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Hilton Garden Inn Asheville Downtown

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309 College St, Asheville, NC 28801-2449
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (82)
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Panoramas (43)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Garden Inn Asheville Downtown
Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#11 of 79 hotels in Asheville
Location
Cleanliness
Service
Value
Travellers' Choice
Experience the charm of historic downtown Asheville when you stay at Hilton Garden Inn Asheville Downtown. Our hotel is near dining, quaint shops and the bustle of downtown. Visit the beautiful Blue Ridge Mountains or Asheville’s jewel, Biltmore Estate. Each guest room features a microwave, refrigerator, free WiFi, and HDTV. Enjoy your onsite restaurant and fitness center access.
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Room & Suite (226)226
Full view
Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Car park
Wifi
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Rooftop bar
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Rooftop terrace
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
See more room details
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Mid-range
Languages Spoken
English
697Reviews13Q+A58Room tips
Traveller rating
  • 493
  • 139
  • 43
  • 14
  • 8
Time of year
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Language
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Popular mentions
Janet B wrote a review 7 Apr
Matthews, North Carolina2 contributions
Hotel's Favourite
The hotel exceeded our expectations in every way possible. This was the first time traveling in over a year and we weren’t sure what to expect. The hotel was equipped with sanitizer and wipes around every corner and the staff was often seen sanitizing. Speaking of the staff, they couldn’t have been any more helpful and friendly. Ashley was welcoming as we arrived and provided a great start to our visit. At sunset we decided to head up to the rooftop bar. The tables and couches were spaced safely apart and the staff wiped down everything before we took a seat. We enjoyed a delicious drink as we watched the sun set over the mountains and cityscape. The wait staff on the rooftop was excellent. As Hilton Honors members, we enjoyed one of the best hotel breakfasts we have experienced. A made to order omelet and a croissant breakfast sandwich were amazing. Alisha and the rest of the staff were accommodating and extremely friendly. The location allowed us to walk the downtown area and easily walk back to the hotel. My husband and I are already figuring out when we will return.
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Date of stay: April 2021Trip type: Travelled as a couple
Helpful
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Response from McKayla Rauen, Marketing at Hilton Garden Inn Asheville Downtown
Responded 3 days ago
Dear B9137ENjanetb, Thank you so much for taking a moment to share your experience and for choosing us to be the first place you have traveled to in over a year! We are so happy to hear that you felt safe and comfortable during your stay with us - the cleanliness of our hotel is a top priority for us. It is wonderful that you enjoyed Pillar Rooftop Bar, located on our 6th floor, and loved breakfast at Pillar Kitchen as well. Thanks again for staying at the Hilton Garden Inn | Asheville Downtown. We look forward to serving you again on your next trip to the area! Sincerely,
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Jacqueline J wrote a review 5 Apr
St. John1 contribution
Everyone at this Hilton made our stay very relaxing from Destiny at the front desk, to Chloe our waitress at the rooftop restaurant Pillar. The rooms were extremely clean and very quiet despite being in the middle of downtown Asheville close to restaurants and shops. Only ten minutes to Outlet shopping. You will enjoy your stay here for sure.
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Review collected in partnership with Hilton Garden Inn
Date of stay: March 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from McKayla Rauen, Marketing at Hilton Garden Inn Asheville Downtown
Responded 4 days ago
Dear Jacqueline, Thank you so much for choosing to stay with us at Hilton Garden Inn Asheville Downtown! We are thrilled to hear that Destiny, Chloe and the rest of our team could help make your stay great. Your kind words are greatly appreciated and we will make sure to let them know. Safe travels - we look forward to seeing you again soon! Sincerely,
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DanGoBlue wrote a review Mar 2021
1 contribution
Chelsea Lewis and her entire staff were outstanding professionals. I have not had a hotel experience like this in years. From the moment we checked in with Destiny, we knew we were in for an experience. Destiny actually texted my wife that night and the next morning to make certain everything was ok. We had dinner on the rooftop restaurant for sunset. Aside from the beauty of the scenery and the vibrance of the open air terrace, the wait staff was incredible. The food was better than average, and worth what you paid. Most impressive was Chloe, the only waitress and Tammy, a great bartender, handled it all beautifully. I could tell they were in the weeds, but they did not show it. The demeanor remained stable, guests remained happy, and that is all that counts. I saw what I thought was another waitress join them. It turns out it was the GM of the hotel, Chelsea, coming to the rescue. Need I say more, this is the place to stay in Asheville. Great rate, great location and an incredible GM leading a thoughtful and attentive staff.
