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Stayed here on business. The staff were all very nice and the hotel was reasonably nice. My only complaint is with the cleanliness. Upon checkin I found several hairs in my tub. They appeared to be pubs. Gross! Otherwise it was an average hotel. Bed...More
1 Thank orly1988
Response from ejpettigrew, Guest Relations Manager at Holiday Inn Express AshevilleResponded 27 May 2015
Thank you for taking your time for this review. I will definitely look into the issue you mentioned. Our hotel is usually highly ranked for cleanliness. I would appreciate it if you contacted at the hotel so I could follow thru with my staff. Thank...More
We booked two nights here for a family trip to visit Biltmore. The location and price were factors in our decision. It was very convenient to the interstate, to Biltmore, and to the Blue Ridge Parkway. We were able to check in early which was...More
Response from ejpettigrew, Director of Sales at Holiday Inn Express AshevilleResponded 22 May 2015
I am so glad your family enjoyed yourselves while at our hotel. We have a very convenient location to most of Asheville's major attractions. Also we did a major renovation last year and in the process replaced all of our mattresses. We hope you come...More
My sister and I stayed here while we were in Asheville to visit Biltmore Estate. The location was good. The hotel was very clean. Beds/pillows comfortable. Very friendly and helpful staff. Continental breakfast with variety. I would recommend this hotel.
Response from ejpettigrew, Director of Sales at Holiday Inn Express AshevilleResponded 21 May 2015
Thank you for staying at our hotel. Our staff really appreciates reading our guests' comments. Asheville is a great mountain town to visit. We hope to see you again in the near future!
Sincerely, Ellen Pettigrew, Manager
We went to Asheville on 5/7-9/15 to celebrate our 50th anniversary with a Biltmore experience. Our decision to stay at the Holiday Inn Express was a great choice. The hotel is bright and cheerful as well as very clean. The breakfast choices were multiple and...More
Thank Norma B
Response from ejpettigrew, Director of Sales at Holiday Inn Express AshevilleResponded 28 May 2015
Thank you for choosing our hotel and for your great comments. Come back soon! Sincerely, Ellen Pettigrew
We stayed at this hotel for four nights. When we arrived the front desk was very nice and friendly. They we able to get us into our room early which was nice. The room was very large and clean. It is an older hotel but...More
1 Thank focusport22
Response from ejpettigrew, Director of Sales at Holiday Inn Express AshevilleResponded 12 May 2015
We are proud to have a great staff. Good service is so important and will make a hotel stand out. We keep a very clean and well maintained hotel as well. Thank you so much for staying with us! Sincerely, Ellen Pettigrew
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Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Business Centre with Internet Access
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
US$138 - US$237 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#16 Family Hotel in Asheville
#21 Romantic Hotel in Asheville
Non-Smoking Rooms ,
Number of rooms
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United States >
North Carolina >
North Carolina Mountains >
Also Known As
Holiday Inn Express Asheville - Biltmore Square Mall Hotel Asheville ,
Response from Kailua711 | Reviewed this property |
Yes...and no! Their policy is No Smoking. But we noticed that the room we checked into smelled of a prior smoker. It wasn't bad enough to change rooms (we were already settled). But make sure your room smells okay before you... More
Yes...and no! Their policy is No Smoking. But we noticed that the room we checked into smelled of a prior smoker. It wasn't bad enough to change rooms (we were already settled). But make sure your room smells okay before you unpack. I told the staff, and they apologized and promised to thoroughly clean and fix the room.
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