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Room & Suite (183)
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
Updated 06/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 06/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#26 of 79 hotels in Asheville
Location
Cleanliness
Service
Value
Travellers' Choice
GreenLeaders Silver level
See why so many travellers make Best Western Asheville Tunnel Road their hotel of choice when visiting Asheville. Providing an ideal mix of value, comfort and convenience, it offers a family-friendly setting with an array of amenities designed for travellers like you.
Close to some of Asheville's most popular landmarks, such as McCormick Field (1.9 mi) and Biltmore Village (1.9 mi), Best Western Asheville Tunnel Road is a great destination for tourists.
The rooms offer a flat screen TV and air conditioning, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease.
Best Western Asheville Tunnel Road features 24 hour front desk and newspaper. In addition, as a valued Best Western Asheville Tunnel Road guest, you can enjoy a pool and free breakfast that are available on-site. Guests arriving by vehicle have access to free parking.
When you’re feeling hungry, be sure to check out Red Stag Grill, Ruth's Chris Steak House, and Brasilia Churrasco Steakhouse, which are some steakhouses that are popular with locals and out-of-towners alike.
If you’re looking for things to do, you can check out Biltmore Gardens, The North Carolina Arboretum, or Botanical Gardens at Asheville, which are popular gardens amongst tourists.
At Best Western Asheville Tunnel Road, your comfort and satisfaction come first, and they look forward to welcoming you to Asheville.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Free breakfast
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Meeting rooms
Parking
Wifi
Outdoor pool
Fence around pool
Breakfast buffet
Vending machine
Baggage storage
Newspaper
Non-smoking hotel
24-hour front desk
Express check-in / check-out
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Room features
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Microwave
Flatscreen TV
Hair dryer
Iron
Wake-up service / alarm clock
Refrigerator
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Business
Languages Spoken
English, Spanish
Location
Full view
1,948Reviews16Q+A100Room tips
Reviews
Traveller rating
- 979
- 623
- 218
- 68
- 60
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Popular mentions
First I had reserved a room on the second floor because there wasn't one on the first floor available. I'm handicapped and was worried about going up and down the steps. The front desk clerk looked and found a room on the first floor for us. Bed was very comfortable. The shower had hot water and was relaxing. Only thing wrong was the breakfast bar, because of Covid was just drinks. I wish they had some prepackaged items for people to enjoy without having to go our for breakfast.
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Review collected in partnership with Best Western
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Joshua Andrews, General Manager at Best Western Asheville Tunnel Road
Responded 2 days ago
Thank you for the wonderful review. We're pleased to hear that you enjoyed your stay and that the bed was comfortable. We are sorry that you missed our To Go breakfast bags located at the front desk, which are available along with the coffee and juice in the lobby from 6-10 AM each morning; you should have been informed of those breakfast options during check in and we apologize if that information was not given to you. We hope to welcome you back again despite this misunderstanding. Stay safe!
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Hotel's Favourite
The hotel seems to be renovated from the time it was built, probably 40 or 50 years ago. Fresh paint, new carpet, updated furniture and bathrooms make this a nice Best Western like I have come to appreciate. The rooms are clean and comfortable! Mostly quiet rooms, even between each other which is rare with new builds. Room has microwave and fridge. 2nd floor does not have an elevator. Very convenient to get to down town and other restaurants, but you have to turn left out of the motel parking lot, stay on Tunnel Road and go thru the Tunnel (Be sure to toot the car horn in the tunnel for fun!)
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Date of stay: March 2021
Rooms
Service
Sleep Quality
Room Tip: Choose a room in the back to lessen traffic noise on Tunnel Road
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1 Helpful vote
Helpful
Response from Joshua Andrews, General Manager at Best Western Asheville Tunnel Road
Responded 1 week ago
Thank you for the detailed review. We have recently renovated our rooms, including new mattresses. We are happy to hear that you had a nice stay and we definitely look forward to welcoming you back again on your next visit!
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The employees here were very friendly and helpful and the rooms were the cleanest I have stayed in. I didn’t realize when booking the room that most of the rooms were exterior doors. The road was loud so if you’re not used to traffic ask to stay in the back. Other than that which is beyond Best Westerns control I was extremely satisfied and will stay again.
