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Residence Inn Asheville Biltmore

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Residence Inn Asheville Biltmore
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385 Reviews from our TripAdvisor Community

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Showing 383: English reviews
Augusta, Maine, United States
Reviewed 5 days ago NEW

We are in Asheville fairly often. Where we stay is somewhat dependent on current prices, length of stay and what our plans are for that particular trip. Since it was Christmas time, it was great being near Biltmore Square. It was great having the kitchen area and additional space. With the kitchen, fireplace and living room area in mind, this...

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Helpful?
Thank Lisa H
Raleigh
Reviewed 1 week ago via mobile

Spent two days here, In January, walking distance to Biltmore Village, 5 minutes to downtown...only downside was the random folk walking into breakfast in bare feet or the one guy in his bathrobe! A great value for this location, have spent a lot of time in downtown Asheville over the years and for the price we received, with location, breakfast...

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Helpful?
Thank Brian B
Atlanta, Georgia
Reviewed 1 week ago

My family and I stayed here a week ago (during the New Years Holiday weekend). We come to Asheville about 2 to 3 times a year to visit the Biltmore and enjoy the close proximity of the mountains. During our stay this time around, an issue arose that we reported to the front desk. When the issue was not resolved,...

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Helpful?
Thank rashundag
BFH_Marketing, Guest Relations Manager at Residence Inn Asheville Biltmore, responded to this review

Dear rashundag, Thank you for your review! We are thrilled that we were able to personally contact you and resolve issues experienced during your stay. Thank you for your kind words about our staff members, as we strive to constantly provide excellent guest service. We hope you will return to our property during your next visit to Asheville! Sincerely, Lauren...

Western NC
Reviewed 2 weeks ago via mobile

A patient at Mission Hospital, I was released unexpectedly, but needed to stay local for the weekend. Hotel offers a hospital rate, which (unlike a previous poster) was easily booked by the desk clerk who answered the phone. Upon arrival, check/in was quick and pleasant, and room assigned was clean, comfortable and had a fireplace! All lamps, appliances, etc worked...

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Helpful?
Thank sophiegirl04
BFH_Marketing, Guest Relations Manager at Residence Inn Asheville Biltmore, responded to this review

Dear sophiegirl04, Thank you for your review! We are happy to learn of the great stay you had at our Residence Inn while visiting the Asheville area. Thank you for complimenting our centralized location, our spacious suites & in-room kitchen, and our accommodating staff members. We hope you will choose to stay with us again during a future visit to...

21114
Reviewed 2 weeks ago

We were here for Christmas to visit the Biltmore Estate and to get away for the holiday. We have a large family and look to stay at Marriott's Residence Inn because of the kitchen and room size. This one was a BIG disappointment. The staff was a nice but a bit unhelpful. Customer service was just ok, it wasn't the...

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Helpful?
Thank Charlotte W
BFH_Marketing, Guest Relations Manager at Residence Inn Asheville Biltmore, responded to this review

Dear Charlotte W, Thank you for your feedback. We are glad you enjoyed our location in Biltmore Village and our friendly breakfast staff. We apologize for any confusion during your check-out process, as this occurrence is not standard at the Residence Inn Biltmore. We highly encourage you to contact our General Manager so that we may discuss this with you...

Nashville
Reviewed 3 weeks ago

Mission St Joseph's Hospital lists this property as providing a discount to patients and patients' families. When we contacted them, this particular Residence Inn transferred the call to some offsite booking desk that (1) Knew nothing of the arrangement with the hospital and (2) would not honor the discount. Only one room left at triple the hospital rate. I am...

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Helpful?
Thank Joe P
BFH_Marketing, Guest Relations Manager at Residence Inn Asheville Biltmore, responded to this review

Dear Joe P, Thank you for your feedback. We apologize for the misunderstanding regarding the Mission Hospital rate. We encourage you to please contact our General Manager directly at the Residence Inn so he may speak with you further regarding this. Sincerely, Lauren McDevitt Guest Relations & Marketing

Decatur, Al
Reviewed 27 November 2016 via mobile

My review begins with our arrival at evening time. The lighting around the hotel is very poor. We checked in with ease, I had made our reservations online with a request to be on a higher floor. We were put on the first floor. :/ Strike two. Upon arrival the room was cozy with a fireplace and it had separate...