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Date of stay: March 2021
Value
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Response from McKayla Rauen, Marketing at Hilton Garden Inn Asheville Downtown
Responded 1 week ago
Dear Farfromit, Thank you for taking the time to share about your recent experience at our hotel. I am pleased to hear that you had amazing service from the staff and found our team to be attentive. Providing our guests with a memorable experience is always our number one priority, thank you for your feedback! We look forward to welcoming you back to our hotel on your next trip to Asheville! Sincerely,
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Lisa Z wrote a review Mar 2021
2 contributions
The staff was very friendly and answered all our questions quickly. The location allowed us to walk to restaurants, stores, and bars. Our room was quiet. There was a shuttle available that we used at night for a dinner reservation. We also enjoyed the restaurant in the hotel. We visited the rooftop bar - Pillar's twice. The wait staff was super friendly and service was great. Would recommend this place to anyone visiting Asheville.
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Date of stay: March 2021
Rooms
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Response from Micaiah Liner, Guest Services / Front Office at Hilton Garden Inn Asheville Downtown
Responded 2 weeks ago
Hi there, Thank you for the great review! We always appreciate hearing from recent guests. I glad our location downtown worked well for your travel plans. I'm also happy to hear you had the chance to enjoy a couple of evenings at the Pillar rooftop bar. You will definitely need to come back in the summer, so you can enjoy a nice long sunset up on the rooftop patio. Thank you again for the feedback. I hope we get the opportunity to serve you the next time you're in Asheville! All the best,
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cpoandl wrote a review Mar 2021
Charleston, South Carolina1 contribution
Truly a fine hotel. The staff is courteous, knowledgeable, and caring. I couldn't find anything wrong with my stay. Excellent breakfast and service. The food was delicious. Spacious dining area is Covid safe.
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Review collected in partnership with Hilton Garden Inn
Date of stay: March 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Micaiah Liner, Guest Services / Front Office at Hilton Garden Inn Asheville Downtown
Responded 2 weeks ago
Hi there, Thank you so much for the outstanding, 5-star review! We truly appreciate you taking the time to let us know about your recent experience at our hotel. I am happy to hear you had such pleasant interaction with our team members--each one of them are committed to providing the very best service to each guest. I'm also glad you were able to enjoy a great breakfast at the Pillar Kitchen. We will definitely look forward to serving you again the next time you are in Asheville. Have a great day!
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Previous
PRICE RANGE
US$144 - US$394 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNorth CarolinaNorth Carolina MountainsAshevilleDowntown Asheville
NUMBER OF ROOMS
140
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Frequently Asked Questions about Hilton Garden Inn Asheville Downtown
Which popular attractions are close to Hilton Garden Inn Asheville Downtown?
Nearby attractions include Asheville Community Theatre (0.4 km), Thomas Wolfe Memorial (0.4 km), and Escape Out (0.4 km).
What are some of the property amenities at Hilton Garden Inn Asheville Downtown?
Some of the more popular amenities offered include a rooftop bar, free wifi, and a pool.
Which room amenities are available at Hilton Garden Inn Asheville Downtown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Garden Inn Asheville Downtown?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hilton Garden Inn Asheville Downtown?
Yes, a parking garage and paid public parking on-site are available to guests.
What are some restaurants close to Hilton Garden Inn Asheville Downtown?
Conveniently located restaurants include Twisted Laurel Downtown, Pack's Tavern, and Brasilia Churrasco Steakhouse.
Are there opportunities to exercise at Hilton Garden Inn Asheville Downtown?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Hilton Garden Inn Asheville Downtown located near the city centre?
Yes, it is 0.6 km away from the centre of Asheville.
Are any cleaning services offered at Hilton Garden Inn Asheville Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hilton Garden Inn Asheville Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hilton Garden Inn Asheville Downtown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.