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Courtyard Asheville

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Courtyard Asheville
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235 Reviews from our TripAdvisor Community

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Showing 234: English reviews
Hendersonville, North Carolina
Reviewed 15 November 2016 via mobile

This is really nice hotel...would have rated it higher if they have remembered to provide me my wake up call..but over all very nice and I would give them another shot at providing me a room...clean, nice front desk, nice market place, nice out side really like the fire area..

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Helpful?
Thank SeaRay52SB
AshevilleCourtyardGM, General Manager at Courtyard Asheville, responded to this review

Thank you so much for sharing your experience with us! We certainly appreciate all of the compliments and I can assure you that we will be evaluating our wake up procedures to figure out what happened so we can correct it moving forward. Once again, thank you so much and I hope that you have a happy happy holiday.

Reviewed 2 November 2016 via mobile

My husband and I went away for the weekend to Asheville to celebrate his Birthday. The suite exceeded our expectations. Giant jacuzzi in the room with windows that could be opened to watch TV while relaxing. The suite was very clean and the sitting area was nice to relax in as well.

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Helpful?
Thank Jen G
AshevilleCourtyardGM, General Manager at Courtyard Asheville, responded to this review

Dear Jen G, Thank you so much for your wonderful compliments of our hotel! We are so glad we could be a part of your memories and that your husband had a great birthday! We look forward to serving you again in the future!

Bonita Springs
Reviewed 13 October 2016

Nice hotel, but room rate of $190 is too high for a Courtyard that needs a face-lift. At least at Fairfield you get complementary breakfast. This Courtyard doesn't even have complementary coffee. But they will happily sell you a Starbucks Grande for $3.50!

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Helpful?
1Thank Paul L
AshevilleCourtyardGM, General Manager at Courtyard Asheville, responded to this review

Thank you for taking the time to share your experience at our hotel! We are looking forward to our renovation in just a little over a year to get the facelift! We sincerely hope that our customer service wowed you and that you will consider staying with us again when your travels bring you back to Asheville!

McLean, Virginia, USA
Reviewed 19 September 2016

I stay at a lot of hotels in the Marriott family. You can usually rely on them to be reasonably updated and professionally run. The staff at the hotel was polite and responsive, the issue I had was that the rooms felt stale. The beds were clean and comfortable (single most important factor for me). The pull handle for the...

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Helpful?
2Thank BairdWallace
Christina H, General Manager at Courtyard Asheville, responded to this review

Dear BairdWallace, Thank you so much for sharing your experience with us. It truly is our guests' feedback that help us continually target our areas of improvement. I am happy to hear that our staff was polite and responsive, I will be sure to pass those compliments along. Also, I wanted to apologize for the condition of the rooms, however,...

Raleigh, North Carolina
Reviewed 19 September 2016

I really don't write negative reviews, but this one is definitely not positive. I have stayed at 1-5 star hotels all over the world and there are a few things that are a must that make me want to return. Did I get a good night sleep, was the room clean, and were there any issues. Let me start with...

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Helpful?
1Thank Michael S
AshevilleCourtyardGM, General Manager at Courtyard Asheville, responded to this review

Dear Michael S, Thank you for taking the time to share your hotel and we will agree with you that yes, we are an older hotel. However, we are looking forward to our renovation in one year that will give us the new look. In the meantime, I'm glad you mentioned the cleanliness. We strive to be the cleanest and...

Cape Cod MA
Reviewed 5 September 2016 via mobile

Although pictures posted here all seem ok this is not what I experienced. This hotel is not up to Marriott standards and may be a franchise so that may explain that. Wish there was a way to determine this before booking! Although conveniently located off the highway and an easy drive into Asheville, This property is tired and in need...

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Helpful?
1Thank LifesAnAdventure216
AshevilleCourtyardGM, General Manager at Courtyard Asheville, responded to this review

Dear Lifesanadventure, First and foremost, I want to apologize sincerely for the experience that you had during your most recent stay. I will stay that we have had a change in management and are looking forward to a renovation in one year. I sincerely hope that you will come back and give us another opportunity to win your trust. We...