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Date of stay: April 2021Trip type: Travelled with family
Helpful
Response from Joshua Andrews, General Manager at Best Western Asheville Tunnel Road
Responded yesterday
Thank you for the 5-star review. We appreciate your feedback on our rooms and property and we definitely look forward to welcoming you back into Asheville again. Stay safe!
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Had a great stay in Ashville. Very clean ,well stocked rooms, easy access to down town and neighborhoods. Great staff, James was particularly helpful.would stay there again, loved Ashville!!!!The Biltmore house was amazing and we loved walking the city. Could easily live there!!!!
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Date of stay: April 2021Trip type: Travelled with friends
Helpful
Response from Joshua Andrews, General Manager at Best Western Asheville Tunnel Road
Responded 1 week ago
We really appreciate your wonderful review and staff compliments -- We look forward to welcoming you back to Asheville again on your next visit!
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A misleading hotel from previous reviews. If traveling with pets, avoid this place at all costs. We were placed by the utility room. It was extremely difficult to get a good night sleep with the noise level in the parking lot and people coming in and out of the cleaning supply rooms with huge wheel tubs. This went on early morning starting at 5am and throughout the night. We could hear rumblings in the room and the lights were on constantly. The hospitality of the front desk staff is unfriendly and not helpful. The essentials are provided; however, the beds are sagging and uncomfortable. We had a 3000 mile trip and stayed in 6 hotels throughout 12 days. This was our only negative experience with accommodations. This is one place to avoid. In addition, you might see homeless people around. The area seems unsafe. My suggestion is to avoid this place if traveling with a family, pets, or by yourself. Luckily, we were able to find another pet friendly place for the rest of our stay in Asheville that did not have an extra charge for pets. Be aware you will be charged excessively for your pets. In our case 100.00 charge for two pets for two nights.…
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Review collected in partnership with Best Western
Date of stay: March 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Joshua Andrews, General Manager at Best Western Asheville Tunnel Road
Responded 1 week ago
We're sorry to hear that you did not have a positive experience during your recent stay at our property. We apologize for any noise that caused you difficulty getting a good nights sleep, however our housekeeping staff do not start until 9 AM and the supply closet would be empty up until that point. Please do not hesitate to contact the front desk regarding noise complaints in the future as we will do our very best to locate the issue and solve it as soon as possible. We do have a pet fee of $20 plus tax, per dog, per night. We also have new mattresses in all of our rooms. Thank you for giving us your feedback and letting us know about your recent experience. Despite these issues we hope to welcome you back again and provide you with a superior guest experience. Stay safe!
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PRICE RANGE
US$73 - US$208 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western of asheville biltmore east hotel asheville, best western asheville biltmore east, asheville best western
FORMERLY KNOWN AS
BEST WESTERN Of Asheville Biltmore East
LOCATION
United StatesNorth CarolinaNorth Carolina MountainsAsheville
NUMBER OF ROOMS
95
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Claim Your Listing Frequently Asked Questions about Best Western Asheville Tunnel Road
Which popular attractions are close to Best Western Asheville Tunnel Road?
Nearby attractions include Asheville Mall (1.0 km), Creekside Taphouse (1.2 km), and AMC River Hills 10 (1.2 km).
What are some of the property amenities at Best Western Asheville Tunnel Road?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Best Western Asheville Tunnel Road?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Asheville Tunnel Road?
Guests can enjoy free breakfast during their stay.
Is parking available at Best Western Asheville Tunnel Road?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Asheville Tunnel Road?
Conveniently located restaurants include Carrabba's Italian Grill, Cheddar's Scratch Kitchen, and Bonefish Grill.
Are there opportunities to exercise at Best Western Asheville Tunnel Road?
Yes, guests have access to a pool during their stay.
Are pets allowed at Best Western Asheville Tunnel Road?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Best Western Asheville Tunnel Road offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Best Western Asheville Tunnel Road?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Best Western Asheville Tunnel Road?
Many travellers enjoy visiting Biltmore (6.0 km), Grovewood Village (4.6 km), and Thomas Wolfe Memorial (3.4 km).