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The Marker San Francisco, A Joie de Vivre Hotel

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The Marker San Francisco, A Joie de Vivre Hotel
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There are newer reviews for The Marker San Francisco, A Joie de Vivre Hotel
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Showing 2,166: English reviews
Reviewed 4 November 2014

This was our first time staying in San Francisco at the Hotel Monaco where we stayed for five nights. It was a lovely hotel when you walked in the front door. The Living area was basic, but the rooms were very nice. The Bed was comfortable and had plenty of space for two of us. What impressed me the most...

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Helpful?
1Thank Mixhelelj0968
Hotel_Monaco_GM, General Manager at The Marker San Francisco, A Joie de Vivre Hotel, responded to this review

Dear Mixhelelj0968, Wow. Thank you for the amazing and fair review. I was very pleased that you said you would even recommend this hotel while the restaurant next door is under renovation. We sincerely appreciate that. We have been working hard to ensure the work next door has the least impact possible on our guests. Best, Jason

Calgary
Reviewed 3 November 2014

We had an excellent three night stay at the hotel Monaco. The service was top notch. There is a free wine tasting every night from 5-6pm (we never actually made it back time, but saw people gathered). The hotel is blocks away from shopping, art museums, restaurants, the cable car system and a dueling piano bar (John Foleys)! The room...

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Helpful?
2Thank LukeandAlena
Hotel_Monaco_GM, General Manager at The Marker San Francisco, A Joie de Vivre Hotel, responded to this review

Dear LukeandAlena, Yay. I am happy to hear you will be coming back. While our restaurant is under renovation we are happy to provide tons of restaurant recommendations or help you order food which can be delivered to your room. We have a lot of options in San Francisco. Thanks, Jason

San Diego, California, United States
Reviewed 3 November 2014

First time we stayed here, and I was impressed: comfortable furnishings, stylish decor, and very well-maintained facility without the anonymity of the big-name hotel chains. The staff was courteous and professional, and they gave the impression that hospitality was something they enjoyed expressing. Like most older hotels, the room was not as spacious as those found in massive hotel complexes...

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Helpful?
1Thank Ken H
Hotel_Monaco_GM, General Manager at The Marker San Francisco, A Joie de Vivre Hotel, responded to this review

Hi Ken H, Thank you for your kind words about our staff, furnishings and décor. We love our little hotel and I am glad it shows we love what we do. Best, Jason

Atlanta, Georgia
Reviewed 31 October 2014

Beautiful property staffed by well-trained and caring staff. I got an upgrade very easily even though it was the World Series--I couldn't believe it. Rooms are comfy, decor is eclectic, and going above and beyond is what Kimpton does, so you can easily get used to it. I truly cannot understand the negative reviews as I have experienced just the...

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Helpful?
1Thank KTMATL
Hotel_Monaco_GM, General Manager at The Marker San Francisco, A Joie de Vivre Hotel, responded to this review

Dear Todd M, You made me laugh with that last line of your review. We do feel everyone is entitled to their opinion and we wish everyone loved us like you do, but we know that will not always happen. We honestly could not survive without positive word of mouth and we truly want everyone to enjoy their stay. We...

Sao Paulo, SP
Reviewed 30 October 2014

This is a pretty average, standard hotel. Not cool (questionable decor, old bathroom), ok location, small rooms and no space for clothes, feels old, and not a boutique hotel. Improvising on breakfast due to some renovations. Service is good (nothing to complain), and they offered free wifi, but certainly not one of the top hotels in SF. If you get...

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4Thank Arielmorg
Hotel_Monaco_GM, General Manager at The Marker San Francisco, A Joie de Vivre Hotel, responded to this review

Dear Arielmorg, Thank you for taking time to write a review about your experience. I wish I had a better understanding of why you felt the online reviews did not match your experience. Please know I am always here at the hotel and I am happy to talk directly to see what we can do to improve. Best, Jason

Chicago, Illinois
Reviewed 29 October 2014

I was so excited to experience Hotel Monaco. I nearly spent money that i did not have to have this experience. Mainly I was not happy with the customer service. I, myself am in the hospitality industry and noticed that i was not being treated fairly as soon as i checked in. If customer service is a make or break...

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Helpful?
2Thank shahin10
Hotel_Monaco_GM, General Manager at The Marker San Francisco, A Joie de Vivre Hotel, responded to this review

Dear shahin10, You are absolutely correct that each guest should receive the same treatment. I am very disappointed that you felt you were not given the same treatment as others when you checked in to our hotel. That is not acceptable. Please know I will be following up with the staff members to make sure they understand how you felt....

NY, NY
Reviewed 27 October 2014

I'm mystified by the positive reviews of this hotel. It's not a terrible hotel. But it is not a 4 star hotel. It is a well-decorated 3 star. If it was less expensive and classified as 3 star I would have rated it as average, maybe even good. But at these prices it's ridiculous . First the positives: the lobby...

