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Brookstone Lodge

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Traveller (123)
Room & Suite (102)
Dining (13)
Overview
  • Excellent38%
  • Very good35%
  • Average17%
  • Poor7%
  • Terrible3%
Travellers talk about
“fun depot”(23 reviews)
“waffles”(69 reviews)
“biltmore estate”(71 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Family Rooms
3 Star accommodation
All hotel details
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Rooms
3 Sep4 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (903)
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Traveller rating
329
319
157
66
29
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LanguageEnglish
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329
319
157
66
29
Show reviews that mention
All reviewsfun depotwafflesbiltmore estateroom was cleanindoor poolcontinental breakfasttwo queen bedsconvenient locationroad noisehot tubflat screen tvwould stay here againshort drivethe blue ridge parkwayclose to downtownpillowsinterstate
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1 - 5 of 900 reviews
Reviewed 1 week ago

We were attending a 3 day seminar at the Billy Graham Training Center, and booked this hotel through Expedia. We called the morning before checking in and were told we could get an early check in at 3:00. Upon arrival a few minutes before 3,...More

1  Thank Michael J
Reviewed 7 July 2018

We were not going to spend $400 to $700 a night for a hotel in North Carolina - no way. Instead, my wife found the Brookstone Lodge a few miles from the Biltmore Village (super pricey area) and we saved a bundle. The first thing...More

1  Thank Frank N
Response from Nick T, General Manager at Brookstone LodgeResponded 1 week ago

We are so happy you enjoyed your stay! As for the odor issue, we would like to inform you about our upcoming renovations that will include complete remodeling of all our rooms and bathrooms. We appreciate your feedback and will consider it for the comfort...More

Reviewed 28 June 2018 via mobile

Given that I stayed only one night I am not sure that this would be a solid review- had I addressed the thing(s) I found unfavorable the hotel may have corrected/apologized/etc them. Staying one night I chose not too... Our room was very musty smelling....More

Thank kmmrash
Reviewed 25 June 2018 via mobile

We were very pleasantly surprised with the impeccable cleanliness! The staff was friendly, the breakfast was good, and as a bonus there is limited covered parking! Additionally the location is perfect... it's located at Exit 51 and the Biltmore exit is Exit 50. We stayed...More

1  Thank Earl H
Reviewed 16 June 2018

Probably the worst lodging I have experienced in many years. The carpeting in the room was frayed and worn in many places and there was water stain in the bathroom was to large not to notice. The toilet seat in the bathroom was so loose...More

1  Thank 46raphaelp
Response from Nick T, General Manager at Brookstone LodgeResponded 21 June 2018

I'm so very sorry to hear that you had a bad experience at our hotel. We will be going through a renovation soon in which we will be replacing the carpets, drapes, mattresses, and other furniture. In fact just yesterday they reworked our front desk...More

View more reviews
About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Wheelchair Access
Breakfast included
Meeting Rooms
Non-Smoking Hotel
Business Centre with Internet Access
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$86 - US$294 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Family Hotel in Asheville
#19 Business Hotel in Asheville
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$86 - US$294 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Family Hotel in Asheville
#19 Business Hotel in Asheville
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (123)
Room & Suite (102)
Dining (13)
Pool & Beach (10)
Amenities (5)
Questions & Answers
Ask a question
movingvan
11 March 2018|
AnswerShow all 4 answers
Response from Calico4 | Reviewed this property |
Hello I have contacted the Brookstone hotel to ask directly as we did not utilize an ADA compliant room during our stay. Ill message back once hotel contacts me. They have an automated contact page on their website if you... More
1
Vote
Christyfaith
21 May 2017|
AnswerShow all 8 answers
Response from Marjorie K | Reviewed this property |
The hotel is about three miles from Biltmore Estate. I am not familiar with a casino in the Asheville area. The Biltmore is worth the money for a tour, for which you can purchase tickets at the hotel.
2
Votes
LisetteT
12 November 2016|
AnswerShow all 6 answers
Response from CDP_travels | Reviewed this property |
Can't walk to Asheville but the drive is very short. No dogs.
0
Votes
Room Tips
"Go to another hotel"
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"Don’t stay here....you will regret it"
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"avoid room near elevator"
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"Call ahead and ask for what you want. If they can't help they are at least nice about it."
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