Milton, Georgia
Reviewed 1 September 2016

Nice hotel. 3rd floor room, away from the ice and elevator; safe; very quiet, clean, comfortable; just what I am looking for in a hotel. Our out-the-door price was $200 for a Saturday night, and that's a pretty good price for Asheville. No free breakfast here, but parking is free. Staff was very pleasant and helpful. At the top of...

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Helpful?
Thank Michael B
AshevilleCourtyardGM, General Manager at Courtyard Asheville, responded to this review

Dear Michael B, Thank you so much for sharing your comments! We do try to keep our price reasonable for the Asheville market, especially considering our proximity to downtown! We appreciate the compliments of the staff and I will make sure to let them read about it as well! We hope when you come back to Asheville, you choose to...

Charlotte, North Carolina
Reviewed 25 August 2016

This hotel is fine. Its a $100/night place at best but unfortunately it costs $235 in my situation. They have a nice fire pit and a restaurant on the first floor. Its well decorated and all looks clean and new. Compared to downtown Asheville and $400/night options, I'd rather pay for an Uber and stay here or another Tunnel Road...

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Helpful?
1Thank jcbriar
AshevilleCourtyardGM, General Manager at Courtyard Asheville, responded to this review

Thank you for staying with us and sharing your experience. Your kind words about the hotel including the fire pit on our patio and the Bistro restaurant in our lobby are greatly appreciated. Our rates are determined based on demand and the time of the year. We adjust our rates accordingly to remain competitive in the marketplace. As you noted,...

Dalton, Georgia
Reviewed 22 August 2016

Did not have free breakfast or even free coffee in the lobby. Could only purchase Starbucks drinks and sandwiches in the café or drinks from the cooler There was a small coffee maker in the room; but did not look clean. Not sure the last time it was cleaned.

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1Thank no3fan
AshevilleCourtyardGM, General Manager at Courtyard Asheville, responded to this review

Thank you for sharing your experience at the Asheville Courtyard. Please accept my apology that you were not aware that Courtyard hotels provide the Bistro as the dining option where orders are prepared to order and delivered tableside for an additional fee. Marriott offers other brands including Spring Hill Suites, Fairfield Inn, Residence Inn and Towne Place Suites that do...

Reviewed 20 August 2016 via mobile

We stayed here for just one night. The location is perfect for the airport and only around 12 miles to downtown. There is a small refrigerator in the rooms and there is a market with grab and go items. The bistro has Starbucks Coffee & Tazo Tea but there is a cost for the items. The is no Continental Breakfast....

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Helpful?
Thank Nelli013

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Multilingual Staff
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
  • Conference Facilities
  • Breakfast Available

Additional Information about Courtyard Asheville

Address: One Buckstone Place, Asheville, NC 28805-1807
Region: United States > North Carolina > North Carolina Mountains > Asheville
Price Range: RM616 - RM1,272 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Asheville 3*
Number of rooms: 78
Reservation Options:
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Also Known As:
Courtyard Asheville Hotel Asheville
Asheville Courtyard
Asheville Marriott
Hotel Style:
#28 Business Hotel in Asheville
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Asheville staff and other travellers.
4 questions
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Vinton, Virginia, United States
over a year ago
Vinton, Virginia, United States
over a year ago
Hillsborough, North Carolina
over a year ago

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Questions? Get answers from Courtyard Asheville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Noise was not an issue but I suggest asking for rooms that are not on the side which has the freeway.”
Travelandenjoyliving, 13 Mar 2017 | Read review
“All rooms seem quiet”
thunderheadprod, 22 Feb 2017 | Read review
“Don't waste money on Suite, the furniture is missing or minimal.”
Shaynes704, 6 Feb 2017 | Read review
“Ask for one with mountain view”
jocarolr, 29 Jan 2017 | Read review
“For more travelers choose a room with a sofa”
  • Clean and nice
  • The TV
  • The room
  • Clean and nice
  • The room with the sofa
margipan, 13 Jan 2017 | Read review
5 of 5