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Hotel Indigo Asheville Downtown

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Hotel Indigo Asheville Downtown
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1,483 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Indigo Asheville Downtown
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Showing 1,475: English reviews
Reviewed 18 August 2014 via mobile

I don't know how all the fabulous reviews of this hotel occurred. When I pay top dollar for a hotel, I expect top-notch service not walking into a tacky lobby and having the front desk person greet me by asking for a credit card and ID. Or having no one help us or even offer to help us with our...

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Helpful?
2Thank Jaffa M
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this review

I am truly shocked to hear that you had such an awful experience with us. Intuitive, personalized customer service is our most important goal, and I am just devastated that you did not receive this during your visit. Please allow me to express my most sincere apologies. I would like to invite you to contact me directly so that we...

New York City, New York
Reviewed 14 August 2014

The hotel is in a great location, close to restaurants and shopping. The room was very big, clean, wood floors and with a mountain view. Everyone working in the hotel was very friendly. We were celebrating a birthday and the concierge made it special for us upon arrival. Big bathroom.

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Thank NorthSeaHarbor
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this review

We are delighted that you enjoyed your birthday visit with us in beautiful Asheville, North Carolina! Please let us know how we can serve you in the future! Warm Regards, Jamie Bratcher Guest Service Manager

San Diego, California
Reviewed 10 August 2014 via mobile

Overall it was a good experience to stay at the Indigo for 3 nights. Spanking new facilities, clean rooms and pleasing decor all around. Helpful and friendly staff make it a positive experience even though there were a few gaps in service. The first day our room was not made up until almost 4pm and only after we called several...

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Helpful?
Thank SelectTraveler
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this review

Thank you for providing such detailed feedback. Our team is the heart of our operation, and we are thrilled that their excellent service made up for some of the hiccups you experienced. If you would like to, I would encourage you to share more with me as to how we might improve our restaurant and bar offerings. We appreciate any...

Charlotte, North Carolina, United States
Reviewed 8 August 2014

We stayed at Hotel Indigo while meeting up with some family over the weekend. The location is great, not the center of downtown, but still good, as Asheville is extremely walkable. The staff was super friendly, accomodating, and I had overheard them giving some great recommendations to other visitors as far as where to eat and what to do. The...

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2Thank rdmerk
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this review

Thank you for allowing us to serve your family on your most recent vacation to Asheville. We appreciate your feedback so much, as it helps us identify areas that we need to improve. It would be our absolutely pleasure to serve you on any future trips to Asheville. Warmest wishes, Jamie Bratcher Guest Service Manager

Reviewed 6 August 2014

Very modern and clean hotel situated in the downtown Asheville. Great but not overbearing service. A short walk to plenty of shopping and restaurants. Dog friendly which was a concern but we have been twice and is well managed. Have been twice now and will continue to visit this great hotel.

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Thank David D
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this review

We are so humbled to be your favorite hotel in downtown Asheville! We look forward to the opportunity to serve you again. Warm Wishes, Jamie Bratcher Guest Service Manager

Scotland
Reviewed 6 August 2014

Nice, clean, modern hotel well located in downtown Asheville, with free parking. We had a room high up with views over Asheville. The room and bathroom were lovely, and I loved the HUGE shower. It was good to have a pod coffee maker in the room. Great choices for breakfast and our waiter was charming. The only minus point is...

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Helpful?
1Thank RedSoxGirl_46
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this review

Thank you so much for sharing such wonderful observations with us. While our boutique hotel is dog-friendly, our Bistro is not, so I apologize that a pup slipped our notice. We look forward to serving you on your next trip to Asheville. Warmly, Jamie Bratcher Guest Service Manager

Corpus Christi, Texas
Reviewed 29 July 2014

This hotel was just what we needed. Close to downtown, easy parking, clean and well appointed room. The service was excellent here. Left a computer cord, it was found, and mailed to me. Thank you, Rene McElreath, for the special care and attention to this. I would definitely stay here again.

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2Thank Larucia
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this review

Thank you so much for your kind words! Rene is truly a gem. We look forward to your next visit with us! Warmest Regards, Jamie Bratcher Guest Service Manager

Columbia, South Carolina, United States
Reviewed 28 July 2014

This hotel was great! We stayed for only one night but I hope to be back at some point. The staff was friendly and helpful whenever we would call down to the desk for items or ask questions about getting around town and even offered to print off directions for us at one point. There was no extra charge for...

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Helpful?
1Thank Kelsey M
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this review

Thank you so much for sharing such a thorough and thoughtful review with us! Our team is proud of the excellent service they provide our guests. We look forward to the opportunity to serve you on your next visit to Asheville! Warmly, Jamie Bratcher Guest Service Manager

Columbus, Ohio
Reviewed 25 July 2014 via mobile

This is a very nice & modern hotel in Downtown Asheville. It is in walking distance to the city center and all the nice restaurants. The hotel is very modern and the rooms are very efficient and clean. The one bad thing is you can hear everything. Don't ask me how, but you can absolutely hear everything and it was...

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Helpful?
2Thank BolasdeMadera
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this review

We are delighted that you enjoyed your visit to Asheville. We are working on some innovative ideas to better sound-proof our rooms to create a quieter experience for our guests that are sensitive to background noises. We truly hope to have the opportunity to serve you in the future. Warmest Wishes, Jamie Bratcher Guest Service Manager

Meridian, Idaho
Reviewed 23 July 2014

When we entered our room my wife said this was the best hotel she has probably ever stayed at. I would agree the design flair and the modern design motifs were great and well appreciated. All of the staff was very friendly and the concierge was more than happy to help with activity or restaurant selections. We also liked how...

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2Thank aver2801
Jamie B, Guest Relations Manager at Hotel Indigo Asheville Downtown, responded to this review

We are so pleased that you had an outstanding experience with us in Downtown Asheville. We absolutely love having the opportunity to show our guests what we love most about this boutique mountain town. Western North Carolina is home to so many beautiful natural watering holes, we would be happy to recommend one on your next visit to Asheville. Warmly,...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
Official Description (provided by the hotel)
Hotel Indigo Asheville Downtown reflects the city itself- vibrant, eclectic, soulful, and embracing! Come and experience this boutique hotel in the heart of downtown. Our convenient downtown Asheville location allows you to leave your car- and cares, behind, as you explore this unique area! Spacious rooms, full-service bar and bistro, and spa-inspired bathrooms complete with Aveda products, ensures your stay will leave you feeling pampered and renewed! ... more   less 

Additional Information about Hotel Indigo Asheville Downtown

Address: 151 Haywood Street, Asheville, NC 28801-2616
Region: United States > North Carolina > North Carolina Mountains > Asheville
Price Range: RM504 - RM1,573 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Indigo Asheville Downtown 3.5*
Number of rooms: 115
Reservation Options:
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Hotel Style:
#1 Green Hotel in Asheville
#10 Romantic Hotel in Asheville
#13 Business Hotel in Asheville
#17 Family Hotel in Asheville
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Indigo Asheville Downtown staff and other travellers.
9 questions
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Pensacola, Florida
Mahwah, New Jersey
20 days ago
Selbyville, Delaware
VT
11 months ago

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Questions? Get answers from Hotel Indigo Asheville Downtown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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