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Brookstone Lodge

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Traveller (123)
Room & Suite (95)
Dining (12)
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Overview
  • Excellent38%
  • Very good35%
  • Average17%
  • Poor7%
  • Terrible3%
Travellers talk about
“fun depot”(23 reviews)
“waffles”(69 reviews)
“biltmore estate”(72 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Family Rooms
3 Star Hotel
All hotel details
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Rooms
1 Jul2 Jul
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1 room, 2 adults, 0 children
Standard Room
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Reviews (899)
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Traveller rating
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29
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155
66
29
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All reviewsfun depotwafflesbiltmore estateroom was cleanindoor poolcontinental breakfastking roomconvenient locationhot tubwould stay here againroad noisefront desk staffminute drivethe blue ridge parkwayclose to downtownpillowsinterstate
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31 - 35 of 896 reviews
Reviewed 13 September 2017 via mobile

I came for business and hurricane evacuation. Pros Easy parking Hot breakfast Nice pillows Indoor pool Early check in Cons Wifi went down and never came back up no credit. Didn't restock breakfast Missing tv in fitness centerMore

Thank JimDeBerry
Response from 181omarra, Area Manager at Brookstone LodgeResponded 14 September 2017

Dear Jim, I received a copy of your review, and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described is unacceptable, and I sincerely apologize for your experience. We will be coaching and...More

Reviewed 9 September 2017

The staff is very friendly and helpful. The renovations on the hotel were compete for our weekend visit for Labor Day. The AC worked great which a lot of newer hotels dont have AC that works well. The linens and rooms smelled very clean and...More

1  Thank Alicia P
Response from 181omarra, Area Manager at Brookstone LodgeResponded 12 September 2017

Dear Alicia, I received a copy of your review, and wanted to take a moment to personally respond. I was thrilled to read you enjoyed your stay with us. We continually work to improve our hotel, so I really appreciate you providing us with your...More

Reviewed 31 August 2017

We were in Asheville for 3-4 nights last September, just before the full-on fall season. We chose this location because it was on the edge of town, but still with quick access to local eateries and the interstate to get to the Blue Ridge Parkway....More

1  Thank rayhP3182GU
Response from 181omarra, Area Manager at Brookstone LodgeResponded 1 September 2017

Dear Ray, I received a copy of your review, and wanted to take a moment to personally respond. I was thrilled to read you enjoyed your stay with us. We continually work to improve our hotel, so I really appreciate you providing us with your...More

Reviewed 13 August 2017 via mobile

Nice hotel for an overnight stay. The location of the hotel, along with the hotel itself is very pretty. Check in was relatively easy and the staff were very nice. Our first room the air conditioner did NOT work and I called to the desk...More

Thank Jordan C
Response from 181omarra, Area Manager at Brookstone LodgeResponded 16 August 2017

Dear Jordan, I want to thank you for taking the time to post a review of your stay. I am happy to read you were pleased with your stay with us. I apologize for the unfortunate incidents that occurred, however I was elated to learn...More

Reviewed 12 August 2017

We left after 1st night. The staff very nice & helpful. Close to downtown Asheville & the BILTMORE..however room dirty and bed uncomfortable. As I was explaining to my husband how uncomfortable I felt he told me a bug was walking across the end table....More

2  Thank Rich L
Response from 181omarra, Area Manager at Brookstone LodgeResponded 16 August 2017

Dear Rich, I received a copy of your review, and wanted to take a moment to personally respond. Thank you for bringing your concerns to our attention. The incidents you described is unacceptable, and I sincerely apologize for your experience. We will be coaching and...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$91 - US$276 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Family Hotel in Asheville
#19 Business Hotel in Asheville
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$91 - US$276 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#16 Family Hotel in Asheville
#19 Business Hotel in Asheville
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (123)
Room & Suite (95)
Dining (12)
Pool & Beach (9)
Amenities (5)
Questions & Answers
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movingvan
11 March 2018|
AnswerShow all 4 answers
Response from Calico4 | Reviewed this property |
Hello I have contacted the Brookstone hotel to ask directly as we did not utilize an ADA compliant room during our stay. Ill message back once hotel contacts me. They have an automated contact page on their website if you... More
1
Vote
Christyfaith
21 May 2017|
AnswerShow all 8 answers
Response from Marjorie K | Reviewed this property |
The hotel is about three miles from Biltmore Estate. I am not familiar with a casino in the Asheville area. The Biltmore is worth the money for a tour, for which you can purchase tickets at the hotel.
2
Votes
LisetteT
12 November 2016|
AnswerShow all 6 answers
Response from CDP_travels | Reviewed this property |
Can't walk to Asheville but the drive is very short. No dogs.
0
Votes
Room Tips
"Go to another hotel"
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"Don’t stay here....you will regret it"
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"avoid room near elevator"
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"Call ahead and ask for what you want. If they can't help they are at least nice about it."
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