DOWNTOWN INN & SUITES: UPDATED 2019 Hotel Reviews, Price Comparison and 88 Photos (Asheville, NC)

We've stayed at the Downtown for our Asheville visits for several years now. It is not fancy, but it's clean with standard amemities. The reason it's getting a four eye rating is value. The room rate for last night (Saturday, February 16, 2019) was $102. If you aren't…

Date of stay: February 2019

Response from Sydney H, Manager at Downtown Inn & Suites

Responded 4 days ago

Thank you for staying with us, and we appreciate your feedback! Recently, we have made many significant investments in the property. For example, we have stocked our guest rooms with new furniture, wall paper, carpet, mattresses and appliances. We are also nearing the completion of a new pool deck and an updated hotel facade.

This hotel doesn't pretend to be something it is not. It has the perfect location for an amazing rate with clean rooms and comfortable beds. I have stayed here 4 times in the last 2 years, and much prefer it AS IS, than pay 2 to 3 times more at the other downtown Asheville…

Date of stay: January 2019

Response from Sydney H, Manager at Downtown Inn & Suites

Responded 16 Jan 2019

Thank you for staying with us, and we appreciate your review!

Eaten Alive

Upon entering the lobby of the hotel it looked to be a run down college dormitory. It is an old property in a great location that could have some potential. I took the old elevator, thinking maybe the steps would be more reliable, but it did make it to my floor. Once there you…

Date of stay: December 2018

Response from Sydney H, Manager at Downtown Inn & Suites

Responded 14 Jan 2019

We sincerely apologize for the inconvenience this guest experienced. Our lobby was recently renovated, but, unfortunately, it did not meet this guest's tatse. Recently, all guest rooms were stocked with new furniture, wall paper, mattresses and appliances. Also, at the cost of half a million dollars, we built and installed a new elevator tower and a new elevator on the parking lot side of the building. This guest must not have seen this brand-new elevator and therefore used our old elevator, which has also been recently upgraded to show the elevator's location and its upward or downward movements. Both elevators are regularly maintenanced then inspected by N.C.D.O.L. as displayed on the Certificate of Operation that is in each elavator. Unfortunately, this was not enough for this guest. We apologize for the bug bites, but we unequivocably deny that there are any bed bugs at this hotel. This property maintains a 98.0-A sanitation rating, which is well above average, and we regulary inspect all beds to eliminate any possibility of bed bugs. There is no proof that this accusations is valid. Futhermore, we do not even have this individual registered in our system as a recent guest, but perhaps it is possible that she stayed with another guest in the hotel.

We love - but not for everyone..

So - perfect location - for being right downtown - if you want to be right downtown - which downtown Asheville is a great place to be - so who wouldn't - unless you are literally just passing through - and then - stay out by the highway? This place is cool - and NOT corporate. …

Date of stay: November 2018

Response from NK_Patel-Owner, Owner at Downtown Inn & Suites

Responded 3 Dec 2018

Thank you for staying with us, and we appreciate your review!

It amazes me that people complain about little things when you could be paying more than Double the price for this location! If you want a convenient location, clean adequate room with free parking and breakfast - Definitely stay here! You are right in the middle of plenty of…

Date of stay: October 2018

Response from NK_Patel-Owner, Owner at Downtown Inn & Suites

Responded 29 Nov 2018

Thank you for staying with us, and we appreciate your review!

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