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5Thank dawndru
Hotel_Monaco_GM, General Manager at The Marker San Francisco, A Joie de Vivre Hotel, responded to this review

Hi dawndru, Thank you for taking the time to write this review. We wanted to offer a little something to hold people over before they went out for the day since we do not have a restaurant at this time. I have reminded the staff to make sure they are communicating what we are offering more clearly. It sounds like...

Manchester, United Kingdom
Reviewed 25 October 2014

This hotel is a great base for touring San Francisco. The staff were lovely and helpful. The room was clean and the decoration was elegant. There was a free glass of wine during the wine tasting session early evening. In the morning they offered a continental breakfast - coffee and a pastry OR a piece of fruit - sadly not...

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Helpful?
2Thank lucille02
Hotel_Monaco_GM, General Manager at The Marker San Francisco, A Joie de Vivre Hotel, responded to this review

Dear lucille02, Oh, no. It sounds like there was some miscommunication. We are offering one pastry and one piece of fruit in addition to the coffee, tea and juice. I am so sorry about that. But, I am happy to hear you still enjoyed your experience. Thanks, Jason

Los Angeles, California
Reviewed 22 October 2014

I always stay at kimpton hotels and this was a bit of a let down. I love the one in San Diego but this one was missing somthing. The dinning for breakfast was not polite. The room had a horrible view of trash cans and the hotel was really loud. The next roomies a bunch of collage kids partying till...

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Helpful?
Thank Thesehappymoments
Hotel_Monaco_GM, General Manager at The Marker San Francisco, A Joie de Vivre Hotel, responded to this review

Dear TheseHappyMoments, Please know that we are always happy to show you a different room, if you don’t like something about the room. You should never feel obligated to stay in a room you do not like. We want you to enjoy your stay. And it is completely unacceptable that people were partying in the room next door until 4am....

New Haven, CT
Reviewed 19 October 2014

I have stayed here three times and have always had a superb experience, but this time was the best, mostly because of the ABOVE-AND-BEYOND customer service by Lauren at the front desk. Our college student daughter and friend were staying there and shortly after checking into their room and dashing off to a concert, my daughter called me in a...

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Helpful?
Thank ElmCityAfficionado
Hotel_Monaco_GM, General Manager at The Marker San Francisco, A Joie de Vivre Hotel, responded to this review

Dear ElmCityAfficionado, Yay! Go Lauren. This is such a great story and I will make sure we share this with the entire staff. It must have been “all in a day’s work” for Lauren, because she didn’t even mention it. We look forward to seeing you on a future visit. Best, Jason

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Staying in Union Square

Neighbourhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theatres in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Business Centre with Internet Access
  • Conference Facilities
  • Banquet Room
Official Description (provided by the hotel)
Housed in a turn-of-the-century building in the heart of downtown San Francisco, The Marker, a Joie de Vivre Hotel, is located just steps away from the historic beauty of Union Square. Distinct among San Francisco's lifestyle hotels, the signature warmth permeates the property from the service to the design of the interiors. Surrounded by the city's top theaters, restaurants, museums and shops, the urban boutique hotel features 208 newly renovated, vibrant and stylish guestrooms. The Marker celebrates the vibrancy of the city and the dynamism of its guests through innovative programming and thoughtful service. Guests can enjoy thoughtful special amenities including unlimited PressReader access for the digital newsstand, bicycle rentals to explore the city, in-room spa services and more. The lobby living room's plush, over-sized couches and curated local activations beckon guests to stay a while and soak in the comfortable, social atmosphere while unique programs, steeped in local authenticity, connect guests to the best of the destination. In addition, guests can enjoy the hotel's new dining concept, Tratto, a spirited bar-driven restaurant serving rustic Italian fare with modern sensibilities and casual, communal-style dining. ... more   less 

Additional Information about The Marker San Francisco, A Joie de Vivre Hotel

Address: 501 Geary St, San Francisco, CA 94102-1640 (Formerly Hotel Monaco San Francisco - a Kimpton Hotel)
Region: United States > California > San Francisco > Union Square
Price Range: RM992 - RM1,984 (Based on Average Rates for a Standard Room)
Number of rooms: 208
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Also Known As:
Kimpton San Francisco
Hotel Monaco San Francisco
Hotel Style:
#30 Romantic Hotel in San Francisco
#32 Family Hotel in San Francisco
#35 Business Hotel in San Francisco
#52 Green Hotel in San Francisco
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Questions & Answers

Here's what travellers have asked, with answers from The Marker San Francisco, A Joie de Vivre Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My room looked at an adjacent building's wall, so try to ask for one farther down the main hall.”
 of 5 bubbles JayW913, 18 Mar 2017 | Read review
“Higher floors are quieter”
 of 5 bubbles suzanneb483, 2 Mar 2017 | Read review
“we stayed in a couple of rooms there and all were great.”
 of 5 bubbles hrgarrett, 1 Mar 2017 | Read review
“The ones overlooking Geary feel more lively.”
 of 5 bubbles mwhMHS, 22 Feb 2017 | Read review
“Ask for a suite! You won't regret it!”
 of 5 bubbles micheledN4244VZ, 15 Feb 2017 | Read review
5 of 5