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Fairmont San Francisco

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Fairmont San Francisco
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2,736 Reviews from our TripAdvisor Community

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Showing 2,485: English reviews
London
Reviewed yesterday NEW

Great location and fantastic looking building with a large airy lobby. I stayed here for a couple of days on a work conference. The food was very poor - one night sea bass was served that was clearly frozen and had been dried out. I also had salmon fillet for lunch one day - way too overcooked. I also gave...

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Helpful?
Thank Martin W
New York City, New York
Reviewed 2 days ago NEWvia mobile

Best location in SF and beautiful lobby but rooms are dated and staff is very rude and unpleasant. The hair dryer in the bathroom is a $2 dryer from the drug store, the water in the shower takes 10 minutes to get warm, and the front desk staff is not nice or friendly. The restaurant staff is also inattentive and...

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1Thank vo819
FairmontSF, Online Marketing Director at Fairmont San Francisco, responded to this review

Thank you for taking the time to comment on your recent stay with us. I'm sorry to hear we failed to provide the level of service you deserve and thank you for your feedback. I look forward to reviewing with the staff. Sincerely, Lucas

Pinole
Reviewed 2 days ago NEW

Beautiful hotel, excellent customer service! The staff goes over and above to make your stay memorable. We had a beautiful view of the bay and Coit Tower. Highly recommend The Fairmont for a relaxing getaway.

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Helpful?
Thank 354lindav
FairmontSF, Online Marketing Director at Fairmont San Francisco, responded to this review

Thank you for your very kind words about the hotel. I'm pleased you had such a nice visit and enjoyed great service from the staff. Thanks again and we hope to welcome you again in the future. Sincerely, Lucas

Los Angeles, California
Reviewed 3 days ago NEW

We had an awesome stay here in December. The lobby was decorated with a fabulous tree and huge gingerbread house! Very festive and really enjoyed seeing it all decked out for the holidays. The rooms are comfortable and actually pretty large for San Francisco. Great location on top of Nob Hill. It's a nice hotel the rest of the year-...

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Thank Frequent-flyer0811
FairmontSF, Online Marketing Director at Fairmont San Francisco, responded to this review

Thank you for your kind words about the hotel. The holidays are a very special time at the hotel and I'm pleased you enjoyed the festive holiday decor. Thank you again and we hope to welcome you again in the near future. Sincerely, Lucas

Melbourne, Australia
Reviewed 3 days ago NEW

My family and I stayed over Christmas week. Rooms are ok with great views over the city and across the bay. However, service levels were very poor. Room service for simple items took well over and hour every time until we complained. Breakfast room had very long delays no matter the time we arrived and yet half the tables were...

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Helpful?
Thank peterbeaven
FairmontSF, Online Marketing Director at Fairmont San Francisco, responded to this review

Thank you for taking the time to comment on your recent stay with us. I'm sorry to hear your stay was not a more pleasant one and that we failed to provide the level of service you deserved. I thank you for your feedback and hope you would be willing to return and allow us the opportunity to make your...

London, United Kingdom
Reviewed 3 days ago NEWvia mobile

I spent 4 nights at the Fairmont for a company conference. It is a very classy hotel, the rooms are very comfortable and clean and the staff are very friendly and efficient. We ate in the Crown restaurant (on the top floor) which has superb panoramic views over San Francisco, the Golden Gate Bridge, Alcatraz etc....I think it is much...

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Helpful?
Thank Alan S
FairmontSF, Online Marketing Director at Fairmont San Francisco, responded to this review

Thank you for commenting on your recent stay with us. I'm pleased to hear you enjoyed your visit and you found the property so well-suited to your needs. I'm sorry we failed to provide the level of dining experience you expected and I thank you for your feedback. Sincerely, Lucas

Winchester, United Kingdom
Reviewed 3 days ago NEWvia mobile

Stayed at the Fairmont for 3 nights in one of the golden gate tower view suites. The view was fabulous. The room is a dual aspect corner suite with views out to the Golden Gate Bridge. Room well appointed and even comes with a brass telescope for all the fabulous views. I would suggest staying in the tower rather than...

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Thank Redrated
FairmontSF, Online Marketing Director at Fairmont San Francisco, responded to this review

Thank you for your kind words about the hotel. I'm pleased to hear you enjoyed the stunning views from atop Nob Hill. The Golden Gate Suites offer some of the most picturesque views of the City and the Bay and I'm glad you agree. Thanks again for your kind words about the hotel and we hope to welcome you again...

West Kelowna, Canada
Reviewed 4 days ago NEW

Have stayed here twice. The location and views are amazing. Room, service and food were excellent. The staff was very good. As a presidents club member I have stayed at Fairmonts all over north america, this is one is excellent.

