Crowne Plaza Resort Asheville
1,413 reviews
#58 of 79 Hotels in Asheville
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1 Resort Dr, Asheville, NC 28806-3815
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
US$113
Free cancellation until 25/04/21
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US$114
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Room & Suite (296)
Dining (61)
Travel safe during COVID-19
What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Resort Asheville
More questions?
Updated 20/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#58 of 79 hotels in Asheville
Location
Cleanliness
Service
Value
Escape to the Crowne Plaza Resort Asheville, a sanctuary of elegance and a welcome retreat from the busy world. Nestled against the majestic backdrop of the Blue Ridge Mountains on 125 acres, this year-round resort provides all the comforts for the leisure and business traveler alike.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Golf course
Tennis court
Children Activities (Kid / Family Friendly)
Parking
Wifi
Indoor pool
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast buffet
Vending machine
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Shuttle bus service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Private balcony
Room service
Iron
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Languages Spoken
English
Location
Full view
53Somewhat walkable
Grade: 53 out of 100
19Restaurantswithin 1 km
3Attractionswithin 1 km
1,413Reviews16Q+A100Room tips
Reviews
Traveller rating
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Popular mentions
Stayed for 4 days and was very impressed. Excellent service by all. Very clean and well maintained. Restaurant has great food and service. They don't want you to leave hungry. Was really impressed with the shrimp tacos. Breakfast was enough for two. Oh yes, the bartender! Excellent Rye Old Fashioned. Great stay very satisfied.
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Date of stay: March 2021Trip type: Travelled with family
Helpful
Loved the open lobby and huge fireplace! Indoor tennis courts were top notch, clay courts looked great! Outstanding customer service by all of the staff! Very clean! Indoor and outdoor pools, great place for families!
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Date of stay: March 2021Trip type: Travelled on business
1 Helpful vote
Helpful
My husband and I were traveling with our Labs and originally booked at the Kimpton (which is amazing) but decided to switch to the Crowne Plaza because we felt it would be easier with the dogs. Taking an elevator and looking for a spot of grass downtown was not appealing to us in winter. Our King Executive room at the Crowne Plaza was surprisingly large and we were pleased to have a ground level walk out. It made potty breaks super easy. The room had a sofa and a chair with an ottoman and did not feel crowded. The bathroom is tiny by comparison but it was recently updated. There is a tiny fridge and microwave in the room. Lobby bar is cozy and has a beautiful fireplace. The staff at this hotel could not have been nicer. Kim was so helpful and kind and we appreciated every interaction with her. All other staff members were friendly and professional. Keep in mind that due to covid, you will not be getting daily maid service. This is just life as we know it now and any hotel that cares about safety is doing it. We put our trash outside our room and it magically disappeared. If you need fresh towels or more coffee, just ask. The downtown shuttle was great. We were able to take the dogs downtown and try some breweries without worrying about transportation. We were only a few minutes from the Biltmore, the Arboretum and downtown. I would highly recommend this gem of a hotel. …
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Date of stay: November 2020Trip type: Travelled as a couple
3 Helpful votes
Helpful
We stayed for one night in the “Looking Glass” Wing of the hotel. It was quiet, the staff were all very nice... and the room seemed clean enough... BUT our room was in desperate need of updating. The wall paper was literally peeling off of the walls! It made it feel shabby and was definitely not what was pictured on the website. It seemed run down and we kept wondering if we were out in an older part of the hotel... because of that and for the price we paid, we would not choose this hotel again.
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Date of stay: November 2020Trip type: Travelled with family
2 Helpful votes
Helpful
Response from IHG Service, Other at Crowne Plaza Resort Asheville
Responded 8 Dec 2020
Hello jenniferjW6670KH, Thanks for choosing to stay with us among your many lodging options. We also appreciate your candid remarks. While I am elated to learn you found our hotel colleagues’ accommodating, I understand your disappointment with the room’s condition and current interior decor. We continue to intend keeping your travels seamless and comfortable. That said, I will immediately share your feedback to our hotel’s upper management for review and improvements in our amenities and services. It will be our pleasure to accommodate your stay once again should your travels bring you back in the area. Best, Kenneth F. Case Manager IHGService
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We checked in Thursday and left Sunday. We had no housekeeping service for our entire stay. We had wet towels, overflowing trash, paper coffee cups that we had to reuse our entire stay. Ever used a paper cup for 3 days? And the sink in the bathroom was clogged and took 30minutes to drain.
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Date of stay: October 2020
Value
Service
Sleep Quality
Room Tip: Choose somewhere that you get housekeeping services if you want fresh towels and your trash emptied.
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1 Helpful vote
Helpful
Response from IHG Service, Other at Crowne Plaza Resort Asheville
Responded 14 Nov 2020
Hi maitarangi, Thank you for taking the time to give us your feedback about your stay at our hotel. Your satisfaction is our top priority and it seems that it didn't happen this time. I'm sorry to hear your disappointment with our Housekeeping services. It's with regret to know the unwanted challenges due to the clogged sink in the bathroom. This isn't the experience we want you to remember us. I brought this up to our local management's attention. I'm confident that the necessary actions will be taken, so better service will be sorted out with the team. We value the trust you've given us. I hope you'll give us another chance to host your stay and we'll do our best to make your next visit much better than the last! Stay safe, Jomar M. Case Manager IHGService
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PRICE RANGE
US$123 - US$276 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza resort asheville hotel asheville, crowne plaza asheville, crowne plaza hotel asheville
FORMERLY KNOWN AS
Holiday Inn Sunspree Resort
LOCATION
United StatesNorth CarolinaNorth Carolina MountainsAsheville
NUMBER OF ROOMS
272
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Claim Your Listing Frequently Asked Questions about Crowne Plaza Resort Asheville
Which popular attractions are close to Crowne Plaza Resort Asheville?
Nearby attractions include Adventure Center of Asheville (0.3 km), Game Xcape (0.9 km), and Asheville Flea for Y'all (0.7 km).
What are some of the property amenities at Crowne Plaza Resort Asheville?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Crowne Plaza Resort Asheville?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Crowne Plaza Resort Asheville?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Crowne Plaza Resort Asheville?
Yes, free parking is available to guests.
What are some restaurants close to Crowne Plaza Resort Asheville?
Conveniently located restaurants include White Duck Taco Shop, White Duck Taco Shop, and Gypsy Queen Cuisine.
Are there opportunities to exercise at Crowne Plaza Resort Asheville?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does Crowne Plaza Resort Asheville have an airport shuttle?
Yes, Crowne Plaza Resort Asheville offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Crowne Plaza Resort Asheville?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Crowne Plaza Resort Asheville?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Crowne Plaza Resort Asheville offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.