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JW Marriott San Francisco Union Square

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JW Marriott San Francisco Union Square
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1,731 Reviews from our TripAdvisor Community

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There are newer reviews for JW Marriott San Francisco Union Square
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Showing 1,590: English reviews
Reviewed 3 weeks ago via mobile

I have stayed in many JW 's around the world so I had high expectations for my first time at this one . It was nice but not JW level service . Rooms were very nice and clean , but the executive lounge was not open ?? I never have seen this in a JW ? They USA jW's should...

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Helpful?
Thank Mike T
Modesto CA
Reviewed 4 weeks ago

We normally stay at one of the SPG properties as I am Platinum 50+ and appreciate the value of my loyalty. Now that Marriott has made the acquisition we decided to venture out, and this place did not disappoint. Everyone, from the valet, to the bellman were just great! I don't like many hotels calling themselves "Union Square" when they...

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Helpful?
Thank Jim L
Management response:

Dear Jim L, Thank you so much for sharing your wonderful comments. We also thank you very much for being a loyal Platinum Elite Member and are delighted that you have ventured out to Marriott and enjoyed staying at our hotel. We will be sure to pass on your kind comments to our staff. We are also glad that you...

Taipei, Taiwan
Reviewed 4 weeks ago

Although the hotel shows its age, and the decoration of the room is a bit outdated, I found this JW Marriott still a good choice for guests who prefer to stay near the area of Union Square. While there's not much to say about the room, and bathroom is very spacious. The espresso machine is also provided (but in the...

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Thank YCW7
Management response:

Dear YCW7, Thank you very much for taking the time to share your comments in regards to your stay at our hotel. We are very glad that you got to enjoy the fantastic views from our Concierge Lounge and that you found the staff to be warm and pleasant. We are excited to share these comments with them. Kind regards,...

Santa Clarita, California
Reviewed 4 weeks ago

This is a beautiful hotel conveniently located close to Union Square. It's walking distance to stores, eateries and cafes. It features a spacious bar/ lounge area and a restaurant. Our junior king suite was beautifully appointed with a large bathroom and a deep tub. Housekeeping service and front desk staff were attentive and amiable. The hotel's corner rooms can be...

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1Thank LinKo254
Management response:

Dear LinKo 254, We are thrilled to hear that you enjoyed and got to take advantage of our wonderful location, just steps away from Union Square. We are also very glad to hear that you stayed comfortable and warm in the Junior King Suite. We are excited to share your kind comments with our staff and we are honored to...

San Diego, California
Reviewed 4 weeks ago

This is a great hotel. Let me get the missteps out of the way first, I found the walls a bit thin from the standpoint we could hear our neighbors probably more than we should have been able to, and you can REALLY hear the water pipes as others in the hotel are taking showers, etc., so the sound proofing...

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Thank TravSD
Washington DC, District of Columbia
Reviewed 5 weeks ago

This place is near Union Square and a nice long walk from the financial district. This hotel is the same design as the Marriott Marquis hotels in NYC and Atlanta, except with earthquake bracing across the interior courtyard. Reception is up the stairs on the 3rd floor. The elevators are Charlie-and-the-Chocolate Factory great glass swooshing bullets. The gym is on...

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Helpful?
Thank offthewalls
alex9297, Manager at JW Marriott San Francisco Union Square, responded to this review

Offwalls, Thank you for taking the time to give us feedback. We are due for renovations soon, and can't wait for you to come back to our hotel to see the final design. Thank you for the lovely comment about our concierge. We strive to prove excellent service to each of our guests. We do apologize for the noise that...

Fairfax VA
Reviewed 20 February 2017 via mobile

Spent three nights at JW Marriott, San Francisco. The hotel location is great and the rooms are very nice. I did notice there a lot of mosquitos in the hotel. I had some buzzing in my room at night and also saw some up in the Concierge Club. There was also a mildew smell in the Club - it was...

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1Thank Elan F
Dallas, Texas
Reviewed 20 February 2017 via mobile

Great hotel location and very convenient. Walking distance from shopping, several Starbucks locations and a block from a cable car stop. You could also walk to Chinatown and if you are really active down to Fisherman's wharf. The room is a spacious and beautifully decorated.

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1Thank hitx94
Management response:

Dear hitx94, We are so glad to hear that you loved our location, just walking distance from Starbucks, world-class shopping and the historic cable car. We are so lucky with our incredible location and we are glad to hear that you got to enjoy it. We hope that you will come back and stay with us again in the near...

los angeles, CA
Reviewed 19 February 2017

This is a beautiful modern hotel in the heart of Union Square. Perfect location to walk to stores, restaurants and a few blocks to BART. The rooms and bath are luxurious and large. Price was in the mid-range, not in the higher end. I did have a little trouble with card keys. Almost every time I re-entered the room, the...

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1Thank samsonandriley
Sydney, Australia
Reviewed 17 February 2017

We checked in to the JW Mariott late on a Friday night after a very disappointing start with a different motel chain- we had come from NY, hadn't even had a chance to use the bathroom or shower due to issues at the previous motel and the staff at the front desk that night were amazing. I can't remember the...

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3Thank sarahfirman
Management response:

Dear sarahfirman, Thank you so much for sharing your wonderful and kind comments. We are so happy to hear that our staff was able to turn around your trip. That is what our staff strives to do and we are glad that we were successful with making your stay better. We are also glad to hear that you were comfortable...

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Staying in Union Square

Neighbourhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theatres in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about JW Marriott San Francisco Union Square

Address: 515 Mason Street, San Francisco, CA 94102 (Formerly Pan Pacific Hotel)
Region: United States > California > San Francisco > Union Square
Price Range: RM1,059 - RM2,414 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — JW Marriott San Francisco Union Square 4*
Number of rooms: 337
Reservation Options:
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Also Known As:
Jw Marriott San Francisco Union Square Hotel San Francisco
San Francisco Jw Marriott
Marriott San Francisco
San Francisco Marriott
Pan Pacific Hotel San Francisco
Hotel Style:
#32 Business Hotel in San Francisco
#35 Luxury Hotel in San Francisco
#35 Romantic Hotel in San Francisco
#37 Green Hotel in San Francisco
#51 Family Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from JW Marriott San Francisco Union Square staff and other travellers.
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Questions? Get answers from JW Marriott San Francisco Union Square staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have to stay here ask for a room or suite on a higher floor and in a corner. Nice views and plenty of sunshine.”
 of 5 bubbles Linds595, 20 Mar 2017 | Read review
“We've stayed here at least 6 times and never had a bad room.”
 of 5 bubbles Kristinkae, 13 Mar 2017 | Read review
“Higher floors are quieter but the corner rooms are chilly when there's bad weather and wind outside.”
 of 5 bubbles LinKo254, 23 Feb 2017 | Read review
“It's a square building, I suppose the more quiet of the four streets you look down on?”
  • GREAT bathroom!
  • Entry into guestroom
  • King-size bed
 of 5 bubbles TravSD, 23 Feb 2017 | Read review
“I asked for a room away from the elevators which was great; but I heard trucks and street noise in the early morning hours.”
 of 5 bubbles samsonandriley, 19 Feb 2017 | Read review
5 of 5