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Thank mach1systems
FairmontSF, Online Marketing Director at Fairmont San Francisco, responded to this review

Thank you for your very kind words about the hotel and for being such a loyal guest! We're thrilled you had such a nice stay and look forward to your return. Sincerely, Lucas

Linden, California
Reviewed 4 days ago NEW

This was our fist time staying at the Fairmont. We spent the weekend here for my husbands birthday/wedding anniversary. The hotel is beautiful with such rich history. If you stay here make sure you walk around the hotel and read about all the celebrates and presidents that have stayed at this magnificent hotel. The Tonga Room restaurant was closed when...

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Thank Dora N
FairmontSF, Online Marketing Director at Fairmont San Francisco, responded to this review

Thank you for your kind words about the hotel. We're pleased to hear you had such a nice visit and you enjoyed the history of the hotel. As you mentioned much of that storied past is on display throughout the property. Thanks again for your kind words and we hope to have the opportunity to welcome you again in the...

Reviewed 5 days ago NEWvia mobile

The Fairmont is a beautiful hotel on Nob Hill. If you are not familiar, it is not exactly in the major touristy areas, but they are easy enough to walk to. The hotel itself is fabulous, with many historic elements and photographs inside. We had a corner suite in the tower which overlooked the TransAmerica building, Bay Bridge and Chinatown....

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Thank tangokilo12
FairmontSF, Online Marketing Director at Fairmont San Francisco, responded to this review

Thank you for your very kind words about the hotel. As you mentioned we are centrally located atop Nob Hill. This location makes the hotel the perfect spot from which to explore the City. Thanks again for your kind words about the hotel and we look forward to welcoming you again in the near future. Sincerely, Lucas

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Staying in Nob Hill

Neighbourhood Profile
Nob Hill
Swanky and stylish, Nob Hill sits in the heart of the city and is home to amazing architecture and views. The hike to the top can be a challenging workout for those who forego a cable car ride, but they will be rewarded with some of the city’s most beautiful architecture adorning its peak. Originally populated with mansions after the Gold Rush, most if not all were devastated in the 1906 earthquake and fire that followed. Luckily all is not lost; storied hotels and Grace Cathedral surround Huntington Park. Having a drink or dinner while taking in the sunset and views at the "top of the Mark" is tough to beat.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
World-renowned, Fairmont San Francisco hotel presents an awe-inspiring picture of historic San Francisco. The grandeur of the hotel coupled with its reputation for impeccable service promises a truly memorable experience. Known for turning moments into memories for leisure and business travelers alike this luxury San Francisco hotel has been host to some of the most influential meetings and events, breathtaking weddings and personalized special occasions of the century. Fairmont San Francisco hotel provides accommodations that are a testament to luxury with 592 individually furnished and decorated guest rooms. The 62 elegant suites offer impressive views of the City and Bay. The hotel combines classic ambience with modern amenities. For business travelers, Fairmont San Francisco hotel accommodations features include a spacious work desk, multi-line telephone with voice-mail and High Speed Internet Access. Each of the hotel's spacious guest rooms and suites have been elegantly updated including flat screen TVs, luxury linen ensembles and pillow top beds. ... more   less 

Additional Information about Fairmont San Francisco

Address: 950 Mason Street, San Francisco, CA 94108
Region: United States > California > San Francisco > Nob Hill
Price Range: RM1,197 - RM3,533 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Fairmont San Francisco 5*
Number of rooms: 592
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Fairmont Hotels, Orbitz, Agoda, Hotels.com, Priceline, Cheap Tickets and Jetsetter so you can book your Fairmont San Francisco reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Fairmont San Francisco Hotel San Francisco
Fairmont Hotel San Francisco
San Francisco Fairmont
Hotel Style:
#6 Spa Hotel in San Francisco
#9 Business Hotel in San Francisco
#10 Romantic Hotel in San Francisco
#13 Luxury Hotel in San Francisco
#13 Family Hotel in San Francisco
#22 Green Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from Fairmont San Francisco staff and other travellers.
20 questions
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Buffalo, New York
6 months ago
Oriental, North Carolina
New Jersey

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Questions? Get answers from Fairmont San Francisco staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The bigger the room, the better...that is pretty much it... We've received an upgrade, for which we were very grateful... Great staff.”
 of 5 bubbles Mihai_Opriscan, 16 Jan 2017 | Read review
“The best views are in the 'tower'”
 of 5 bubbles SammiSlater, 15 Jan 2017 | Read review
“Ask for a view of the Bay.”
 of 5 bubbles 594joanl, 12 Jan 2017 | Read review
“On check in receptionist asked if we wanted to upgrade $120/ night- the rooms in main hotel are fine and have excellent views of the city.”
 of 5 bubbles Willreach, 10 Jan 2017 | Read review
“About a ten minute walk away the mall area.”
 of 5 bubbles janettr2017, 10 Jan 2017 | Read review
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