent two nights at this excellent Hotel, post a cruise on Queen Victoria. Whilst our fourth trip to San Francisco, we felt is was time to venture away from Fisherman's Wharf and into the City centre more. What an excellent decision, and what an excellent Oasis to find in Central San Francisco. The most mentionable item...

 Report
Helpful?
1Thank JohnsonFive
Management response:

Thank you so much for sharing your experience. We hope you come back to visit us soon.

733 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (453)
Viewed
Bathroom (37)
Viewed
Room/Suite (177)
Viewed
Hotel & Grounds (54)
Viewed
View from Room (19)
Viewed
Dining (9)
Viewed
Family/Play Areas (1)
Viewed
Pool/Beach Area (1)
Viewed
Business Centre/Function Rooms (1)
Viewed
1:48
Videos (2)
Viewed
Other (152)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (235)
Viewed
Amenities (28)
Viewed
Dining (8)
Viewed
Studio (North Facing) (32)
Viewed
Studio (Small) (27)
Viewed
Studio (South Facing) (32)
Viewed
Studio with Terrace (37)
Viewed
Studio (With Wraparound Bath) (34)
Viewed
The Hotel (37)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (45)
Viewed
Hotel & Grounds (14)
Viewed
Room/Suite (6)
Viewed
Bathroom (2)
Viewed
Business Centre/Function Rooms (1)
Viewed
Other (22)
07/05/2017 08/05/2017
Hotels you might also like...
Travellers also viewed these San Francisco hotels
Union Square
The Inn at Union Square
The Inn at Union Square
#5 of 228 in San Francisco
1,571 reviews
Union Square
Chancellor Hotel on Union Square
Chancellor Hotel on Union Square
#15 of 228 in San Francisco
5,061 reviews
Union Square
The Orchard Hotel
The Orchard Hotel
#11 of 228 in San Francisco
2,704 reviews
Show Prices
Show Prices
Show Prices
Union Square
Grand Hyatt San Francisco
Grand Hyatt San Francisco
#38 of 228 in San Francisco
4,420 reviews
Union Square
Cornell Hotel de France
Cornell Hotel de France
#24 of 228 in San Francisco
1,607 reviews
Show Prices
Show Prices
Show Prices

Staying in Union Square

Neighbourhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theatres in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
FIVE-TIME WINNER OF THE CERTIFICATE OF EXCELLENCE! Located in the heart of San Francisco's fashionable shopping and theater district by Union Square is the spacious Donatello. Settle into tastefully appointed rooms and enjoy the top floor fitness center, with a whirlpool spa and private saunas, which provides the perfect retreat after a day exploring the city. You can take a cable car up and down San Francisco 's colorful neighborhoods or explore the many streets of Chinatown. And when you work up an appetite in a city know for its cuisine, the Zingari Ristorante, located onsite, is a Northern Italian feast for the taste buds. Fully experience fine dining, theater and shopping in San Francisco at our luxurious retreat in the exciting City by the Bay-a San Francisco getaway perfect for romance, leisure and business travel. ... more   less 

Additional Information about The Donatello

Address: 501 Post Street, cross street - Mason Street, San Francisco, CA 94102-1228
Region: United States > California > San Francisco > Union Square
Price Range: RM1,061 - RM1,771 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Donatello 3.5*
Number of rooms: 94
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, TravelClick, Priceline, Travelocity, Hotels.com, Cancelon, TripOnline SA, Cheap Tickets, getaroom.com and HotelQuickly so you can book your The Donatello reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Donatello Hotel San Francisco
Donatello San Francisco
Hotel Style:
#25 Family Hotel in San Francisco
#29 Romantic Hotel in San Francisco
#30 Green Hotel in San Francisco
#54 Business Hotel in San Francisco
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Donatello staff and other travellers.
63 questions
Ask a question

See all questions (63)

Questions? Get answers from The Donatello staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They will harass you daily, sometimes multiple times to attend a meeting about timeshares. The staff are rude and not customer focused.”
droods, 21 Apr 2017 | Read review
“Quieter rooms appeared to be at the rear of the property”
JohnsonFive, 10 Apr 2017 | Read review
“Higher floor away from elevator are quietest”
lamcr, 26 Mar 2017 | Read review
“Rooms away from Post & Mason are quieter”
PlanetTravel247, 20 Mar 2017 | Read review
“906 faces towards Post street and it was noisy in terms of street noise.”
WCO6Girl, 12 Mar 2017 | Read review
5 of 5
Booking.com
US$199* /night
View Deal
Official HotelUS$199
PricelineUS$199
TripAdvisorUS$199
View all 13 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates