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BEST WESTERN Asheville Tunnel Road

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1,357 Reviews from our TripAdvisor Community

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Showing 1,343: English reviews
Reviewed yesterday NEW

Hotel was very close to everything that we were planning to do. Rooms were clean and bed was comfortable. Breakfast had plenty of choices the only thing I missed was iced tea. I do not drink coffee and very little juice. I wish hotels would offer iced tea with the drink choices

Review collected in partnership with Best Western
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Helpful?
Thank D5594AAjanicem
Winston Salem, North Carolina
Reviewed 5 days ago NEW

Wonderful stay. Everyone was incredibly nice and helpful, and the room was spotless and very comfortable. This BW is also only 10 minutes from downtown and about 15-20 from Biltmore, so it's in the perfect location.

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Helpful?
Thank Laurencalli
Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review

Thank you for your five star review! We appreciate all of your feedback we set high standards for our staff and are so glad to hear positive feedback. We hope to see you again soon!

Raleigh, North Carolina
Reviewed 5 days ago NEW

Booked a non-smoking room. Arrived on Saturday the 7th, the day of the bad storm in NC. Was tired and just wanted to sleep. Kept sneezing and couldn't stop. Found ashes all under edge of bed and beside nightstand. Called desk and they came and took pics, but never cleaned or offered to. Asked to be moved, They moved me...

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Helpful?
Thank ramblingr0d
Maddie H, guest service at BEST WESTERN Asheville Tunnel Road, responded to this review

Thank you for your review of our property. We take this kind of review very serious and want to apologize for the condition of your room. We are a 100% non-smoking hotel but sometimes guest don’t play by the rules that being said it is not an excuse. We have already spoken to our housekeeping staff and Front Desk staff....

Asheville, North Carolina
Reviewed 6 days ago NEW

Clerk very rude house keeping didn't have everything u need I took my own trash to the dumpster hunt down housekeeping to get towels and wash clothes and turn in dirty ones clerk messed up on my card.

Review collected in partnership with Best Western
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Helpful?
Thank shawanal2017
Maddie H, Guest Service at BEST WESTERN Asheville Tunnel Road, responded to this review

Thank you for your review. We appreciate your feedback because it makes us better. We are sorry to hear about your experience, please be assured that this is not normal and we will take all the necessary steps to make sure that this issue never occurs again. We hope that next time you are in the area you will give...

Clemson
Reviewed 1 week ago

I use Best Western exclusively and have been to many of their hotels. This hotel is far better than 'average' in my opinion. The staff is always helpful and professional. A few things like shampoo were missing from the room (it was over New Years) and the clerk got new everything for me post haste. The rooms are 'average' but...

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Helpful?
Thank AlexClemson
Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review

Thank you for your review of our property. We are glad that you enjoyed your stay with us. We are glad to hear that our front desk staff was able to resolve the issue that arose in a timely manner and that you were happy with your stay. We hope to see you again soon!

New Zealand
Reviewed 1 week ago

We came to visit Biltmore and after reading reviews decided to stay here. We were not disappointed. Very easy access on and off the highway and to Biltmore. The rooms were clean, and breakfast was great. Will stay here again if visiting Asheville again.

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Helpful?
Thank oliver_emma
Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review

Thank you for your great review. We are glad to hear that you chose our hotel for your trip to the Biltmore Estate. We will let our housekeeping staff know of the great review so that we can continue to offer great service for all of our guest. We hope to see you soon!

Wilmington, North Carolina
Reviewed 2 weeks ago

I'm surprised that 3 stars means "Average." To me, this property rates a 2.5. I booked through another website for a projected stay of 12/12/16 - 12/17/16, but it got too cold and I left early. Valient efforts have been made to update this old-style motel nestled on a hillside at the junction of two major highways. (For this reluctant...

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Helpful?
Thank JamieNYC10003
Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review

Thank you for your thorough review of our hotel. We appreciate all of your feedback and appreciate that you took the time to tell us in great detail about your stay what you enjoyed and the things we can improve on as well. We have let our whole team read your review so that we can continue to serve and...

Boston, Massachusetts
Reviewed 2 weeks ago

We stayed for three nights over Christmas 2016 since the spare bedroom at my folks' house was occupied. The room was large. We slept well on the king size mattress, and the room was clean. We didn't spend much time at the hotel other than while we were sleeping. Location is 5-10 minutes from downtown and convenient to Tunnel Road...

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1Thank Drew H
Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review

Thank you for your great review. We are glad to hear that you enjoyed your stay with us and that the location was perfect for your needs. We hope that next time you are visiting family or are in the area to explore you will stay with us again!

Reviewed 3 weeks ago

Searched for an affordable place for out of state guests to stay in Asheville and this BW had the best rate. We were pleasantly surprised that is was super clean, nicely updated and a great value! My hotel pet peeve is flat sheets used as bottom sheets on beds. This hotel uses fitted sheets. Rooms are spacious and nicely furnished....

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Helpful?
Thank Sharon S
Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review

Thank you for your review. We are glad to hear that you chose our hotel and enjoyed your stay with us. Our housekeeping staff work hard to make sure everyone has a pleasant stay with us we will pass on your review. We hope that next time you are in the area you will stay with us again!

Summerville, South Carolina
Reviewed 3 weeks ago

This Best Western on Tunnel Road was close to everything! We had reservations at the Biltmore Estate which was a short ride from the hotel. Our grandkids had the room next to us and we were so pleased with the rooms. The breakfast had so much to choose from that all of us had something different to eat. Wonderful! The...

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Helpful?
Thank Sally R
Maddie H, Guest Services at BEST WESTERN Asheville Tunnel Road, responded to this review

Thank you for your five star review! We are glad to hear you enjoyed with your stay with your grandkids and everyone found something to eat at breakfast. We hope to see you again soon!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access

Additional Information about BEST WESTERN Asheville Tunnel Road

Address: 501 Tunnel Rd, Asheville, NC 28805-1824 (Formerly BEST WESTERN Of Asheville Biltmore East)
Region: United States > North Carolina > North Carolina Mountains > Asheville
Price Range: RM316 - RM847 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Asheville Tunnel Road 2.5*
Number of rooms: 87
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Also Known As:
Best Western Of Asheville Biltmore East Hotel Asheville
Best Western Asheville Biltmore East
Asheville Best Western
Hotel Style:
#3 Green Hotel in Asheville
#9 Business Hotel in Asheville
#22 Romantic Hotel in Asheville
#22 Family Hotel in Asheville
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Asheville Tunnel Road staff and other travellers.
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Questions? Get answers from BEST WESTERN Asheville Tunnel Road staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The rooms with jacuzzis are incredibly nice and inexpensive.”
 of 5 bubbles Laurencalli, 16 Jan 2017 | Read review
“Depends on your needs. Facing away from the highway should be quieter.”
 of 5 bubbles JamieNYC10003, 7 Jan 2017 | Read review
“We stayed in the back side of the front building and it was quiet.”
 of 5 bubbles 878sallyr, 27 Dec 2016 | Read review
“Hotel does not have an elevator. Reserve a downstairs room if climbing stairs is problematic. We did hthis.”
 of 5 bubbles charlespk, 21 Dec 2016 | Read review
“Nice hotel to stay when traveling with pets!”
 of 5 bubbles MimiTerry, 14 Dec 2016 | Read review
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