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Brookstone Lodge

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4 Roberts Rd, Asheville, NC 28803-8613
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (166)
Room & Suite (142)
Dining (15)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 17/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Brookstone Lodge
Updated 17/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#46 of 79 hotels in Asheville
Location
Cleanliness
Service
Value
Experience the charm of a mountain lodge just minutes from Biltmore Estate, downtown Asheville, Blue Ridge Parkway, and the area’s finest shopping and dining. Amenities include a complimentary deluxe continental breakfast, indoor pool, wireless internet, fitness center, and much more. Some in-room amenities are 32" flat screen HDTV, granite tub and vanity, microwave, coffee maker, mini-refrigerator, and hair dryer. We are independently owned and operated. AAA-3 diamond rating.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Bicycle rental
Hiking
Children Activities (Kid / Family Friendly)
Parking
Wifi
Indoor pool
Heated pool
Breakfast available
Breakfast buffet
Snack bar
Vending machine
Horseback riding
Mini golf
Bicycle tours
Billiards
Bowling offsite
Canoeing offsite
Darts
Fishing
Karaoke
Patio
Walking tours
Nightclub / DJ
Highchairs available
Airport transportation
Taxi service
Business Centre with Internet Access
Meeting rooms
Spa
Gift shop
Non-smoking hotel
Outdoor fireplace
Sun deck
Sun loungers / beach chairs
ATM on site
First aid kit
24-hour check-in
24-hour front desk
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Walk-in shower
Interconnected rooms available
Telephone
Wardrobe / wardrobe
Iron
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Family rooms
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Good to know
HOTEL CLASS
HOTEL STYLE
Green
Family
Languages Spoken
English, Spanish
999Reviews13Q+A100Room tips
Traveller rating
  • 357
  • 342
  • 181
  • 72
  • 47
Time of year
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Language
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Popular mentions
Lovebug_RO wrote a review Mar 2021
Livonia, Michigan6 contributions6 helpful votes
DO NOT STAY HERE!!! This hotel and the staff were a joke. We are frequent travelers and have never been treated so poorly. I now wish I would have booked somewhere else. Upon arrival my husband was told that our room was given away by one of the staff members and they are fully booked and can't help us. We had booked a queen room with a sofa so our child can safely sleep in the sofa without rolling out of bed and we were offered a pack and play instead. First of all I am not going to make my child sleep in a pack and play because the staff is incompetent and cant pay attention when they give out reservations. They are called reservations for a reason, to make sure each client gets the room they have reserved. You don't know what is best for my child so to have a pack and play shoved down my throat as if it were my fault they were out of rooms was very inappropriate. They also offered to give us a $15 voucher for the inconvenience, when we were already supposed to receive a $10 voucher per our reservation anyway and told my husband that the room we were getting was more expensive, when in truth it is a much cheaper room because a standard queen room cannot cost more than a queen room and a sofa bed. Upon arrival to our room, we realized that the bathroom was not cleaned and sanitized as the toilet seat was still up and had feces in it. This place is a total joke! PLEASE STEER CLEAR!
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Date of stay: March 2021
Rooms
Service
Sleep Quality
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Response from Darrin Tinsley, General Manager at Brookstone Lodge
Responded 2 weeks ago
From me and all the staff we are sorry you had a bad stay at our Hotel. We pride ourselves in giving 100% guest service and it looks like we dropped the ball on this one. I would love to make it up to you somehow. Please give me a call at the Hotel and we can talk about what I can do to make this up for you.
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Nick T wrote a review Feb 2021
Asheville, North Carolina3 contributions
I can't say enough about Brookstone. The location is incredible. You are a few minutes from Biltmore and local restaurants. The hotel is clean, comfortable, and newly renovated. Absolutely gorgeous rooms. The staff does everything possible to make your stay pleasant.
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Date of stay: December 2020Trip type: Travelled solo
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Jennyfer M wrote a review Dec 2020
1 contribution
It is located about 5 minutes from the biltmore and the stay was amazing. The staff was friendly and the room was awesome. Definitely would recommend staying at this location if you plan on visiting asheville.
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Date of stay: December 2020Trip type: Travelled as a couple
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Response from Darrin Tinsley, General Manager at Brookstone Lodge
Responded 2 weeks ago
I'm glad you enjoyed your stay and hope to see you again in the future.
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Prasanna S wrote a review Nov 2020
1 contribution
Mr Vinoth in the frontdesk help me lot. He given my lot of information about the places around asheville. our trip is unplanned and his inputs help me lot. Thank MR Vinoth. Very good hotel and close to I40. Clean and good room. Some limited packed breakfast available in the morning. very friendly staffs.
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Date of stay: November 2020
Value
Rooms
Service
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Response from Darrin Tinsley, General Manager at Brookstone Lodge
Responded 2 weeks ago
Thank you for taking the time to review our Hotel and I'm glad you had a pleasant visit with us. Hope to see you again if your back in our area again!
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ELLEND wrote a review Oct 2020
1 contribution
This review is overdue. We checked in for several days on Sept. 19, 2020. It was our anniversary and the first vacation for us in several years. It was very clean without smelling like cleanser. The queen bed was super comfortable and had four great pillows. The AC/Heating worked very well. Our room was small but we only ever use a room for showers and sleeping. We were there to sitesee and check out the restaurants, not roost in the room. TV was a nice size, WIFI, mini fridge, microwave, coffee maker worked great what more do you need? Passed on breakfast we always do, did I mention the restaurants? The staff was very friendly and helpful. Yes some paint touch-ups are needed but if people didnt slam the doors open with luggage carts...Anyway a great place to stay & stretch your vacation dollars for sightseeing & restaurants. Will definitely stay again.
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Date of stay: September 2020
Location
Service
Sleep Quality
Room Tip: Make sure your room does not face the road.
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Response from Darrin Tinsley, General Manager at Brookstone Lodge
Responded 2 weeks ago
Thank you so much for the Amazing review. The whole staff appreciate read guest experiences like the one that you had. It keeps the morale high and makes my team work hard to keep the same standards for all the guest! Come back and visit with us again soon!
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Previous
PRICE RANGE
US$76 - US$191 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
brookstone hotel asheville
LOCATION
United StatesNorth CarolinaNorth Carolina MountainsAsheville
NUMBER OF ROOMS
73
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Frequently Asked Questions about Brookstone Lodge
Which popular attractions are close to Brookstone Lodge?
Nearby attractions include Biltmore (3.4 km), Amazing Pubcycle (5.1 km), and Asheville Rooftop Bar Tours (5.4 km).
What are some of the property amenities at Brookstone Lodge?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Brookstone Lodge?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Brookstone Lodge?
Guests can enjoy free breakfast and a snack bar during their stay.
Is parking available at Brookstone Lodge?
Yes, free parking is available to guests.
What are some restaurants close to Brookstone Lodge?
Conveniently located restaurants include Jettie Rae's Oyster House, Jargon, and Vinnie's Neighborhood Italian.
Are there opportunities to exercise at Brookstone Lodge?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Brookstone Lodge have an airport shuttle?
Yes, Brookstone Lodge offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Brookstone Lodge offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Brookstone Lodge?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Brookstone Lodge?
Many travellers enjoy visiting Biltmore (3.4 km), Grovewood Village (7.7 km), and Thomas Wolfe Memorial (5.5 km).