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Helpful?
Thank canu4get
BFH_Marketing, Guest Relations Manager at Residence Inn Asheville Biltmore, responded to this review

Dear canu4get, Thank you for sharing your review of the Residence Inn Biltmore and we are sorry if portions of your stay did not meet your expectations. It is our goal to make sure each guest has a positive experience at our hotel and we apologize that we did not deliver during your time with us. We will take your...

Danville, United States
Reviewed 19 November 2016

My mom, sister and I made a trip to Asheville, NC to see the Biltmore Estate in all its Christmas finery. We needed two bedrooms, so we choose the Residence Inn. What a great choice! The two bedroom suite had a separate bathroom off each bedroom, and a full kitchen. Our room also had a gas fireplace, which we used...

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Helpful?
Thank Karen S
BFH_Marketing, Guest Relations Manager at Residence Inn Asheville Biltmore, responded to this review

Dear Karen S, Thank you for your review! We are thrilled to learn of the great stay you had with us while visiting Asheville and the Biltmore Estate! Thank you for your kind words about our team members, our guest rooms & amenities, and our breakfast buffet. We hope you will stay with us again in the near future! Sincerely,...

Chicago, Illinois
Reviewed 14 November 2016

I had a nice week long stay while visiting Asheville, Great location, nice layout of suit and kitchenette handy for my extended stay (especially full size refrigerator). The front desk staff were all pleasant and accomodating without exception. Upon arrival, I did not care for the room I initially got (not enough natural light) and Scott Kerchner (I think he...

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Helpful?
Thank lynn6569
BFH_Marketing, Guest Relations Manager at Residence Inn Asheville Biltmore, responded to this review

Dear lynn6569, Thank you for your review! We are happy to learn of the great stay you had with us while visiting Asheville. Thank you for complimenting our staff members and layout of our suites! We would like to share that our colorful room decor is from a recent renovation to the guest rooms. Thank you for choosing Residence Inn,...

Reviewed 11 November 2016

Difficult experience to review here as there is a lot of good but as extensive traveller I view more how you are treated when situations occur. So the good - decent facilities - rooms have a bedroom and sofa bed with a functional kitchen; has an indoor pool and front desk staff are fantastic - attentive and caring; car park...

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Helpful?
2Thank Shaunm1972
BFH_Marketing, Guest Relations Manager at Residence Inn Asheville Biltmore, responded to this review

Dear Shaunm1972, Thank you for your review. It is great to hear that you enjoyed our location in Biltmore Village, wonderful staff, spacious rooms and got to relax in our indoor pool. We do apologize for any negative interactions you experienced while staying with us. We have since parted ways with the manager on duty at the time of your...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Residence Inn Asheville Biltmore

Address: 701 Biltmore Ave, Asheville, NC 28803-2556
Region: United States > North Carolina > North Carolina Mountains > Asheville
Price Range: RM636 - RM1,442 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Asheville Biltmore 3*
Number of rooms: 72
Reservation Options:
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Also Known As:
Residence Inn Asheville Biltmore Hotel Asheville
Asheville Residence Inn
Hotel Style:
#23 Romantic Hotel in Asheville
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Asheville Biltmore staff and other travellers.
3 questions
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over a year ago
Brevard, NC
6 months ago
Brevard, NC

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Questions? Get answers from Residence Inn Asheville Biltmore staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“For non pet owners, you may want to request a section of the property that has little to no pets.”
 of 5 bubbles rashundag, 10 Jan 2017 | Read review
“Use Hilton!”
 of 5 bubbles Shaunm1972, 11 Nov 2016 | Read review
“Third floor”
 of 5 bubbles johnwGA, 22 Oct 2016 | Read review
“Nearby train on the backside, avoid for a quieter night”
 of 5 bubbles J_L_S888, 27 Jul 2016 | Read review
“Look for first floor - one small elevator only and slow”
 of 5 bubbles Arkies10, 24 May 2016 | Read review
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